Service Insights from ClearlyRated

At ClearlyRated, we try to approach everything from a research perspective—including our own software. We don’t just want to know if something works; we want to know how much it works and why. And thanks to our clients’ generosity, we have lots of insight into how ClearlyRated’s Net Promoter® Score satisfaction survey helps staffing firms […]

Here at ClearlyRated we spend a significant amount of time studying, practicing, and discussing the art of service recovery – both internally and with our business clients. After all, identifying service issues is only half the battle when it comes to maximizing the value of your client satisfaction survey program. The fact is, what you do […]

As a B2B service provider, you work hard to provide great service to your clients.  But what happens when you make a mistake? When that one task slips through the cracks? That one email your client is waiting on is late? Or worse – what happens if your client experiences an issue that you don’t even know […]