ClearlyRated helps B2B firms credibly differentiate themselves based on their service.
Headquartered in the Pacific Northwest, ClearlyRated is a team of people who believe it's good business for business service providers to place the client experience at the heart of their growth strategy.
To that end, we're on a mission to help B2B service firms credibly differentiate themselves based on their service by blending a short, client satisfaction survey with an online profile highlighting star ratings and testimonials earned by the firm. Imagine if JD Power & Associates had a love child with Glassdoor.com, and you see where ClearlyRated is going.
Founded by Eric Gregg in 2003, ClearlyRated (formerly known as "Inavero") has grown up to be a leading provider of Net Promoter® based satisfaction survey tools and expertise for professional service firms.
In 2008, ClearlyRated introduced to the staffing industry a first-of-its-kind survey program pairing a client satisfaction survey and an award for service excellence. Demand for the program took off and led to the creation of BestofStaffing.com - an online directory where prospective clients and job seekers could browse ratings-based staffing firm profiles, read testimonials, and look at firms' award history.
Since then, ClearlyRated has implemented paired survey and award programs for providers of business services and in 2018 announced the launch of their comprehensive client survey program designed to help B2B service firms of all shapes and sizes measure client satisfaction, build online reputation, and differentiate on service quality.
In 2020, ClearlyRated launched its Employee Satisfaction Survey Program. This program is designed to help B2B firms collect actionable employee feedback to better retain staff, while providing critical insights to make their places of work more inclusive, equitable, and engaging for all professionals—regardless of their identity.