Who we are

ClearlyRated powers world-class experiences for B2B service firms. We’re a fun, down-to-earth group who believe it’s good business for business service providers to place the client experience at the heart of their growth strategy.

Who We Are

ClearlyRated powers world-class experiences for B2B service firms. We’re a fun, down-to-earth group who believe it’s good business for business service providers to place the client experience at the heart of their growth strategy.

Powering world-class experiences since 2003

Founded by Eric Gregg in 2003, ClearlyRated (formerly known as “Inavero”) has grown to be a leading provider of Net Promoter® Score based satisfaction survey tools and an experience management platform for B2B professional service firms.

Since 2008, ClearlyRated has been at the forefront of revolutionizing survey programs. Beginning with the staffing industry, we introduced a client satisfaction survey paired with awards for excellent service. This success led to the creation of our B2B service directory, an online directory showcasing ratings-based staffing firm profiles.

Revolutionizing B2B

Expanding our impact, we’ve implemented similar programs for various business service providers. In 2018, we launched a comprehensive client survey program, enabling B2B service firms of all sizes to measure satisfaction, enhance online reputation, and differentiate based on service quality.

In 2020, we introduced the Employee Satisfaction Survey Program, designed to help B2B firms gather actionable feedback for better staff retention and create inclusive, equitable, and engaging workplaces.

Our story is still being written, as we’re dedicated to future-focused solutions that transform the way businesses measure and improve client and employee experiences.

The leadership team

Baker Nanduru

CEO

Eric Gregg

Customer Experience Strategist & Founder

Nathan Goff

CPO & Co-Founder

Bridget Harper

VP of Customer Success

Michelle Stute

VP of Marketing

George Burns

VP of Sales

Jarett Creason

VP of Engineering

Internal careers at ClearlyRated

Our culture has the energy of a startup, but with a healthy work-life balance. We approach our work with a serious commitment, and we don’t take ourselves too seriously. Because excellence can coexist with a good sense of humor, right?
We believe:

  • In providing our clients fantastic service, and expect our employees to bring that same level of service to internal and external customers
  • Transparency is fundamental to successful working relationships. Getting down to business means being real with one another.

Sound like you’d be a good fit? Consider joining our team!

Our commitment to diversity, equity, and inclusion

Building a business diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective is not only good business, it’s the right thing to do. At ClearlyRated we are committed to integrating this practice into all aspects of our business. We want our employees and customers to bring their whole selves to the table and feel empowered to use their unique voices to add to the discussion. That’s why we’re up to the challenge to make sure those voices represent the world we live in.

Reimagine CX

Empowering consistently remarkable, world-class experiences.