An integrated CX platform for HR services firms

Companies outsource HR functions to work more strategically and improve employee experience — which is why it’s so important to measure and activate feedback from your stakeholders. Our Net Promoter® Score (NPS)-powered experience management platform is designed to help HR providers maintain brand equity and improve CX. 

An integrated CX platform for HR services firms

Companies outsource HR functions to work more strategically and improve employee experience — which is why it’s so important to measure and activate feedback from your stakeholders. Our Net Promoter® Score (NPS)-powered experience management platform is designed to help HR providers maintain brand equity and improve CX. 

Trusted in the HR services industry

NPS for HR services?
You’ve come to the right place.

Gain ongoing actionable insights from clients and employees with ClearlyRated. You’re one step (and survey) away from leaning in, stepping up, and standing out among other HR service providers. 

The #1 NPS tool for HR services

NPS rates the likelihood of clients recommending your HR firm to a friend or colleague. Based on the score, clients fall into one of three categories: 

  • Promoters (score 9 or 10) are your loyal supporters, actively promoting your firm within their networks.
  • Passives (score 7 or 8) are satisfied yet unenthusiastic and can be swayed by more competitive options.
  • Detractors (score 0 to 6) are high-risk relationships, prone to sharing negative feedback about your firm.

Discover your firm’s score — and join the ranks of CX-minded HR organizations using NPS to measure, track, and benchmark customer satisfaction.

HR services industry benchmarks

Once you know your NPS, discover where you land among your peers in our HR Services Industry Benchmarks.

62%

Over 62% of clients who experience a service quality issue will consider leaving their HR service provider. 

#1

HR service buyers rank service quality the single most influential factor to consider when selecting a firm.

85%

85% of HR services clients would consider leaving their existing firm if they received a referral from their personal or professional networks.

What people are saying

Best of HR Services

Best of HR Services® is a highly regarded industry award recognizing the industry’s MVPs. Those awarded have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees.

If your firm partners with ClearlyRated for client, employee, or placed talent surveying, you’re in the running for a Best of Staffing award in that respective category. 

  • Using the ClearlyRated survey process, appropriate stakeholders of participating firms are sent an online survey, and are asked to rate their satisfaction with their firm based on the Net Promoter® survey methodology.
  • The survey responses are calculated and validated by third party research firm and competition administrator, ClearlyRated.
  • Based on industry benchmarks for the given award year, ClearlyRated determines the minimum satisfaction score that staffing firms must earn to be awarded Best of HR Services for client, talent, or employee satisfaction.

Past Best of HR Services winners can be found on ClearlyRated.com.

Register for 2024 Best of HR Services awards

Ready to prove your HR service provider is leading the pack? We’ve got your back. 

Additional Resources

Retention Realities: A Deep Dive Into The Latest Data on Candidates and Internal Employees

Join Eric Gregg, Founder of ClearlyRated and Leslie Vickrey, CEO of ClearEdge for another insightful webinar on the latest trends shaping the staffing industry in 2024. Macro trends around quitting remain high, and turnover continues to be a challenge for many firms. By leveraging feedback from over 50,000 staffing internal employees and job candidates, we…
Read More Retention Realities: A Deep Dive Into The Latest Data on Candidates and Internal Employees

Capitalize on your strongest relationships

The process is simple and the results are exponential.