NPS® 101 for RPOs Published by Eric Gregg - April 2, 2021 As an RPO organization, you strive to deliver great service to your clients. And in 2021, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you […]
When RPO Clients Aren’t Exactly Loyal: Best Practices for Earning and Keeping Business Published by Courtney Anderson - October 14, 2019 As an RPO provider, you already know the client experience you provide is crucial to both retention rates as well as new business earnings. However, as an industry, RPO providers receive a Net Promoter® Score — a good barometer for satisfaction in the industry — of only 16%. A score that is well below the […]
ClearlyRated.com for RPOs Published by Eric Gregg - May 28, 2019 As an RPO provider, you already know that your business’ reputation is an integral component of your business strategy. But, what you might not realize is just how much your buyers care about your firm’s service quality during their vetting process. ClearlyRated’s 2018 HR Services Benchmark Study shows that buyers of outsourced HR services like […]
