The CX platform
for Insurance firms

In the insurance business, reputation is everything. In an industry where switching to alternatives is effortless, activating customer feedback is crucial. Tap into customer and employee feedback with our Net Promoter® Score (NPS)-powered platform to boost your insurance firm’s reputation as a trustworthy safety net.

The CX platform for Insurance firms

In the insurance business, reputation is everything. With virtually no barriers to switching with alternatives just a click away, activating customer feedback is crucial. Tap into customer and employee feedback with our Net Promoter® Score (NPS)-powered platform to boost your insurance firm’s reputation as a trustworthy safety net.

Trusted in the insurance industry

Harness feedback power

Gain ongoing actionable insights from customers and employees with ClearlyRated. You’re one step (and survey) away from leaning in, stepping up, and standing out among other insurance firms. 

The #1 NPS tool for insurance

NPS rates the likelihood of clients recommending your insurance firm to a friend or colleague. Based on the score, clients fall into one of three categories: 

  • Promoters (score 9 or 10) are your loyal supporters, actively promoting your firm within their networks.
  • Passives (score 7 or 8) are satisfied yet unenthusiastic and can be swayed by more competitive options.
  • Detractors (score 0 to 6) are high-risk relationships, prone to sharing negative feedback about your firm.

Discover your firm’s score — and join the ranks of CX-minded insurance organizations using NPS to measure, track, and benchmark customer satisfaction.

Insurance Industry Benchmarks

Once you know your NPS, discover where you land among your peers in our Complete 2023 Insurance Industry Benchmarks.

50%

Over 50% of insurance clients who experience a service quality issue will consider leaving their firm.

#1

Insurance buyers rank service quality as the single most influential factor to consider when selecting a firm.

85%

85% of insurance clients would consider leaving their existing firm if they received a referral from their personal or professional networks.

Our customers love ClearlyRated

Best of Insurance

Best of Insurance® is a highly regarded industry award recognizing the industry’s MVPs. Those awarded have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees.

If your insurance firm partners with ClearlyRated for client or employee surveying, you’re in the running for a Best of Insurance award in that respective category. 

  • Using the ClearlyRated survey process, appropriate stakeholders of participating firms are sent an online survey, and are asked to rate their satisfaction with their firm based on the Net Promoter® survey methodology.
  • The survey responses are calculated and validated by third party research firm and competition administrator, ClearlyRated.
  • Based on industry benchmarks for the given award year, ClearlyRated determines the minimum satisfaction score that insurance firms must earn to be awarded Best of Insurance for client or employee satisfaction.

Past Best of Insurance winners can be found on ClearlyRated.com.

Register for Best of Insurance Awards

Ready to prove your insurance firm is leading the pack? We’ve got your back. 

Additional Resources

Ready to stand out?

Get started with CX strategies that set your insurance firm apart from the competition.