Service Insights from ClearlyRated

The true ROI of any Client Experience (CX) program comes from the action your firm takes with the client data you’ve gathered. The more comprehensive the action, the higher ROI from your program! That means addressing both negative feedback (to identify and protect at-risk revenue) AND positive feedback (to build reputation and earn new business).  […]

At ClearlyRated, our mission is to help business service providers put the customer and employee experience at the heart of their growth strategy. And we’ve had the privilege of working with insurance firms to this end for 8 years.  This year, I’m very pleased to announce that the ClearlyRated team has launched “Best of Insurance”—an […]

As an insurance broker or agent, you provide the client service that differentiates a buyer’s experience from a commoditized interaction. You strive to consult, support, and provide expertise to your clients – all while delivering an exceptional service experience. And in 2021, your clients have come to expect nothing short of an excellent experience with […]

Insurance brokers – like other business service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]