Service Insights from ClearlyRated

All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]

As B2B service provider, you strive to deliver great service to your clients. And in 2021, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you […]

At ClearlyRated, we take pride in building bridges between our Net Promoter® survey program and the technologies that power your relationship with your clients. We know that the ability to see survey results directly within your company’s CRM is just one way that we can help you make your survey results visible throughout your organization […]

 With the launch of ClearlyRated’s internal employee satisfaction survey program, we have received some thoughtful and timely questions from our clients and partners about the diversity, equity, and inclusion (DEI) aspect of the program. These questions include: Why is now the time for companies to invest in surveying their employees and measuring their DEI […]

Here at ClearlyRated, we are always looking for ways to make client feedback more accessible. We know that one method to accomplish this is by leveraging technology to make survey data available directly within the systems that your team already relies upon for their day-to-day work. Which is why we are excited to announce that […]

Since our founding in 2003, ClearlyRated has administered more than 5 million Net Promoter® Score (NPS®) surveys on behalf of B2B service firms who are striving to place the client experience (and, for staffing firms, the talent experience) at the heart of their growth strategy. In that time, we’ve learned that most business service providers […]

We’re headed into our second month of the COVID-19 pandemic, and the business services landscape looks very different than it did a matter of weeks ago. Conferences have been canceled, entire teams have transitioned to remote work, and we are now grappling with unprecedented economic uncertainty. Amidst all of this, there are 3 questions that […]

The research is clear. Online client (and talent) ratings matter greatly to your buyers. Research shows that 86% of customers look to online, third-party reviews as proof that the purchase they are considering will deliver the value they’re seeking1. And buyers of B2B services report that online ratings and reviews are 2x as trustworthy as […]

Your NPS® survey program is only as successful as the amount of effort put behind maximizing on its outcome. Which largely depends on how involved, motivated, and aware your internal team and employees are. Since after all, NPS is a true company-wide effort. Need a refresher with NPS (Net Promoter® Score)? Click here to learn […]

Thousands of businesses have implemented a Net Promoter® Score (NPS®), or similar survey program to gauge client satisfaction at their firm — but that doesn’t mean they’ve all executed on it right. Whether they failed to identify a point person to take ownership over the program or they simply failed to set expectations across their […]