Integrate Your ClearlyRated NPS® Survey Program with Salesforce Published by Nathan Goff - August 20, 2020 At ClearlyRated, we take pride in building bridges between our Net Promoter® survey program and the technologies that power your relationship with your clients. We know that the ability to see survey results directly within your company’s CRM is just one way that we can help you make your survey results visible throughout your organization […]
Focusing on Diversity, Equity, and Inclusion (DEI) with ClearlyRated’s Employee Satisfaction Survey Published by Eric Gregg - July 27, 2020 With the launch of ClearlyRated’s internal employee satisfaction survey program, we have received some thoughtful and timely questions from our clients and partners about the diversity, equity, and inclusion (DEI) aspect of the program. These questions include: Why is now the time for companies to invest in surveying their employees and measuring their DEI […]
ClearlyRated’s NPS® Survey Program Integrates with Microsoft Dynamics Published by Nathan Goff - July 20, 2020 Here at ClearlyRated, we are always looking for ways to make client feedback more accessible. We know that one method to accomplish this is by leveraging technology to make survey data available directly within the systems that your team already relies upon for their day-to-day work. Which is why we are excited to announce that […]
If You Want to Capture the Full ROI of Your NPS® Survey Program, Start With Your #goodnews Published by Eric Gregg - June 30, 2020 Since our founding in 2003, ClearlyRated has administered more than 5 million Net Promoter® Score (NPS®) surveys on behalf of B2B service firms who are striving to place the client experience (and, for staffing firms, the talent experience) at the heart of their growth strategy. In that time, we’ve learned that most business service providers […]
Surveying Clients During COVID-19: 5 Considerations for NPS® Initiatives in Times of Uncertainty Published by Eric Gregg - April 22, 2020 We’re headed into our second month of the COVID-19 pandemic, and the business services landscape looks very different than it did a matter of weeks ago. Conferences have been canceled, entire teams have transitioned to remote work, and we are now grappling with unprecedented economic uncertainty. Amidst all of this, there are 3 questions that […]
2020 NPS® Benchmarks for B2B Service Industries Published by Kat Kocurek - April 21, 2020 All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]
2020 Insurance Provider NPS® Benchmarks Published by Kat Kocurek - April 21, 2020 Insurance brokers – like other business service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]
NPS® 101 for Insurance Providers Published by Eric Gregg - April 21, 2020 As an insurance broker or agent, you provide the client service that differentiates a buyer’s experience from a commoditized interaction. You strive to consult, support, and provide expertise to your clients – all while delivering an exceptional service experience. And in 2020, your clients have come to expect nothing short of an excellent experience with […]
NPS® 101 for B2B Service Providers Published by Eric Gregg - April 4, 2020 As B2B service provider, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you […]
Why Client Ratings Matter for Your Firm’s SEO Published by Kat Kocurek - December 2, 2019 The research is clear. Online client (and talent) ratings matter greatly to your buyers. Research shows that 86% of customers look to online, third-party reviews as proof that the purchase they are considering will deliver the value they’re seeking1. And buyers of B2B services report that online ratings and reviews are 2x as trustworthy as […]