2019 Best of Accounting winners announced on ClearlyRated.com! Published by Eric Gregg - February 7, 2019 ClearlyRated® (formerly known as Inavero) is thrilled to announce winners of the 2019 Best of Accounting award program! We’re incredibly excited to recognize the Best of Accounting winners for their commitment to service excellence and their efforts to foster a memorable and remarkable client experience. What is Best of AccountingTM? Best of Accounting is […]
2019 Accounting Industry NPS® Benchmarks Published by Kat Kocurek - January 9, 2019 Accounting firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction […]
NPS® 101 for Accounting Firms Published by Eric Gregg - January 8, 2019 As an accounting service provider, you strive to deliver great service to your clients. And in 2019, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]
ClearlyRated.com for Accounting Firms Published by Courtney Anderson - July 26, 2018 As an accounting firm partner, administrator, or marketer – you already know that your firm’s reputation is an integral component of your business strategy. But, what you might not realize is just how much your potential buyers care about your firm’s reputation. ClearlyRated’s 2018 Accounting Industry Benchmark Study finds that today’s accounting buyers rank […]
Accounting Client Survey Frequency Tied to Accounting Firm NPS® Published by Kat Kocurek - June 15, 2018 One of the questions we hear from many firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, accounting client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality. Our 2018 Accounting […]
Service Measurement to Service Excellence: 3 Client Service Lessons for Accounting Firms in 2018 Published by Kat Kocurek - March 6, 2018 Last week, Eric Gregg (Founder and CEO of ClearlyRated) and Adelaide Ness (Executive Vice President of The Rainmaker Companies) hosted a webinar titled: “From Service Management to Service Excellence: Unlocking your Firm’s Growth Potential.” Eric and Adelaide took turns peeling back the layers of a winning client service strategy for accounting firms – from internal […]
Raising the Bar: Top Accounting Firms Win ClearlyRated’s 2018 Best of Accounting Award for Client Service Excellence Published by Kat Kocurek - February 15, 2018 Portland, OR – February 15, 2018 – ClearlyRated, a leading provider of client satisfaction surveys and service quality research for accounting firms, announced the winners of the 2018 Best of Accounting™ Award today on ClearlyRated.com. The Best of Accounting™ award recognizes accounting industry leaders in client satisfaction and service quality based exclusively on ratings […]
3 Service Quality Takeaways for Accounting Firms in 2018 Published by Courtney Anderson - January 17, 2018 Last week, Kat Kocurek (our VP of Marketing) hosted a webinar on the topic of “Service Quality as a Strategy for Growth: How Accounting Firms Win in 2018.” Kat shared a first look at findings from ClearlyRated’s annual Accounting Industry Benchmark Study – which surveyed 681 prospects and clients of accounting firms. Key findings shed […]
