Service Insights from ClearlyRated

In today’s data-centric world, it can be tempting to gather data about everything. And while it’s easy to see how client satisfaction data helps us learn more about our clients’ experience with our firms, we hear all the time about just how overwhelming it can be to look at all that aggregated information and figure […]

Even before the coronavirus outbreak swept through the United States in March of 2020, the Aronson LLC team was investing time and resources to map out a client survey initiative. “Aronson has always had a firm commitment to client service, but we have relied on anecdotal feedback gathered by partners to determine how well we […]

The economic disruption and uncertainty caused by COVID-19 has created a new layer of complexity for accounting firm marketers and business development professionals. Buyers across all industries are demonstrating heightened aversion to risk when choosing a new firm. At the same time, your team’s capacity to build trust and alleviate concerns about risk has been […]

For more than 10 years, ClearlyRated has helped staffing and recruiting firms in the U.S. and Canada measure the experience they provide to their clients and placed talent. And I’m very proud to share that we practice what we preach. On a monthly basis, we utilize our own ClearlyRated survey platform to ask our staffing […]

Apex Systems is a scientific, technology, and engineering staffing and services firm with a presence in over 70 staffing markets across North America. Since their founding in 1995, they’ve been committed to their relationship-centric approach to their placed talent—including their “three Cs”: client managers, candidates, and consultants. ClearlyRated’s partnership with this award-winning staffing firm began […]

Here at ClearlyRated, we practice what we preach. Which means that we ask our own clients for feedback on the experience we provide after every survey we launch for them. Not only do we ask the NPS question (I’m thrilled to report that we have a world-class lifetime Net Promoter Score of 85%) – but […]

Companies of every shape and size know that it hurts to lose an employee. In the staffing industry, it can be even more painful, especially when you consider that account managers and recruiters are the face of your business and in most cases are the primary relationship holders with prized clients and highly sought-xafter talent. […]

Millennials make up 45% of the American workforce today; and that number is projected to reach 60% within the next 10 years. It’s no surprise, then, that staffing and recruiting leaders are increasingly working with millennial clients and talent. But it’s also important to note that members of the millennial generation make up 56% of […]

Herbein + Company is a leading CPA firm headquartered in Reading, PA. They have been working with ClearlyRated for more than 3 years – leveraging the Net Promoter® Score to capture feedback and optimize their client experience. Since implementing NPS®, the Herbein team has made great strides to improve operations and enhance their value proposition […]

Referrals hold immense power in the heart and mind of the accounting buyer. They are able to sway opinions and, in many cases, convince a client to take their business to a competing service provider. In fact, according to our 2019 Accounting Buyer Benchmark Study, referrals are a prospective client’s top resource when vetting potential […]