The Business Case for Service Excellence: How Staffing Firms That Survey With ClearlyRated Add Millions of Dollars to Their Top-Line Growth Published by Eric Gregg - March 23, 2021 At ClearlyRated, we try to approach everything from a research perspective—including our own software. We don’t just want to know if something works; we want to know how much it works and why. And thanks to our clients’ generosity, we have lots of insight into how ClearlyRated’s Net Promoter® Score satisfaction survey helps staffing firms […]
Leverage Your Survey Results into Business Growth with ClearlyRated’s Financial Impact Report Published by Nathan Goff - February 24, 2021 In today’s data-centric world, it can be tempting to gather data about everything. And while it’s easy to see how client satisfaction data helps us learn more about our clients’ experience with our firms, we hear all the time about just how overwhelming it can be to look at all that aggregated information and figure […]
Aronson LLC Delivers on Commitment to Client Service During COVID-19 with ClearlyRated’s Accounting Firm NPS® Survey Published by Kat Kocurek - December 14, 2020 Even before the coronavirus outbreak swept through the United States in March of 2020, the Aronson LLC team was investing time and resources to map out a client survey initiative. “Aronson has always had a firm commitment to client service, but we have relied on anecdotal feedback gathered by partners to determine how well we […]
Why Accounting Firms are Investing in Online Reputation Published by Kat Kocurek - September 27, 2020 The economic disruption and uncertainty caused by COVID-19 has created a new layer of complexity for accounting firm marketers and business development professionals. Buyers across all industries are demonstrating heightened aversion to risk when choosing a new firm. At the same time, your team’s capacity to build trust and alleviate concerns about risk has been […]
If You Want to Capture the Full ROI of Your NPS® Survey Program, Start With Your #goodnews Published by Eric Gregg - June 30, 2020 Since our founding in 2003, ClearlyRated has administered more than 5 million Net Promoter® Score (NPS®) surveys on behalf of B2B service firms who are striving to place the client experience (and, for staffing firms, the talent experience) at the heart of their growth strategy. In that time, we’ve learned that most business service providers […]
Capture Critical Testimonials and Drive Exponential ROI with ClearlyRated’s Client Survey Program Published by Tracy Streebel - June 10, 2020 Here at ClearlyRated, we’re committed to making it as easy as possible for B2B service firms to maximize the return on their client survey investment. We see many businesses struggle with a critical value-driver in the survey process: capitalizing on the positive feedback they receive from their most satisfied clients. While many organizations understand how […]
Answers to 5 Common Questions About Surveying Candidates During COVID-19 Published by Eric Gregg - April 28, 2020 “Should I be surveying my temporary talent during the COVID-19 outbreak? I’m afraid that with all of the bad news out there currently that they won’t respond or it will seem inappropriate.” I received this question from a client of ours; a long-time staffing leader who takes the experience and satisfaction of the talent his […]
Surveying Clients During COVID-19: 5 Considerations for NPS® Initiatives in Times of Uncertainty Published by Eric Gregg - April 22, 2020 We’re headed into our second month of the COVID-19 pandemic, and the business services landscape looks very different than it did a matter of weeks ago. Conferences have been canceled, entire teams have transitioned to remote work, and we are now grappling with unprecedented economic uncertainty. Amidst all of this, there are 3 questions that […]
How Apex Improves Talent Experience with ClearlyRated’s Integrated Talent Engagement NPS® Survey Program Published by Kat Kocurek - April 16, 2020 Apex Systems is a scientific, technology, and engineering staffing and services firm with a presence in over 70 staffing markets across North America. Since their founding in 1995, they’ve been committed to their relationship-centric approach to their placed talent—including their “three Cs”: client managers, candidates, and consultants. ClearlyRated’s partnership with this award-winning staffing firm began […]
Vitamin T’s NPS® Story – From Brand Inception to World Class Client Service Published by Kat Kocurek - September 30, 2019 Vitamin T, the talent agency for digital creatives, has been working with ClearlyRated since 2011 to measure the experience of their clients and placed talent. Utilizing the Net Promoter® Score to monitor and improve client service, the Vitamin T team has generated increasing levels of customer value and service quality year-over-year since the brand’s inception. […]
