ClearlyRated helps B2B firms credibly differentiate themselves based on their service.
Financial Impact Report
Presented on January 13, 2021
Get a detailed explanation of how to interpret this report as well as best practices surrounding the information provided.
(click here for more details on this report)
Boosting Your Online Reputation with Your ClearlyRated Profile Page
Presented on June 24th
Tips and tricks on how to increase SEO and how to take advantage of all the features of your ClearlyRated Profile Page.
Best of Accounting 2021: Maximizing value and a sneak peek at NEW features
We covered changes in the accounting industry as well as a sneak peek into the new features we are releasing this year!
Best of Staffing 2021: Maximizing value and a sneak peek at NEW features
Presented on June 23rd
Now more than ever, it is important to ensure you are leveraging every aspect of value from your ClearlyRated survey program.
How Service-Centric Firms are Surveying Talent during COVID-19
Presented on May 14th
Eric Gregg talked with three staffing leaders to discuss what has (and hasn’t) changed in their focus on talent service. - Sherry Angle-Hudock (Director of Talent Engagement at Supplemental Health Care) - Mike McBrierty (Executive Vice President at Eliassen Group) - Karen Rice, (VP of Client Strategy / Co-Founder at IGNW)
Should I Survey During COVID-19
Presented on April 22nd
Eric Gregg talked with five ClearlyRated clients about what they learned as they continued to survey during COVID-19. Panelists included: - Adam Bleibtreu, Creative Circle - Crystal Early, Kforce - John Lampe, QPS - Kendra Nicastro, Leaderstat - Mike McBrierty, Eliassen
Payroll Protection Program
Presented on April 14th
The government's historic stimulus bill for small businesses has a disproportionate benefit for staffing firms who retain and rehire their staff well during the first 8 weeks of the loan. Join ClearlyRated's CEO and VP of Client Service for a lively Q&A on how staffing firms can maximize the forgivable portion of the PPP by following actionable, data-driven methods for increasing retention and rehire within their teams.
Managing Negative Feedback
Presented on March 24, 2020 Negative feedback happens to the best of us. While it can be hard to hear, negative feedback is the gateway to actively engaging with your clients and understanding their needs. During this webinar, we'll explore a few different scenarios of receiving negative feedback in a survey response. We will discuss what to do (and what not to do) to turn it around and have make a positive impact.
Clean Up Your Contact List and Get Better Feedback
Presented on February 19, 2020
If you have found yourself manually cleaning up an excel sheet, this tutorial will walk through best practices to make the contact list creation easier (even automated) which will have a positive impact on your survey results!
Preparing For Your Award Announcement 5 Things to do in 10 Days
Presented on January 23, 2020
Get the most out of your "Best of" award. We share some ideas on how to maximize the impact of your award announcement and capitalize on it all year long.
Turning Rave Reviews Into Referrals
Presented on October 16, 2019
Every time you get a promoter response, you find someone that is "Highly Likely" to refer your company to someone else. Do you have a process for these fans? You might not be utilizing these promoters as much as you could be! We're here to help.
Planning Ahead to Increase Your Survey Response Rate
Presented on September 18, 2019
What is a good response rate? How do I increase my response rate?
We talk through a handful of best practices and what you can do well before we even hit send to ensure you are getting a strong response rate.
Create a Strategic Follow Up Plan for Your Program
Presented on August 29, 2019
Join your Client Services team as we talk through four ways to ensure you are responding to your survey respondents quickly and effectively. We will dive into the following best practices:- Set expectations for following up with detractors - Incorporate into your referral initiatives - Customize your 2-1-1 follow up messaging
5 Steps to Optimize Your ClearlyRated Profile Page
Presented on July 18, 2019
Your ClearlyRated profile page is an essential tool in your online reputation strategy- but are you maximizing this resource?
Hop on this webinar with our Director of Client Services as she walks through 5 simple steps you can take to make sure your page is set up to get as many eyes on it as possible! Log into your dashboard, pull up your profile page and follow along as we check a few things of the list, including some new customization options!
Interpreting Survey Data: Drivers and Data Segmentation
Presented on June 12, 2019
Your survey closed and now you have a bunch of data to sort through. You’re digging through the data and stumble upon confusing terms and percentages. What do they mean and how could it help add value to your feedback?
That’s where this ClearlyRated client webinar comes in! Join us to further your understanding of the data in your dashboard and ways to leverage your survey feedback throughout your organization.
3 Ways to Get Your Team Excited About Your NPS Program Presented on May 14, 2019
You feel like you're running the survey program all on your own and aren't sure that anyone else is as excited about it as you are. Well, you're not alone! Many service-driven people like yourself are in the same boat! But how do you build hype around a survey? And more importantly, how do you keep the momentum going during and after it ends? Over this 20-minute webinar, we explored 3 key ways to conquer this and to get your team as excited about a client satisfaction survey as you are!
The Wallflower of NPS: Don’t Overlook Your 7 & 8s Presented on April 23, 2019
If you have surveyed with us before, you know how much we preach celebrating service wins, recognizing shout outs and following up with detractors. But what about those other responses? Your passives. This 20-minute webinar dives a little deeper into the impact these responses have on your business and some best practices on moving them from “meh” to “wow”!
