Asking for Referrals

 

Asking for referrals can feel very intimidating, but clients want to help their law firm, too. Finding the right words and the right time is the hardest part. Here are our best practices to follow when asking for referrals from clients.

Ideal Timing

Ask for a referral after a satisfaction survey has identified your most delighted clients.

How to Ask

“Is there anyone else in your industry or network you think we should be working with?”

There is no perfect ask

You don’t want the ask to feel awkward, so choose the approach that makes you feel the most comfortable. It’s most important that you are genuine with your method. Also, your method may vary for different clients depending on their preferred method of communication. Whatever you feel most comfortable doing is going to be the best method for you.

 

Sample Email

 

To: Client's Name

From: Your Name

Subject: Thank you for your survey feedback

Hi [Client's Name],

Thank you for participating in our satisfaction survey last week!

Your feedback is very helpful and I appreciate you taking the time. I'm trilled to hear you are so happy working together. Let me know if there is anyone else in your industry or your network that you think we should be working with. I always like to keep my new clients close to home.

Have a great day!

 

Best,

[Your Name]

Sample Phone Call / Voice Message

You: Hi [Client's Name] - I wanted to call and thank you for participating in our satisfaction survey last week. I really appreciate your feedback!

 

You: You're a pleasure to work with as well. I'd love to work with more people like you. Do you know anyone in your industry or network that you think I should be working with?

 

 

 

 

 

 

Client: No problem! It's been a real pleasure working with you!