ClearlyRated helps B2B firms credibly differentiate themselves based on their service.
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The ClearlyRated survey platform allows you to easily customize the look, feel, and text of your surveys. To access your survey customization tools, simply log in to your ClearlyRated Dashboard and click the Setup tab at the top right. For a more in-depth look at how to customize your surveys, please see our tutorial video below!
Amplify Survey Customization Tutorial Video
Yes - all audiences have to be set up individually. Changes made to one audience will not affect the others.
The Amplify Threshold is the minimum Net Promoter® Score required for your survey takers to be shown the Testimonials, Shout Outs, and Referrals pages after they complete their survey. Our default is a minimum score of 9, in order to capture as many Promoters as possible, but you can change this if you'd like on the main Survey Settings page.
Our new survey preview feature will show you every page your survey takers will see - including the survey itself, to the Referrals, Reviews, Testimonials, Shout Outs, and Thank You pages.
We recommend putting first the pages for which you value responses the most. For example, if you want to capture as many Testimonials as possible, put that page first, in the event that your respondents navigate away from your survey before completing every page you have configured.
Yes! After they hit 'Submit' within the survey itself, your respondent's answers are logged in our system. They can navigate away at any point after this and their responses will still be saved.
Please reach out to your Customer Success Manager!