Never Miss Out on a Critical Client Conversation Again with ClearlyRated’s Real-Time Detractor Notifications Published by Tracy Streebel - December 15, 2020 One of the most common “aha!” moments that we hear from our customers has to do with the value of our real-time client feedback. Many satisfaction survey programs can gather feedback and sentiment from your clients, but how many of them make sure that you see the most critical feedback the moment it’s been shared […]
From Silver Linings to Silver Bells: 2020 in Review Published by Bridget Harper - December 14, 2020 Is 2020 over yet?! Unfortunately, we all know there are still a few weeks left in the year, and here in Portland that means rain, rain, and a little more rain. With all of the twists and turns we’ve been through here at ClearlyRated, we think it is important to reflect on the silver linings. […]
Aronson LLC Delivers on Commitment to Client Service During COVID-19 with ClearlyRated’s Accounting Firm NPS® Survey Published by Kat Kocurek - December 14, 2020 Even before the coronavirus outbreak swept through the United States in March of 2020, the Aronson LLC team was investing time and resources to map out a client survey initiative. “Aronson has always had a firm commitment to client service, but we have relied on anecdotal feedback gathered by partners to determine how well we […]
ClearlyRated Earns 2020 Top Workplaces Nod from the Oregonian (2 Years in a Row) Published by Eric Gregg - October 12, 2020 It is my most sincere honor to share that ClearlyRated has earned the 2020 Top Workplaces designation from the Oregonian. We proudly take our place at number 21 on the list of 45 small Oregon and SW Washington employers honored as Top Workplaces this year. What This Honor Means This Year 2020 is the second […]
Why Accounting Firms are Investing in Online Reputation Published by Kat Kocurek - September 27, 2020 The economic disruption and uncertainty caused by COVID-19 has created a new layer of complexity for accounting firm marketers and business development professionals. Buyers across all industries are demonstrating heightened aversion to risk when choosing a new firm. At the same time, your team’s capacity to build trust and alleviate concerns about risk has been […]
NPS® 101 for Staffing and Recruiting Firms Published by Eric Gregg - September 1, 2020 As a staffing provider, you strive to deliver great service to your clients and candidates. And in 2020, these stakeholders have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and talent? And how can you leverage the quality of the […]
2020 Staffing Industry NPS® Benchmarks Published by Kat Kocurek - September 1, 2020 Staffing firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts, build their talent pipeline, and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) […]
Integrate Your ClearlyRated NPS® Survey Program with Salesforce Published by Nathan Goff - August 20, 2020 At ClearlyRated, we take pride in building bridges between our Net Promoter® survey program and the technologies that power your relationship with your clients. We know that the ability to see survey results directly within your company’s CRM is just one way that we can help you make your survey results visible throughout your organization […]
Diversity, Equity & Inclusion in Staffing: An Initial Look at the 2020 Data Published by Eric Gregg - August 11, 2020 In June 2020, we committed to using ClearlyRated’s resources and platform to help address the systemic injustices that came to a more collective national awareness as a result of the George Floyd protests. While we’ve been collaborating with other organizations in the staffing industry to more deeply understand the world of staffing professionals (i.e. internal […]
Focusing on Diversity, Equity, and Inclusion (DEI) with ClearlyRated’s Employee Satisfaction Survey Published by Eric Gregg - July 27, 2020 With the launch of ClearlyRated’s internal employee satisfaction survey program, we have received some thoughtful and timely questions from our clients and partners about the diversity, equity, and inclusion (DEI) aspect of the program. These questions include: Why is now the time for companies to invest in surveying their employees and measuring their DEI […]