Service Insights from ClearlyRated

Since our founding in 2003, ClearlyRated has administered more than 5 million Net Promoter® Score (NPS®) surveys on behalf of B2B service firms who are striving to place the client experience (and, for staffing firms, the talent experience) at the heart of their growth strategy. In that time, we’ve learned that most business service providers […]

If you already work with the team here at ClearlyRated, you hopefully think of us as a trusted partner that helps your organization measure and act upon the experience of your clients (and in staffing, your placed talent). I am incredibly proud to announce that ClearlyRated is launching a new addition to our offerings: a […]

At ClearlyRated, we know that client survey programs are only as powerful as the action that’s taken on the feedback that’s received. But it’s not just negative feedback that needs to be addressed. Positive feedback from your clients (and for staffing firms, placed talent) is powerful too. And more often than not, positive feedback is […]

When we speak to our existing clients about the ways they use our Net Promoter® Score (NPS®) survey program to understand their client (and talent) engagement, we hear the same refrain over and over: Before our first survey, we had no idea how much we would love the Shout Outs, and now we can’t live […]

Here at ClearlyRated, we’re committed to making it as easy as possible for B2B service firms to maximize the return on their client survey investment. We see many businesses struggle with a critical value-driver in the survey process: capitalizing on the positive feedback they receive from their most satisfied clients. While many organizations understand how […]

Here at ClearlyRated, we spend a lot of time deliberating about how to best help B2B service providers leverage their client (or, for staffing and recruiting firms, talent) feedback for growth. In addition to administering industry awards for client satisfaction, we have invested a great deal of time and energy helping the businesses we serve […]

We’re excited to share that ClearlyRated now has two powerful ways to automate your client and talent survey programs with our Bullhorn integration. Our first custom tab integration automatically makes all your ClearlyRated survey responses visible in Bullhorn, where your recruiters and account managers work every day. Now we’re thrilled to offer a second way […]

“Should I be surveying my temporary talent during the COVID-19 outbreak? I’m afraid that with all of the bad news out there currently that they won’t respond or it will seem inappropriate.”  I received this question from a client of ours; a long-time staffing leader who takes the experience and satisfaction of the talent his […]

At ClearlyRated, we spend a lot of time talking about Detractors and Promoters—generally speaking, dissatisfied and satisfied clients as indicated by the Net Promoter® Score (NPS®) methodology. And with good reason: your staffing firm’s reputation hinges on how your clients experience working with you, and getting a clear measure of your service quality is good […]

For more than 10 years, ClearlyRated has helped staffing and recruiting firms in the U.S. and Canada measure the experience they provide to their clients and placed talent. And I’m very proud to share that we practice what we preach. On a monthly basis, we utilize our own ClearlyRated survey platform to ask our staffing […]