GUEST POST: How to Staff in This New Era of Work – What can be learned from the coronavirus pandemic and a renewed focus on diversity? CareerBuilder offers insights to navigate the path forward. Published by Steven Cerny - April 19, 2021 American businesses are well into #TheGreatRehire – jobs are coming back and economies are recovering – but millions of workers remain unemployed. Staffing firms completely pivoted strategies, even as their own workers managed a pandemic and its economic repercussions. Now that we are a year into the pandemic and weathered hiring rollercoasters, what’s next? Where […]
NPS® 101 for Accounting Firms Published by Eric Gregg - April 1, 2021 As an accounting service provider, you strive to deliver great service to your clients. And in 2021, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]
2021 Accounting Industry NPS® Benchmarks Published by Eric Gregg - April 1, 2021 Accounting firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction […]
The Business Case for Service Excellence: How Staffing Firms That Survey With ClearlyRated Add Millions of Dollars to Their Top-Line Growth Published by Eric Gregg - March 23, 2021 At ClearlyRated, we try to approach everything from a research perspective—including our own software. We don’t just want to know if something works; we want to know how much it works and why. And thanks to our clients’ generosity, we have lots of insight into how ClearlyRated’s Net Promoter® Score satisfaction survey helps staffing firms […]
GUEST POST: When HR Meets AI – The Algorithms Behind Recruitment Published by Talent.com Team - March 16, 2021 The COVID-19 pandemic has affected the recruitment marketing industry in unprecedented ways. With remote work policies now being the norm, companies have had to adapt their activities and habits to accommodate employees, customers and partners in the safest way possible. And as the demand increases for certain industries, other sectors are struggling to stay […]
Leverage Your Survey Results into Business Growth with ClearlyRated’s Financial Impact Report Published by Nathan Goff - February 24, 2021 In today’s data-centric world, it can be tempting to gather data about everything. And while it’s easy to see how client satisfaction data helps us learn more about our clients’ experience with our firms, we hear all the time about just how overwhelming it can be to look at all that aggregated information and figure […]
List of Firms that Earned ClearlyRated’s 2021 Award for Employee Satisfaction Published by Eric Gregg - February 1, 2021 I’m very pleased to announce the first-ever winners of ClearlyRated’s employee satisfaction award! While we have a long track record of recognizing firms in the staffing, accounting, and HR services industries for their exceptional client satisfaction scores, this is the first year that we invited organizations to survey their internal stakeholders—their employees—and to weigh their […]
Never Miss Out on a Critical Client Conversation Again with ClearlyRated’s Real-Time Detractor Notifications Published by Tracy Streebel - December 15, 2020 One of the most common “aha!” moments that we hear from our customers has to do with the value of our real-time client feedback. Many satisfaction survey programs can gather feedback and sentiment from your clients, but how many of them make sure that you see the most critical feedback the moment it’s been shared […]
From Silver Linings to Silver Bells: 2020 in Review Published by Bridget Harper - December 14, 2020 Is 2020 over yet?! Unfortunately, we all know there are still a few weeks left in the year, and here in Portland that means rain, rain, and a little more rain. With all of the twists and turns we’ve been through here at ClearlyRated, we think it is important to reflect on the silver linings. […]
Aronson LLC Delivers on Commitment to Client Service During COVID-19 with ClearlyRated’s Accounting Firm NPS® Survey Published by Kat Kocurek - December 14, 2020 Even before the coronavirus outbreak swept through the United States in March of 2020, the Aronson LLC team was investing time and resources to map out a client survey initiative. “Aronson has always had a firm commitment to client service, but we have relied on anecdotal feedback gathered by partners to determine how well we […]