Service Insights from ClearlyRated

As an accounting service provider, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]

Law firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]

As a lawyer or legal practice administrator, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of […]

Accounting firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction […]

Perkins is the largest provider of accounting services in Portland, Oregon and the “most admired” accounting firm in Oregon for 12 years running. According to their most recent ClearlyRated survey results, 84% of their clients gave them a 9+ rating out of 10 on the Net Promoter® scale.  Click here to learn more about the […]

Here at ClearlyRated, we practice what we preach. Which means that we ask our own clients for feedback on the experience we provide after every survey we launch for them. Not only do we ask the NPS question (I’m thrilled to report that we have a world-class lifetime Net Promoter Score of 85%) – but […]

ClearlyRated® is thrilled to announce winners of the 2020 Best of Accounting award program! We’re incredibly excited to recognize the Best of Accounting winners for their commitment to service excellence and their efforts to foster a memorable and remarkable client experience. What is Best of AccountingTM? Best of Accounting is an industry award recognizing accounting […]

Lewis Roca is a US law firm headquartered in Phoenix, AZ – with offices in Arizona, California, Colorado, Nevada, and New Mexico. The Lewis Roca team has been working with ClearlyRated since 2018, leveraging the Net Promoter Score® survey methodology to support and enhance their “Experience Amplified” client service model. Since implementing NPS®, the Lewis […]

We are excited to be launching support for SMS (texting) of our survey invitations. This new feature requires us to make some changes to the ClearlyRated dashboard reports. With that, an additional data field called ‘contact_sms’ will be included in the existing reports that are available to be exported from our software. This change may impact you […]

Companies of every shape and size know that it hurts to lose an employee. In the staffing industry, it can be even more painful when you consider that account managers and recruiters are the face of your business, and in most cases are the primary relationship holders with prized clients and highly-sought-after talent. But have […]