Service Insights from ClearlyRated

Diversity, equity, and inclusion in the workplace (“DEI” for short) is a top-of-mind topic for professionals and leaders across organizations and industries. It’s no different at ClearlyRated. In the past year our team has taken collective action towards addressing our own policies and culture, while also focusing research and product initiatives towards helping ourselves and […]

At ClearlyRated, our mission is to help business service providers put the customer and employee experience at the heart of their growth strategy. And we’ve had the privilege of working with insurance firms to this end for 8 years.  This year, I’m very pleased to announce that the ClearlyRated team has launched “Best of Insurance”—an […]

For those of us working in the professional service industries such as staffing and accounting, it likely isn’t a surprise that our industries lack diversity. Some of us have long assumed there is a pay equity gap, and we have seen with our own eyes the lack of diversity in leadership. But, often those are […]

As a staffing provider, you strive to deliver great service to your clients and candidates. And in 2021, these stakeholders have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and talent? And how can you leverage the quality of the […]

Staffing firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts, build their talent pipeline, and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace.  What is NPS? Net Promoter® Score (NPS) […]

All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]

American businesses are well into #TheGreatRehire – jobs are coming back and economies are recovering – but millions of workers remain unemployed. Staffing firms completely pivoted strategies, even as their own workers managed a pandemic and its economic repercussions. Now that we are a year into the pandemic and weathered hiring rollercoasters, what’s next? Where […]

IT service providers – like MSPs and VARs – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded (and often unruly) marketplace. What is NPS? Net Promoter® Score (NPS) is […]

As an insurance broker or agent, you provide the client service that differentiates a buyer’s experience from a commoditized interaction. You strive to consult, support, and provide expertise to your clients – all while delivering an exceptional service experience. And in 2021, your clients have come to expect nothing short of an excellent experience with […]

As an IT service provider, you strive to deliver great service to your clients. And in 2021, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]