Top 10 Reputation.com Competitors in 2025

Reputation.com is a well-known tool for managing online reviews, but many businesses claim that its high cost, limited flexibility, and weak integrations make it more challenging to track feedback and respond quickly. With more and more people (93%) reading reviews than ever before, businesses need tools that offer real value.

In fact, a recent survey by Yelp and Material found that most consumers read more reviews now than they did in the past, and seven in ten won’t visit a business they don’t know without checking reviews first. That’s why companies are actively looking for better options that help them collect, manage, and respond to reviews without wasting time or budget.

In this list, you’ll find the top 10 Reputation.com competitors that offer faster setups, useful features, and pricing that actually makes sense.

Why Do You Need Reputation.com Alternatives?

Reputation.com offers strong features, but it may not be the best fit for every business. Here are the five common reasons to explore Reputation.com competitors:

1. Expensive for small businesses

Many small teams struggle to fit Reputation.com’s pricing into their tight budgets and ongoing expenses. On TrustRadius, one user noted: 

“The price point is a little high, so it might not be for every company.”

This price concern means startups and small businesses often look at more affordable alternatives.

2. Difficult to navigate

Users often struggle with the increasing complexity of Reputation.com's platform and find it challenging to use efficiently. One reviewer mentioned that it feels more fully developed than it did a few years ago and that navigating within the system is no longer as easy, even considering user familiarity.

This feedback highlights the importance of usability and intuitive design for fast adoption.

3. Limited automation features

Automation on Reputation.com seems too generic and often fails to deliver personalized customer interactions effectively. One G2 user noted that while Reputation.com performs well overall, its automation features can sometimes lack the personal touch that certain customers expect during interactions.

For businesses that rely on automation to engage customers meaningfully, this limitation can be a significant downside.

4. Not enough customization for displaying reviews

When displaying reviews, Reputation.com sometimes shows options that don’t match a company’s actual services or offerings. For instance, this user said that Reputation.com includes features their property doesn’t actually offer, which confuses both residents and prospective tenants. They felt that the platform should allow for more customization to reflect the services their property provides accurately.

Better display customization helps ensure your brand appears professional and accurate to potential customers.

5. Fewer integrations with CRM and e-commerce platforms

Many users find that Reputation.com lacks strong integration options with critical business platforms, such as CRM or Facebook.

- Via Capterra

This limitation makes it more challenging to unify customer data and manage communication across channels from a single dashboard.

With these considerations in mind, let's examine the top 10 Reputation.com competitors.

A Detailed Overview of the Top 10 Reputation.com Alternatives

Check out the top 10 Reputation.com competitors you should try in 2025:

Now that we have a basic understanding of these tools, let’s look at them in detail.

Top 10 Reputation.com Competitors

Here are 10 of the best Reputation.com alternatives to consider in 2025. For each tool, you'll find key features, pros and cons, and pricing details to help you decide with confidence.

1. ClearlyRated

Via ClearlyRated

ClearlyRated is a client feedback and reputation management platform designed specifically for professional service firms, including staffing, accounting, legal, and consulting. Its focus on industry-specific benchmarking based on over a decade of data makes it more effective than Reputation.com at helping firms understand and improve their performance. 

While Reputation.com serves a broad audience, ClearlyRated provides professional service firms with tailored insights and direct comparisons against their peers. Its customizable survey engine allows users to tweak everything from survey design to questions under the “Setup” tab in the ClearlyRated Dashboard. Firms benefit from ready-made ones while still having the freedom to fully personalize NPS surveys, an upgrade over Reputation.com’s limited customization.

One of the leading Reputation.com alternatives in the market, ClearlyRated also offers seamless plug-and-play integrations, connecting instantly with CRM systems such as Salesforce, Bullhorn, Microsoft Dynamics, and Hubspot. One-click integrations eliminate the clutter of manual data entry, unlike Reputation.com, which users often say lacks depth in integration. Feedback syncs in real time, boosting team responsiveness and efficiency.

The platform’s analytics deliver real-time client satisfaction insights, helping firms pinpoint areas that need improvement. A dedicated Customer Success Manager helps leverage feedback to reduce churn and enhance service delivery, providing an additional layer of support that Reputation.com doesn’t offer.

Key features

• Industry-specific benchmarking: Compare performance against peers using a decade’s worth of data from professional service firms
• Survey customization: Easily design surveys to match your brand and ask the questions that matter most
• Plug‑and‑play integrations: Connect seamlessly with Salesforce, Bullhorn, Microsoft Dynamics, and Hubspot through one-click syncing
• Intuitive and easy-to-use interface: Work within a platform that’s built for simplicity, even for users with limited tech experience.

Pros

• Real‑time feedback analytics: Get fast, actionable insights and collaborate with your Customer Success Manager to act on them
• Dedicated customer support: Receive personalized help from onboarding through ongoing usage, ensuring a smoother experience.

Cons

• Limited summary reporting: Some users have noted that the platform does not automatically convert written comments into high-level summary reports.

Pricing

• Available in Establish, Expand, and Transform plans: Custom pricing

2. Birdeye

Via Birdeye

As an AI-powered reputation and experience management platform, Birdeye is designed for businesses with multiple locations. This means that whether you’re gathering reviews, publishing posts, or analyzing NPS results, everything is accessible through a unified platform. 

Unlike Reputation.com, which relies heavily on manual processes, Birdeye uses AI Agents that automate key tasks like responding to reviews, managing listings, and handling social media, all from one dashboard. Its proprietary BirdAI architecture adapts content to match each brand’s voice while applying industry-specific knowledge and compliance standards. 

This helps businesses scale personalized communication without losing accuracy or tone. Reputation.com lacks this level of intelligent automation and brand-safe customization, which users have pointed out. For example, one reviewer noted that “Reputation is great, but sometimes the automation features may lack the personal touch that certain customers expect in their interactions.”

Key features

• Review generation: Request and collect reviews from Google, Facebook, and niche sites using AI-driven workflows
• Review monitoring: View and manage reviews from multiple platforms through a single, organized interface
• Review response: Create consistent, on-brand replies using templates and automated response features

Pros

• Review amplification: Highlight top reviews across your website, social media, and ads to boost credibility
• NPS surveys: Design Net Promoter Score surveys to measure and track customer loyalty over time
• Multi-location management: Use Birdeye Social to schedule and publish content for all locations from one place

Cons

• Some users report that Birdeye can lag when handling data for thousands of locations, although support is responsive.
• One customer noticed that Birdeye's widget displayed a different overall rating than their Google Business Page, which caused confusion for website visitors.

Pricing

• Available in Starter, Growth, and Dominate: Custom pricing

3. Yext

Via Yext

Managing a strong online presence across multiple locations gets easier with a platform that combines automation, AI, and deep search optimization. 

Yext stands out from Reputation.com by placing equal emphasis on accurate listings and AI-powered reputation management, making it an ideal platform for large brands to manage local search, reviews, and social content seamlessly from one location.

Key features

• Listings management: Maintain consistent business information, such as name, address, and hours, across search engines, maps, and social media from a single dashboard
• Expanded network reach: Connect with major platforms, including Google, Apple, Bing, Facebook, and Amazon Alexa, as well as industry-specific services such as Zocdoc and OpenTable
• Duplicate suppression: Automatically detects and removes outdated or incorrect listings to enhance your online presence and improve search accuracy

Pros

• Review monitoring and sentiment analysis: Track and analyze customer reviews from multiple sites, gaining valuable insight into sentiment and feedback trends
• AI-powered review response suggestions: Save time with automated response prompts tailored to individual reviews and your brand voice
• Local competitive intelligence: Compare your business’s SEO visibility and reviews against nearby competitors to spot opportunities

Cons

• Some users report slow responses and limited direct communication options with Yext support teams.
• The advanced reporting features can be confusing for new users and may require additional training to use effectively.

Pricing

• Custom pricing 

4. Medallia

Via Medallia

Built for enterprise-scale feedback, Medallia excels at capturing and analyzing NPS data with AI-powered depth that Reputation.com doesn’t match. While Reputation.com focuses only on review management, Medallia digs deeper into both structured and unstructured feedback to uncover what really drives satisfaction or dissatisfaction. 

With real-time predictive analytics and machine learning, it enables teams to act faster and smarter, creating personalized customer experiences that Reputation.com tools cannot provide.

Key features

• Feedback collection: Gather feedback from surveys, mobile apps, web interactions, and messaging platforms across the entire customer journey
• AI-driven analytics and insights: Use sentiment and predictive analytics, including text analysis, to spot trends and predict customer behavior
• Closed-loop feedback management: Trigger real‑time alerts and case workflows so teams can address concerns quickly and efficiently

Pros

• Personalized experience orchestration: Deliver tailored interactions across channels based on a deep understanding of customer needs
• Employee experience management tools: Measure employee satisfaction and activate their ideas to improve both service delivery and engagement
• Enterprise-grade integrations and security: Connect smoothly with systems like Salesforce and benefit from enterprise-level security and compliance

Cons

• Some users find it difficult to add filters, adjust dashboards, or schedule automated report delivery.
• New users often require more intuitive onboarding and training to manage powerful yet complex reporting tools effectively.

Pricing

• Custom pricing

5. Qualtrics

Via Qualtrics

Moving beyond simple review tools, Qualtrics delivers deep customer feedback analysis designed to enhance loyalty and retention. Unlike Reputation.com, Qualtrics predicts churn using NPS data combined with advanced analytics. 

It then empowers teams with custom dashboards and real-time reports that focus on individual user roles. This makes Qualtrics a more strategic choice among Reputation.com alternatives for businesses that want to act on customer insights across multiple departments proactively.

Key features

• AI-enhanced NPS insights: Gain a deeper understanding of customer sentiment with advanced analytics that improve survey response rates
• Role-based dashboards & reports: Access personalized views and insights tailored to each team member’s responsibilities and needs
• Enterprise-grade data security: Protect customer data with strong security measures and compliance standards trusted by large organizations

Pros

• Intuitive survey builder: Use drag-and-drop tools to create surveys with various question types quickly and easily
• Extensive customization: Add logic branching, randomization, and embedded data elements for highly personalized survey experiences

Cons

• The cost is high unless you fully utilize the platform’s advanced features, which may only be suitable for larger or multi-departmental teams.
• Qualtrics can be less flexible if used primarily for small projects or lightweight integrations.

Pricing

• Custom pricing

6. Podium

Via Podium

Podium offers more than just review management; it powers lead capture, communication, and customer payments in one place. Unlike Reputation.com, Podium helps businesses instantly respond to leads through its AI Employee, boosting conversion rates 24/7 with minimal effort.

The platform combines reviews, messaging, webchat, payments, and feedback tools under a single dashboard. With built-in automations, Podium reduces manual work while improving the speed and accuracy of every customer interaction. It’s a strong fit for local businesses that want to drive revenue through faster engagement, more reviews, and better follow-ups across every channel, making it a top choice among Reputation.com competitors.

Key features

• Centralized messaging: Manage all customer conversations from SMS, Google, Facebook, and more inside one unified inbox
• Review management: Request and respond to customer reviews from one place to build trust and improve visibility
• Payment processing: Send secure payment links via text to speed up checkout and make buying easier for customers

Pros

• Website chat widget: Engage visitors with a real-time chat tool that captures leads and turns them into paying customers
• Automated review requests: Trigger review invitations automatically after service completion, helping gather more feedback effortlessly
• Text-based surveys: Collect insights through SMS or email surveys to improve your customer service and offerings

Cons

• Podium’s inbox behavior can occasionally be inconsistent, leading to confusion when a closed message doesn’t return to the unassigned inbox as expected. This can cause some customer requests to go unnoticed, especially in teams where not everyone checks their inbox daily.
• Some users have also noted inconsistent support from their assigned reps, reporting delays or a lack of clarity when technical issues arise.

Pricing

• Available in Core, Pro, and Signature: Custom pricing

7. AskNicely

Via AskNicely

AskNicely focuses on transforming real-time feedback into improved frontline performance and distinguishes itself from Reputation.com competitors. It focuses on turning real-time feedback into better frontline performance. It stands out by combining survey automation with team motivation features, such as leaderboards and in-platform coaching, which is something Reputation.com does not directly offer.

The platform helps businesses capture NPS, CSAT, and 5-star ratings through email, SMS, and web, and then routes insights directly to teams in customer success, product, or support. This setup promotes continuous service improvement, allowing teams to take action while feedback is still fresh. 

Key features

• Customizable surveys: Build NPS, CSAT, or star-rating surveys with flexible templates and question types to match your goals
• Automated workflows: Trigger survey requests after specific actions like purchases or support chats to collect feedback at key touchpoints
• Multichannel feedback: Send surveys via email, web, or SMS, allowing customers to reply through the channel of their preference

Pros

• Text analytics & sentiment detection: Leverage AI to spot trends and themes in open-ended responses to act faster on common issues
• CRM integration: Connect seamlessly with Salesforce, HubSpot, and others to keep customer records and feedback in sync
• Customer segmentation: Group customers by loyalty or satisfaction levels to personalize follow-ups and improve retention efforts

Cons

• Some users wish there were more hands-on learning tools, such as demo videos or webinars, to help unlock the full value of AskNicely’s reporting and metrics features.
• It’s not the most budget-friendly platform, especially for small businesses, but its feature set is considered best-in-class for service-focused teams.

Pricing

• Learn: Starting at $449/month
• Grow: Starting at $849/month
• Transform: Starting at $849/month

*All prices are billed annually

8. SurveySparrow

Via SurveySparrow

SurveySparrow is a smart alternative to Qualtrics and a strong contender among Reputation.com competitors, especially for businesses seeking faster setup, an intuitive design, and robust mobile accessibility. Unlike Qualtrics, which can be overwhelming for smaller teams, SurveySparrow offers a simpler platform that streamlines survey creation and enhances response rates with a conversational approach.

It’s well-suited for companies that need to gather feedback from global audiences through multiple channels. With support for 86+ languages, offline data collection, and flexible integrations, SurveySparrow works well for distributed teams.

Key features

• Conversational surveys: Create chat-like surveys that feel natural and help increase completion rates
• Customizable templates: Start with built-in survey templates that can be fully branded, including white-labeling options
• Multi-channel distribution: Distribute surveys via email, SMS, social media, QR codes, or mobile SDKs for in-app collection

Pros

• CogniVue: Gain a deeper understanding of customer sentiment through CogniVue, which analyzes feedback by topic to reveal exactly how people feel about specific areas of your brand
• Survey logic tools: Use skip logic, branching, and display conditions to personalize the survey experience in real-time
• Offline surveys: Collect responses without internet access using SurveySparrow’s dedicated offline app

Cons

• The platform allows only basic styling changes (such as bold or italics) at the question level; more advanced styling requires custom CSS at the full survey level. 
• Users report limited tagging options and find it tedious to customize automated reports. 

Pricing

SurveySparrow offers a limited free version, with paid plans starting at $19 per month per user. The pricing tiers are as follows:

• Free forever
• Basic: $19/month per user
• Starter: $39/month per user
• Business: $79/month per 3 users
• Professional: $249/month per 5 users
• CX Basic: $199/month per 5 Admin users
• Enterprise: Custom pricing
• NPS + CX Suite: Custom pricing

*All prices are billed annually

9. SurveyMonkey

Via SurveyMonkey

SurveyMonkey offers a flexible, cloud-based alternative to Reputation.com with a strong focus on customization, integrations, and ease of use. Where Reputation.com can feel restrictive and costly for small businesses, SurveyMonkey gives you more control over how you collect and act on feedback, at a much more accessible price point.

Its NPS tools are free to use and easy to customize, while its AI-backed question bank and logic features help teams achieve more accurate and actionable results. With access to 250+ templates and integrations with 120+ business tools, it suits both basic and advanced feedback workflows without unnecessary complexity.

Key features

• Survey creation and customization: Create branded surveys with drag-and-drop tools, multiple question types, and visual themes
• Templates: Choose from hundreds of survey templates for customer satisfaction, event feedback, employee engagement, and more
• Survey distribution: Share surveys via email, social media, links, mobile apps, or website embeds to reach respondents anywhere

Pros

• Branching and logic features: Use skip logic and branching to deliver more relevant questions based on how users respond
• Tool integrations: Connect SurveyMonkey with platforms like Salesforce, Marketo, and Google Sheets to manage data in one place
• Enterprise-grade security: Keep your data protected with encryption, permission controls, and compliance with global standards

Cons

• Customer support responsiveness can be inconsistent, and as one of the leading Reputation.com alternatives, the platform may feel less intuitive for non-technical users.
• Premium plans are also relatively expensive, which may limit accessibility for freelancers, students, or very small teams.

Pricing

• Team Plans:
  
  • Team Advantage: $30/month per user
  • Team Premier: $92/month per user
  • Enterprise: Custom pricing
• Individual Plans: 
  
  • Premier Annual: $139/ month ($1,668 billed annually)
  • Advantage Annual: $39/month ($468 billed annually)
  • Standard Monthly: $99/month
• Enterprise: Custom pricing

10. ReviewInc

Via ReviewInc.

ReviewInc helps businesses manage and grow their reputation online by making feedback collection, response, and listing accuracy easier and more effective than what you typically get with Reputation.com. Compared to Reputation.com, ReviewInc offers more flexibility, better customization, and doesn’t lock you into lengthy contracts. 

Its platform combines real-time alerts, AI-powered tools, and customizable review requests to help small and mid-sized businesses boost visibility and trust without complexity. As one of the top Reputation.com competitors, ReviewInc stands out for its strong automation and response workflows, providing businesses with the tools to collect reviews and act on them quickly, all while improving SEO and local search rankings.

Key features

• Review monitoring: Track and respond to reviews from platforms like Google, Facebook, and Yelp using a central dashboard
• Review generation: Send automated review requests via email or SMS with customizable templates that match your brand tone
• Automated alerts: Get real-time notifications when new reviews come in so you can respond immediately and protect your reputation

Pros

• Review management: Manage and respond to all reviews in one place, helping improve engagement and customer satisfaction
• Social media integration: Monitor customer interactions and feedback directly from connected social platforms
• Online listings management: Keep your business information accurate across Google, Bing, Apple Maps, and other directories to improve local SEO

Cons

• Some users found the menu layout to be confusing, making it challenging to locate specific features despite the platform’s extensive range of capabilities.
• The lack of integration with scheduling software, such as Patient Now or NexTech, requires users to enter patient information manually, which adds extra time and effort.

Pricing

• Available in Monitor, Basic, Pro, and Enterprise: Custom pricing

Looking for Reputation.com Alternatives? Make the Switch to ClearlyRated Today

Reputation.com used to lead the way, but many businesses now find it too expensive and hard to use. If Reputation.com hasn’t fully met your needs, you’re not alone. After weighing the Reputation.com pros and cons, many businesses are switching to tools that are simpler, smarter, and built for their industry.

ClearlyRated, one of the popular Reputation.com competitors, is designed for B2B service firms and actually helps teams collect feedback and act on it. It offers full control over your surveys, responsive customer support, and clear benchmarks to show how you stack up against the competition.

You won’t need weeks of training or a massive budget to get started. Book a free demo today and see how ClearlyRated makes feedback easy to manage.