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13 Best NPS Software Platforms & Tools to Use in 2024

Post by
October 28, 2024
min read

Net Promoter Score (NPS) is used by over two-thirds of Fortune 1000 companies to measure customer loyalty. It's simple yet powerful: by asking customers how likely they are to recommend your product or service, you gain valuable insights into their satisfaction and potential word-of-mouth impact.

However, collecting NPS data is just the beginning. Businesses need robust NPS software that not only gathers feedback but also provides actionable insights. The right tool can help you identify trends, segment customers, and drive meaningful product or service improvements.

In this article, we've researched and compared 13 top NPS software options. We'll cover their key features, strengths, and potential drawbacks. By the end, you'll understand:

  • What capabilities to look for in NPS software
  • How different tools cater to various business needs and sizes
  • Which options offer the best value for your specific requirements

But before we explore the top NPS tools, it’s essential to understand what NPS software is and how it can transform your approach to customer feedback. So, let’s get started!

What is NPS Software?

NPS, or Net Promoter Score software, is a must-have tool for businesses to collect valuable first-party data straight from their customers. It measures customer loyalty by asking: "How likely are you to recommend our product or service to a friend or colleague?"

Customers respond with a score from 0 (not at all likely) to 10 (extremely likely), classifying them into Promoters, Passives, and Detractors. The resulting score ranges from -100 to 100, with higher scores indicating greater satisfaction and loyalty. Customers can also share open-ended feedback.

NPS can be applied as Relationship NPS (long-term loyalty trends) or Transactional NPS (immediate feedback on specific interactions). Advanced solutions offer real-time reporting, CRM and analytics integration, and text analytics for open-ended responses.

Implementing an NPS program can present challenges like survey fatigue or result interpretation difficulties. The right software can help overcome these by optimizing survey timing and providing actionable insights, ensuring prompt address of customer concerns.

Why Do You Need NPS Software?

NPS platforms help you gauge how likely customers are to make repeat purchases, advocate for your brand, and stay loyal even in competitive markets.

Let’s explore some key reasons why you need NPS software in more detail:

Closing the feedback loop

NPS tools not only gather customer feedback but also close the feedback loop. Many platforms offer automated alerts for negative feedback, enabling your team to quickly address detractors and recover potential lost loyalty. 

Additionally, NPS software can integrate with CRM systems, allowing for personalized follow-ups based on customer sentiment, so you can reach out in a more targeted and meaningful way. 

User-friendly

NPS Platforms typically offer pre-built survey templates, making it easy to create and distribute surveys via email or as pop-ups on your website post-purchase. Many tools also come with integration options for seamless survey deployment across multiple customer touchpoints. 

Plus, calculating your NPS results can be done with a basic spreadsheet, or you can leverage built-in analytics that automatically track and report on your customer scores.

A shared language

NPS software creates a shared language by categorizing customers as Promoters, Passives, and Detractors, helping every department—from sales to product development—align around customer sentiment. 

By distributing these insights across teams, NPS tools foster a customer-centric culture, enabling everyone to understand what drives loyalty and dissatisfaction. 

Many platforms also feature automated report generation and department-specific dashboards, ensuring that insights are tailored and actionable for every team.

Better benchmarking

Since NPS is a universally recognized metric, it allows you to benchmark your score against industry standards. Many NPS tools offer access to benchmarking databases, making it easy to see how your performance stacks up against competitors in your sector. 

Increased revenue

Happy, loyal customers are more likely to stay longer, spend more, and refer new customers. 

In fact, research from Harvard Business Review shows that a 5% increase in customer retention can lead to a 25%-95% increase in profit. Of course, the range is broad, but it highlights how even small increases in customer retention can lead to significant improvements in profitability.

NPS software enables you to focus on fostering these long-term relationships by identifying and nurturing Promoters, leading to sustained revenue growth and business expansion over time.

Improved customer experience

By regularly collecting and analyzing feedback, you can make data-driven decisions to enhance your products, services, and support. 

Advanced features like text analytics enable you to dive deep into open-ended feedback, uncovering trends and customer sentiment beyond just scores. 

Additionally, many NPS platforms integrate with product management tools, helping you prioritize improvements based on customer input and directly tie feedback to your development roadmap.

How to Evaluate and Choose the Best NPS Software

When selecting NPS software, consider what works for your specific business type (B2B or B2C). Here are eight essential factors:

  1. Ease of use: Look for features like drag-and-drop survey builders, pre-built templates, and automated workflows to reduce the learning curve.
  2. Customer success: Seek providers offering dedicated account managers, comprehensive onboarding, and ongoing support.
  3. Your use case: Consider specific needs based on company size and industry (e.g., multi-language support, in-app surveys, role-based reporting).
  4. Infrastructure and security: Ensure robust measures like end-to-end encryption, GDPR compliance, SOC 2 certification, and role-based access control.
  5. Scalability: Choose a platform that can handle increasing survey volumes, support multiple business units, and offer customizable dashboards.
  6. Integrations: Look for pre-built integrations with CRMs, marketing automation platforms, and customer support systems. Bi-directional integration capabilities are ideal.
  7. Self-service capabilities: Seek user role management features and self-service reporting tools for team independence.
  8. Support: Choose a provider offering various support options (24/7 phone, email, live chat) and a comprehensive knowledge base.

Comparison Table of the Best Net Promoter Score Software in 2025

Now that we know what features to look for in NPS software, here’s our round-up of some of the best NPS software platforms for you to use in 2025:

Tool Key Features Free Trial Free Version Pricing G2 Rating
ClearlyRated
  • Client feedback
  • NPS surveys
  • Employee satisfaction
Yes No Contact for pricing 4.8
SurveySparrow
  • Conversational surveys
  • Automation
  • NPS
  • Offline surveys
Yes Yes Starts at $19 per user 4.4
Qualtrics XM
  • Surveys
  • Customer experience
  • Analytics
  • Feedback management
Yes Yes Custom pricing 4.4
InMoment
  • Customer experience
  • Feedback analysis
  • Sentiment analysis
No No Custom pricing 4.7
ZonkaFeedback
  • NPS surveys
  • Advanced data privacy
  • CX automation
  • AI-based text analysis
Yes Yes Starts at $49/month per 3 users 4.7
AskNicely
  • NPS surveys
  • Feedback
  • Recognition tools for teams
No No Custom pricing 4.7
Survicate
  • Feedback surveys
  • NPS
  • CSAT
  • Email integration
  • Website widgets
No Yes Starts at $99 per month 4.7
SurveySensum
  • NPS surveys
  • Sentiment analysis
  • AI-driven text analysis
Yes Yes Custom pricing 4.6
Delighted
  • NPS, CSAT, CES surveys
  • Multi-channel distribution
No Yes Starts at $224 per month 4.0
NiceReply
  • Automated workflows
  • Push notifications
  • NPS
  • Predictive analytics
  • Feedback management
Yes No $59/month per 3 users 4.5
Medallia
  • Customer experience management
  • NPS surveys
  • Predictive analysis
  • Real-time reporting
No No Custom pricing 4.5
Reputation.com
  • Review management
  • Customer feedback
  • Survey analytics
Yes Yes Custom pricing 4.8
GetFeedback
  • Customer feedback
  • NPS
  • CSAT
  • Analytics integration
No Yes Custom pricing 4.5

13 Best NPS Software to Use in 2025

Let's explore the top players in the industry in detail:

  1. ClearlyRated

Via: ClearlyRated

ClearlyRated is a client feedback and reputation management platform specifically designed for professional service firms, including staffing, accounting, legal, and consulting industries. It enables businesses to collect, analyze, and leverage client feedback through tailored surveys and Net Promoter Score (NPS) metrics

By sending out straightforward surveys that ask clients how likely they are to recommend your services, ClearlyRated allows you to categorize responses into promoters, passives, and detractors. This approach provides a clear snapshot of customer sentiment and helps identify areas for improvement.

What sets ClearlyRated apart is its focus on real-time feedback and in-depth analytics. Businesses can quickly respond to customer input, addressing concerns as they arise, while detailed reports track NPS over time and benchmark against industry standards. This data-driven insight not only aids in enhancing customer experience but also fosters loyalty by demonstrating a commitment to client feedback.

Key Features

Client Feedback and NPS Management

ClearlyRated excels in client feedback and NPS management, offering clear metrics that enable service-based businesses to enhance client satisfaction and retention. 

With a focus on professional service industries, the platform is particularly well-suited for companies seeking tailored feedback solutions.

Take a look at what this user had to say about ClearlyRated:

In-Depth Analytics and Tracking Capabilities

ClearlyRated provides in-depth analytics and real-time reporting for data-driven decisions. It tracks NPS along with key metrics like response rates, CSAT, and CLV, offering a holistic view of customer sentiment and loyalty.

Users have shown great appreciation for the analytics features, with one commenting that,

Source: G2

Users can access detailed reports with visualized trends, compare NPS against industry benchmarks, and segment feedback by various factors. This enables businesses to identify trends, pinpoint improvement areas, and enhance customer satisfaction.

Here’s what a user had to say about the platform’s reporting capabilities:

Another user praises ClearlyRated’s reports, saying,

Integration with Tools

ClearlyRated offers plug-and-play and pre-built integrations with popular CRM systems and business tools, connecting with systems like Salesforce, Bullhorn, and Erecruit. 

One-click integrations simplify the process, eliminating manual data entry and allowing real-time feedback sync across platforms.

Ease of Use and User Interface

ClearlyRated features an intuitive interface with drag-and-drop survey builders, clear navigation menus, and customizable dashboards.

 Its simple design ensures users of all technical skill levels can operate the system efficiently, speeding up onboarding and reducing the learning curve.

Source: G2

Pros

  • Access industry-specific insights to compare performance against industry standards and improve client satisfaction
  • Navigate the easy-to-use platform with minimal training required for new users
  • Benefit from highly responsive customer service for timely support

Cons

  • Some users say the website gets slower as the amount of data increases

Pricing

  • Available in Premium, Plus & Enterprise plans: Custom pricing
  1. SurveySparrow

Via: SurveySparrow

SurveySparrow is a powerful net promoter score tool that automates processes and distributes surveys across multiple channels, ensuring you reach customers wherever they are. With built-in sentiment analysis and word cloud visualizations, you can dive deeper into customer satisfaction and really understand their feelings.

Key Features

  • Supports scheduled NPS surveys
  • Consolidates all customer data into one dashboard for easy visualization
  • Contact management, audience management, and segmentation features
  • Features skip logic, conditional logic, question piping, and branching options
  • Preview functionality and dynamic lists for better management
  • Offers tools for CSAT, CES, VoC, in addition to NPS surveys
  • Segment your audience with built-in contact and audience management features for targeted surveys and better insights

Pros

  • Supports multilingual surveys
  • Good for capturing visual feedback with multimedia questions
  • Reasonable pricing options

Cons

  • No email marketing features
  • Some users say that the triggers are not well-written, lacking proper batching, leading to significant issues within the Salesforce Org

Source: G2

Pricing

SurveySparrow offers a limited free version, with paid plans starting at $19 per month per user. The pricing tiers are as follows:

  • Free forever
  • Basic: $19/month per user
  • Starter: $39/month per user
  • Business: $79/month per 3 users
  • Professional: $249/month per 5 users
  • Enterprise: Custom pricing

*All prices are billed annually

  1. Qualtrics XM

Via: Qualtrics

Unlike SurveySparrow’s multi-channel outreach, Qualtrics XM sets itself apart with its powerful experience management platform that combines NPS with advanced analytics and the predictive insights offered by its Predict iQ feature. 

The Predict iQ platform analyzes survey responses and integrated data to forecast whether a respondent is likely to churn. When new survey responses are received, Predict iQ can assess the likelihood of future churn for those respondents. 

To make these predictions, Predict iQ employs Neural Networks—specifically, a subset known as Deep Learning—as well as Regression techniques to create candidate models. It tests various model configurations for each dataset and selects the one that best aligns with the data.

The platform also features role-based dashboards and detailed NPS reports, which empower your team to address specific concerns effectively. This tailored approach ensures that actions are taken based on the unique needs of your customers, ultimately driving satisfaction and loyalty.

Key Features

  • Enhance survey quality and increase responses with advanced AI-driven NPS analytics for actionable insights
  • Access instant insights from NPS scores, sentiment analysis, and personalized dashboards tailored to user roles
  • Protect customer data with industry-leading security practices and compliance measures
  • Customize unlimited surveys with over 20 variables designed to align with your brand and objectives
  • Deploy NPS surveys across multiple channels, including email, web, and mobile platforms

Pros

  • Industry-leading NPS platform featuring advanced analytics and AI-powered insights
  • Actionable reporting and dashboards tailored to various user roles
  • Omnichannel feedback collection to ensure maximum reach

Cons

  • Setup and usage can be complex without proper training

Pricing

  • Custom pricing
  1. InMoment

Via: InMoment

If you want a net promoter tool that helps you analyze scores based on business drivers like account type, product version, and user characteristics, InMoment could be the perfect fit. This tool not only identifies areas for improvement but also encourages promoters to share their positive experiences through optional post-survey prompts, like leaving reviews or joining referral programs.

With its real-time NPS analytics, InMoment provides valuable insights while supporting multiple languages and channels. This makes it easy to engage a diverse range of customers, allowing you to take timely and effective actions that enhance customer loyalty and close the feedback loop.

Key Features

  • View real-time NPS scores and response counts with continuous updates on customer sentiment
  • Monitor rolling average NPS to identify trends over time
  • Create custom filters to analyze NPS by various business drivers like account type or product version
  • Automatic identification of recurring themes and topics in customer feedback
  • Survey a sample of your customers daily using trusted NPS settings or your defined parameters

Pros

  • Micro-surveys and in-app NPS for real-time feedback and higher response rates
  • AI-driven sentiment analysis for enhanced insights
  • Advanced targeting and segmentation capabilities

Cons

  • Limited flexibility for customizing surveys
  • Some users say the platform can be slow and unreliable at times, leading to data losses

Source: G2

Pricing

  • Available in CoreCX, Enterprise & Custom plans: Custom pricing
  1. ZonkaFeedback

Via: ZonkaFeedback

Zonka Feedback is a comprehensive NPS survey tool offering CX automation and customizable, multichannel surveys across all customer touchpoints. It enables a well-rounded customer engagement strategy, automating workflows for follow-ups and leveraging promoters as brand advocates.

The platform provides detailed reports, trend analysis, and text analytics to identify risks and improve satisfaction. Features like survey throttling prevent over-surveying, while survey redirection channels promoters into advocacy programs.

Zonka Feedback's automation capabilities streamline issue resolution and positive feedback amplification, helping maintain healthy customer relationships.

Key Features

  • Create NPS surveys using pre-designed templates for relationship or transaction NPS
  • Set up automation to display NPS surveys on your website or app
  • Access insightful NPS reports, including meter and trends reports
  • Prevent over-surveying with throttling features
  • Personalize and white-label surveys to reflect your company’s brand
  • Keep your team in the loop by sending instant alerts to assigned teams regarding detractors
  • Turn detractors into passives and passives into promoters, measuring customer loyalty effectively

Pros

  • CX automation helps reduce operational costs and minimize errors
  • AI text analysis identifies customer behavior and enhances CLTV
  • Multichannel NPS allows for customer engagement across various touchpoints

Cons

  • Lacks a benchmarking feature

Pricing

  • Free forever
  • Starter: $49/month per 3 users
  • Growth: $199/month per 5 users
  • Enterprise: Custom pricing
  1. AskNicely

Via: AskNicely

AskNicely allows you to automatically share NPS data and insights across teams like customer success, marketing, and product, which helps everyone make informed, data-driven decisions. Plus, it features direct customer replies within the platform, giving you valuable feedback on agent performance.

But it doesn’t stop at just surveys; AskNicely also offers leaderboards to help you analyze NPS scores. This lets you identify areas for improvement and the necessary steps to enhance the overall customer experience. 

Key Features

  • Automate survey distribution, follow-ups, and task assignments to close the feedback loop
  • Improve feedback processes with customizable workflows 
  • Use AI to analyze sentiments in unstructured feedback data
  • Evaluate and enhance agent performance through customer feedback reviews
  • Conduct surveys via email, SMS, and websites for maximum reach

Pros

  • Use AI to analyze NPS responses and identify underlying reasons for scores
  • Enable targeted follow-up emails and tasks based on NPS results
  • Integration with internal communication tools for gathering employee NPS feedback

Cons

  • Some users say the date filtering is not tied to calendar quarters

Pricing

  • Available in Starter, Standard & Advanced plans: Custom pricing
  1. Survicate

Via: Survicate

Survicate is a customer feedback tool offering Mobile App Surveys, Website Feedback Surveys, and various Surveys & Forms. It boosts NPS response rates through features like email preview embedding.

The platform calculates NPS scores in real-time and offers advanced filtering for deep analysis of individual customer journeys. Survicate enables sorting customers by satisfaction levels for targeted campaigns.

Its key strengths include easy report generation and sharing, facilitating effective feedback loop closure.

Key Features

  • User-friendly design for creating visually appealing surveys
  • Multiple options for triggering surveys at the right moment
  • Access to a questioning library that stores customer inquiries
  • Unlimited free users and surveys for broad accessibility
  • Flexible integration options with other tools and platforms

Pros

  • Reliable NPS calculations that account for partial responses
  • Enhanced targeting features for more meaningful and unbiased results
  • Fully customizable surveys to align with your brand identity

Cons

  • You can't combine NPS surveys from different channels, so you'll need to manually merge the feedback and calculate a global NPS score
  • There may be delays in publishing NPS surveys and receiving updates. For instance, sometimes the survey doesn’t launch, or we need at least one response before it can be displayed publicly 

Source: G2

Pricing

  • Good: $109.10/month (€99/month per 5 seats)
  • Better: $164.20/month (€149/month per 10 seats)
  • Best: $274.40/month (€249/month per 15 seats)
  • Better than the Rest: $329.50/month (€299/month for custom seats)
  1. SurveySensum

Via: SurveySensum

If you want a user-friendly NPS survey tool that offers streamlined NPS program creation through quick deployment and thorough analysis, SurveySensum has to be your go-to NPS tool. You can schedule surveys at times that work best for you, ensuring your questions are targeted and relevant. 

One of its best features is its AI-driven text and sentiment analysis, helping you uncover important themes from open-ended feedback without the hassle of manual coding. Plus, its automated workflows ensure that every piece of feedback gets a timely response, so nothing slips through the cracks.

Key Features

  • Easily create NPS surveys with templates for loyalty and follow-up questions
  • Distribute surveys via email, SMS, WhatsApp, websites, QR codes, and social media
  • Automate reminders for non-responders to boost engagement and reduce fatigue
  • Role-based dashboards offer tailored insights for different users
  • Use AI text analysis to identify key trends in customer feedback
  • Trigger automated reminders and follow-ups based on NPS scores

Pros

  • AI-driven text analysis for immediate insights
  • Customizable dashboards that cater to specific user needs
  • Smooth integration with popular CRM systems

Cons

  • Some users say it requires an API for integration with various CRM systems, complicating the setup process

Pricing

  • Free forever
  • Enterprise: Custom pricing
  1. Delighted

Via: Delighted

Delighted is an intuitive NPS software that enables you to craft customer and employee surveys in over 30 languages. With this tool, you can gather various types of feedback, including NPS, CSAT, CES, and five-star ratings. Users can easily distribute surveys through email, SMS, web, or direct links. 

Plus, Delighted supports numerous integrations and lets customers provide detailed insights through open-ended follow-up responses to specific NPS questions.

Key Features

  • Supports survey creation in multiple languages with over 30 options available
  • Provides a real-time dashboard for instant insights
  • Includes feedback scoring and detailed reporting
  • Set up email notifications for responses to simplify feedback collection
  • Use graphs to visualize survey results for simple interpretation and analysis

Pros

  • Get detailed reports, trends, and AI-driven text analytics for thorough analysis
  • Enhance workflows with smooth integrations and effective feedback loop management
  • Make data-driven decisions with insightful reporting and benchmarking

Cons

  • Doesn’t support SMS surveys or provide an Android SDK

Pricing

  • Starter: $17/month per 2 users
  • Growth: $35/month per 3 users
  • Advanced: $134/month per 5 users
  • Premium: $224/month per 10 users
  1. NiceReply

Via: NiceReply

Nicereply, a licensed NPS vendor, integrates surveys into email workflows and automates them after support interactions. It monitors complaints and tracks engagement, with automated workflows and push notifications for quick action on negative feedback.

The platform enables detailed customer profiling from NPS insights, allowing targeted actions to boost satisfaction, improve service, and foster loyalty.

Key Features

  • Survey tool designed for marketers and customer support teams
  • Gather NPS, CES, or CSAT feedback through web pages or email
  • Set up follow-up actions by extracting survey responses
  • Use eNPS to gauge employee loyalty and spot trends that affect customer satisfaction
  • Access all NPS data, trends, and customer feedback in one centralized dashboard
  • Identify at-risk customers and prioritize outreach using predictive analysis

Pros

  • Seamless integration of surveys into current workflows
  • Automated processes to enhance feedback management
  • Predictive analytics for proactive outreach
  • Close the feedback loop by directly addressing customer feedback

Cons

  • Relies heavily on integrations, which limits standalone functionality
  • No built-in platform for sending email surveys directly from the tool

Pricing

  • Starter: $59/month per 3 users
  • Essential: $119/month per 10 users
  • Growth: $239/month per 25 users
  • Business: $359/month per 50 users
  1. Medallia

Via: Medallia

With Medallia, you can manage high-volume NPS surveys and analyze both structured and unstructured data to uncover the key drivers of customer satisfaction and dissatisfaction, all powered by AI insights. 

It’s features like predictive analysis and real-time reporting lets you create detailed customer profiles to understand their needs better. The platform uses a combination of machine learning and human insights to automatically analyze survey responses, promoting collaboration among team members. 

This allows for timely actions to address concerns and enhance overall customer experience, making it one of the best top net promoter score tools, next to ClearlyRated, of course.

Key Features

  • Use AI and ML to forecast customer behavior
  • Quickly gather and analyze user feedback through predictive analytics
  • Create detailed experience profiles for an in-depth understanding of each customer
  • Categorize NPS scores for targeted analysis 
  • Monitor key NPS metrics and customer sentiment in real-time 

Pros

  • Effectively manages high-volume NPS surveys
  • Prioritizes improvement efforts through driver analysis based on impact
  • Offers thorough customer profiling

Cons

  • Integration with existing systems can be time-consuming

Pricing

  • Custom pricing
  1. Reputation

Via: Reputation.com

Reputation is an AI-driven online reputation management and customer experience platform with robust NPS capabilities. It analyzes public and private feedback data to provide predictive insights and strengthen online presence.

The platform features Reputation Score X, consolidating customer interactions across touchpoints for actionable insights. It unifies all feedback under one roof and uses Conversational Surveys via SMS for real-time, engaging feedback collection.

Reputation's comprehensive approach helps companies increase satisfaction, improve brand reputation, and drive growth.

Key Features

  • Consolidate data from reviews, social media, and surveys into a single dashboard
  • Get instant notifications for new reviews and customer feedback
  • Access actionable insights on sentiment, trends, and competitive performance
  • Simplify the process of soliciting and gathering customer reviews
  • Create detailed reports tailored to reputation management metrics

Pros

  • Combines data from various channels for a comprehensive view
  • Provides immediate alerts for new reviews and feedback
  • Streamlines the solicitation and collection of reviews

Cons

  • Some users might find the features and customization options initially as overwhelming

Pricing

  • Custom pricing
  1. GetFeedback

Via: GetFeedback

GetFeedback by Momentive is a versatile NPS survey tool that provides ready-to-use templates for quickly gathering actionable feedback for your business. Focusing on agility and cross-device compatibility, the platform ensures you can receive real-time insights from your customers.

For GetFeedback, NPS is only one aspect of a broader customer experience program. In fact, you can conduct intricate CX research studies across various channels and touchpoints. The platform’s analytics feature allows you to gain insights into your users' experiences and take action based on your findings.

Additionally, GetFeedback includes automated workflows, benchmarking for targeted actions, and omnichannel survey distribution, making it a popular choice among NPS survey tools.

Key Features

  • Easily launch and manage multiple NPS surveys
  • Deliver surveys via SMS and websites
  • Embed surveys in mobile apps using SDKs for iOS and Android
  • Integrate with Salesforce for personalized survey targeting and improved customer engagement

Pros

  • Intuitive interface with helpful automation features
  • Benchmarking capabilities for data-driven insights and industry comparisons
  • AI-powered insights for effective data analysis

Cons

  • Fewer customization options compared to some of the best NPS survey tools. Some users say it lacks the option to edit CCS, HTML, etc.
  • Integration setup is needed to maximize CRM functionalities

Pricing

  • Custom pricing

Get Started with ClearlyRated

Choosing the right NPS survey tool is essential for unlocking valuable customer insights. Each tool mentioned offers unique features that cater to different business needs. Whether your focus is on customization, advanced analytics, or seamless integration, you can find a tool that suits your requirements. 

If you’re looking for robust Net Promoter Score software, ClearlyRated could be just what you need! This platform enables you to create NPS surveys and questions, set up follow-ups, and collect detailed responses. With its capabilities to track various metrics and alert you about detractors, you can proactively manage customer feedback.

Moreover, ClearlyRated's customizable survey designs, automated workflows for different NPS segments, and AI-driven sentiment analysis empower you to transform detractors into promoters, enhancing the overall customer experience.

So why wait? Book a free demo with ClearlyRated and get started today!

FAQs

What does NPS stand for?

NPS stands for Net Promoter Score. It’s a metric that measures customer loyalty and satisfaction by asking how likely customers are to recommend a company's product or service to others.

What is a good NPS score in software?

A good NPS score in the software industry typically falls between 30 and 50. Scores above 50 are considered excellent, while scores above 70 indicate exceptional customer loyalty and satisfaction. However, what's deemed a "good" score can vary based on the industry, so it’s important to benchmark against peers.

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