A Cut Above the Rest: What the 10-year Diamond Designation Says About a Best of Staffing® Firm Published by Eric Gregg - January 6, 2022 We launched the Best of Staffing® program in 2009 with the ambitions of helping staffing and recruiting firms who take great care with client and talent service get credit for that effort, and to stand out from their competitors. The Best of Staffing program took off in a way that we never anticipated, and now, more than ten years after its inception, we have the opportunity to recognize firms that have been leading our industry in client and talent experience, year-over-year, for more than a decade. These firms are truly exceptional in their commitment to the organizations and job seekers they serve, and we are honored to be able to present them with the newest designation in the Best of Staffing award program: the 10-year Diamond Award. 10-Year Diamond Award is the Crowning Achievement for Best of Staffing Firms Within the Best of Staffing program, the Diamond Award designation is reserved for those firms who have earned Best of Staffing for a number of consecutive years. These consecutive wins deserve explicit and special recognition, not only because it is a much greater challenge to earn high satisfaction ratings year-over-year, but because there is a significant degree of investment and time that goes into securing those year-over-year ratings compared to a single, one-off award win. We first introduced the 5-year Diamond Award in 2014 to recognize firms who have won one of the Best of Staffing awards for 5 consecutive years. And now, as some of our 5-year Diamond Award winners round the corner on another 5 years in a row of world-class service ratings, we are thrilled to introduce and celebrate 10-year Diamond Award winners! To achieve the 10-Year Diamond Award, a firm must demonstrate a level of commitment and achievement that stands a world apart from any other. It’s the best of the best, the elite of the elite, who earn this designation. Typically fewer than 2% of all staffing companies in the US and Canada achieve Best of Staffing. And of those who achieve the Best of Staffing award, we expect that fewer than 16% will earn the 10-Year Diamond Award next month. The Significance of the 10-Year Diamond Designation to Staffing Firms Firms that earn Best of Staffing for 10+ consecutive years have not only demonstrated an exceptional commitment to client and talent service, they have ingrained that commitment into their culture and processes. 10-year Diamond Award winners have harnessed the Net Promoter® Score as a living, breathing metric that empowers them to set tangible goals around client and talent experience, take extra measures to address and get ahead of service issues, and to reinforce an ethos of service excellence with their internal staff. For organizations or job seekers looking to work with a staffing or recruiting firm that transcends the industry standard for service, and has done so year-over-year for more than a decade—the Best of Staffing 10-year Diamond Award winners stand a cut above the rest. Top 4 Characteristics that 10-year Diamond Award Winners Share 1. A steadfast commitment from leadership to deliver an exceptional client and talent experience. In the lifespan of a staffing or recruiting firm, 10-years is not an insignificant amount of time. Winners of the 10-year Diamond Award have held fast to their commitments to the client and talent experience, keeping service efforts at the heart of their business efforts even as they weather infrastructural change and evolution. 2. Ongoing investments to ensure that client and talent feedback informs day-to-day operations. NPS as a service rating provides staffing firms with an amazing amount of client and talent feedback to help shine a light on what’s working well, while also diagnosing issues. Insights bolster conversations and relationships with clients and talent, and inform process development to keep the voice of the client at the heart of the firm’s efforts to continuously improve and innovate their offering. 3. A deeply entrenched client- and talent-first culture. Beyond strategic priorities, feedback data, and process development, 10-year Diamond Winners of Best of Staffing have made painstaking efforts to cultivate a culture that sets a standard of client- and talent-first thinking, communication, and problem-solving. These firms understand that the client and talent experience are as much about a feeling as they are about a tangible outcome, and they work with members of their team to set organizational foundations and grow the individual skills to deliver an experience worth talking about. 4. An unwavering determination to provide proof of the experience they deliver. Firms who invest year-over-year with the Best of Staffing program understand something that other firms miss: saying that you deliver an exceptional client or talent experience only goes so far. What hiring managers and job seekers need most are proof points that will help them make a more informed and confident decision about which firm to work with. By taking extra measures to empower hiring managers and job seekers with this proof of service year-over-year, 10-year Diamond Award winners provide a preview of the world-class service experience that individuals can expect from their team. Look for the 10-year Diamond Award Badge When Vetting a Staffing or Recruiting Firm Our first cohort of 10-Year Diamond Award winners will be introduced in February of 2022! Keep an eye out for the 10-year Diamond Award badge, which will help you to identify the firms that have innovated and evolved their service delivery, and that continue to set the standard for service excellence. When it comes to client and talent experience, these firms are a brilliant example of leadership in our industry. Congratulations to all 10-Year Diamond Award winning firms! Thank you for your commitment to transforming service in staffing, and for your continued support of the Best of Staffing program. Interested in becoming one of the Best of Staffing? Learn more here >> Click here to see the full list of 10 Year Diamond winners!