CX Immersion: Lead the Future of Client Experience
Presented by SMPS + ClearlyRated
Date: March 4, 2026 | 9:00 AM – 4:00 PM PT
Location:
Hilton Kansas City Country Club Plaza
770 West 47th Street
Kansas City, MO, 64112
Materials, snacks, and lunch provided
Why CX, Why Now?
It’s not just a buzzword, it’s a growth strategy. Firms that master CX build loyalty, win repeat business, and become the go-to partner in their markets. The challenge? Most firms don’t know how to define CX, measure it, or prove its ROI. That’s where CX Workshop comes in.
This program is built for marketers, business developers, and emerging leaders who want to be seen as strategic drivers of growth inside their firms.
What You’ll Get:
A one-day, hands-on program designed for marketers and business developers ready to lead the CX charge inside their firms. You’ll walk away with:
- A draft CX Charter to align leaders and teams
- A Voice of Client plan to capture actionable insights
- An ROI framework that proves CX’s bottom-line impact
- Tools you can implement the very next day
- A peer network of CX leaders across the A/E/C industry
How It Works
- Pre-Workshop Virtual Session (90 min): Get primed with the fundamentals of CX and tailor the content to your firm.
- In-Person Bootcamp (6 hrs): A mix of workshops, collaboration, and real-world application—30%+ of your day is hands-on.
- Post-Workshop Virtual Debrief (90 min): Keep momentum going with accountability, coaching, and peer support.
Why Attend
Because your clients expect more, and your leaders demand proof. After CX Immersion, you’ll have the language, tools, and confidence to:
✔️ Lead CX conversations with authority
✔️ Show the ROI of experience-driven strategies
✔️ Position yourself as the CX expert inside your firm
We'll also be hosting a networking happy hour after the bootcamp from 4:30 pm - 6 pm at The Gallery restaurant inside the Hilton KC Country Club Plaza. We hope you'll join us!
This isn’t another lecture, it’s an, action-oriented Bootcamp. Expect to benchmark your firm’s CX maturity, map client journeys and identify quick wins, build governance models that embed CX into culture, learn how to turn feedback into loyalty and revenue, and prove ROI with tools your leaders can’t ignore.
Seats are limited. Secure your spot and take the lead in building client-first firms that thrive.
Meet Bootcamp Facilitator:
Ryan, Suydam
CX Architect, Founder of Client Savvy, a ClearlyRated Company
Connect on LinkedIn
Ryan serves as CX Architect at ClearlyRated. He is the founder of Client Savvy, which was acquired by ClearlyRated in 2025. He has coached over 650 organizations and over 30,000 professionals on the skills required to be “client savvy.” His clients are twice as likely to be recommended by their clients, three times as likely to realize above-average financial returns, and consistently attract and retain better employees. Ryan also founded and emcees the annual CX in Professional Services conference, bringing together hundreds of CX leaders across legal, accounting, AEC, and other professional services firms.
