Tuesday, August 26 @ 9am PT | 12pm ET

Client Experience (CX) is no longer a buzzword—it's becoming a core business function reshaping how AEC firms grow, compete, and thrive. For example, firms that measure ROI of CX are 94% more likely to have above-average growth and 113% more likely to have above-average profitability.

Yet industry-wide benchmarks and best practices have been elusive - until now. This exclusive webinar will unveil findings from a landmark research study conducted by Client Savvy, a ClearlyRated company, in partnership with the SMPS Foundation. Drawing from responses across the AEC landscape, this first-of-its-kind research report explores how firms are structuring, funding, and operationalizing CX initiatives—and more importantly, what the most successful firms are doing differently to achieve measurable results.

Join our AEC CX Expert and Head of Growth, Tim Asimos, and Michele Raftery, (SMPS) Foundation President and Principal at 4240 Architecture, as they dive deep into the report and extract the most impactful trends and benchmarks from the research.

What You'll Learn:

• Why CX is becoming a core business function in the AEC industry.
• Key CX indicators and benchmarks from a survey of AEC firms.
• How top firms are planning, executing, and measuring the results of CX initiatives to increase customer satisfaction and drive growth.
• Best practices from across the industry to help guide your firm, no matter where you are in your CX journey.
• Much more!

Can't make it live? No worries - we'll be sending a free copy of the report, the webinar slides, and the recording to everyone who registers.

‍Speakers:

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Michele Raftery
President | SMPS Foundation
Principal | 4240 Architecture
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Tim Asimos
Head of Growth | Client Savvy, a ClearlyRated Company
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