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Client expectations are evolving rapidly, and professional service firms must adapt to stay competitive. Join ClearlyRated Founder and CX Strategist, Eric Gregg, as he unveils the latest  CX trends shaping the future of client experience. Discover how to leverage these insights to drive growth, boost client retention, and position your firm for long-term success.

Key Takeaways:

• The top client experience trends impacting professional service firms
• How to measure and improve client satisfaction
• Strategies for building strong client relationships
• The role of technology in enhancing client experiences
• Actionable steps to implement a world-class client experience program

Presenter

Eric Gregg, Co-Founder & CX Strategist

With two decades of research experience in B2B professional services, Eric Gregg and the team at ClearlyRated have analyzed more than 7.2 million surveys with the goal of determining what drives success for professional services firms.

Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join ClearlyRated co-founders Eric Gregg and Nathan Goff in a must-attend, free webinar designed to help your firm master CX measurement. 

Armed with our latest research data, Eric and Nathan will guide you through the evolution of CX best practices. Learn how to overcome the hurdles that stop many firms from moving forward with CX measurement, and see how a dynamic system of ongoing, real-time visibility into customer health can help your firm grow faster. 

Dive into solutions for major challenges like:

• Securing leadership buy-in: Learn how to demonstrate the value of CX measurement to gain executive support.
• Overcoming decentralized client data: How to get started with client surveying, even if your contact information is scattered across multiple systems.
• Shifting employee perceptions: Educate your team on the positive outcomes of CX surveys, and foster a culture that values feedback.
• Enhancing customer satisfaction and loyalty: Harness the power of real-time CX visibility and accountability to cater to your clients' evolving needs and exceed their expectations.
• Unlocking strategic customer health insights: Go beyond basic metrics to dive deep into comprehensive, actionable insights that inform your CX strategy and drive meaningful improvements.

Presenters

Eric Gregg, Co-Founder
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Nathan Goff, Co-Founder
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B2B service providers have a lot of questions about online reviews: why they matter, how to get them, how to respond to them, and which review sites are the most important for firm growth. 

In this quick-hit 30-minute conversational webinar, ClearlyRated co-founders - CTO Nathan Goff and CEO Eric Gregg - will tackle your burning questions about online reviews. We'll dig into the fundamentals of online reviews, how and who to ask for reviews, how to handle negative reviews, and most importantly, how reviews help firms STAND OUT in search to attract new business.

We will answer the following questions:  

• Which online reviews matter most, and how do we get more?
• Which review sites should your company focus on? Google, Glassdoor, Facebook, Indeed?
• What’s better - a 5.0 or a 4.7-star rating?
• What you need to know about the FTC crackdown on the practice of review gating?
• How to respond and recover from negative online reviews?

Presenters

Eric Gregg, CEO & Founder

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Nathan Goff, CPO & Co-Founder

Nathan is a software industry veteran with years of experience leading software engineering teams in enterprise software development. He manages the product strategy and development at ClearlyRated. He has a passion for growing technology companies through continuous improvement and a focus on client and employee satisfaction.

Insights from a Decade of Client Response Rate Data

Introducing our newest research report: "Client Survey Response Rate Analysis: Key Takeaways and Discoveries," a deep dive into feedback data and response rate trends by our expert analytics team. We've harnessed ClearlyRated's massive dataset of client NPS® survey responses like never before.

What's in it for you?

Invaluable insights that unravel the secrets to boosting response rates and unlocking richer, more meaningful feedback. 

Our mission? To arm organizations with the tools to supercharge their survey strategies and, in turn, revolutionize their customer experience game.

Get your copy today!

Are you ready to grow?

Your firm's online reputation significantly impacts its growth, influencing its ability to attract new clients and even enhance its internal employee staffing efforts by attracting highly skilled professionals.

Looking to ensure your firm has the stellar online reputation it needs for success? This comprehensive playbook provides a step-by-step guide to help you achieve just that.

Here's what you'll discover inside:

• How to effectively manage your brand's online presence by leveraging rating sites.
• How to establish a streamlined process for promptly responding to all reviews.
• How to request online reviews from your clients.  
• Why invest time and effort into enhancing your client experience?

Get your hands on this essential resource today and take control of your firm's online presence!