Case Study | cross country + clearlyrated
Cross Country Boosts CX with ClearlyRated CX Platform
Learn how Cross Country brands have achieved multiple Client Experience (CX) and Talent Experience (TX) milestones while working with ClearlyRated
About Cross Country
Cross Country Healthcare, Inc. (Nasdaq: CCRN) is a market-leading, tech-enabled workforce solutions platform and advisory firm with 36 years of industry experience and insight.
Industry
Staffing & Recruiting
Company size
1,001-5,000 Employees
Business Type
Medium
Website
Case Study | cross country + clearlyrated
Cross Country Boosts CX with ClearlyRated CX Platform
Learn how Cross Country brands have achieved multiple Client Experience (CX) and Talent Experience (TX) milestones while working with ClearlyRated
About Cross Country
Cross Country Healthcare, Inc. (Nasdaq: CCRN) is a market-leading, tech-enabled workforce solutions platform and advisory firm with 36 years of industry experience and insight.
Industry
Staffing & Recruiting
Company size
1,001-5,000 Employees
Business Type
Medium
Website
Results
13
Best of Staffing Talent Satisfaction Awards
Best of Staffing Client Satisfaction Awards
OVERVIEW
More than 13 years ago this healthcare staffing firm replaced its clunky, manual feedback process with a streamlined NPS survey program delivered by ClearlyRated. Not only has it never looked back, but it has expanded the program to a host of sister brands.
Challenge
Cross Country Locums cared about its talent experience (TX) and client experience (CX) but lacked an efficient way to get feedback and track its performance. Prior to engaging ClearlyRated, its teams manually sent individual evaluation forms to talent and clients after every assignment, trying to keep track of results via a spreadsheet. Despite receiving positive feedback on its service, its process for obtaining feedback was both time-consuming and error prone. Plus, it didn’t empower Cross Country to confidently share the results either internally or externally.
Their two main goals:
- Simplify and formalize the process for surveying both talent and clients
- Gain the ability to analyze, use and share reliable results
Solution
ClearlyRated helped Cross Country Locums deploy a formal, multifaceted NPS program targeting both clients and talent. This program includes ClearlyRated’s NPS survey platform, expert guidance and ongoing maintenance. With help from ClearlyRated’s client success team, Cross Country runs monthly surveys for both audiences and takes advantage of robust reporting capabilities.
outcomes
Cross Country Locums has now been working with ClearlyRated for more than 13 years. After seeing the partnership’s success, all Cross Country brands (including Cross Country Medical Staffing Network, Cross Country Allied, Cross Country Healthcare among others) began working with ClearlyRated to survey talent—and all have begun using feedback to improve, often gaining valuable proof of their consistently outstanding service.
Cross Country brands have achieved multiple Client Experience (CX) and Talent Experience (TX) milestones while working with ClearlyRated, earning the following awards:
Cross Country Locums (original partner)
- 13 Best of Staffing Talent Satisfaction Awards
- 10-Year Diamond for Talent Satisfaction
- 10 Best of Staffing Client Satisfaction Awards
- 5-Year Diamond for Client Satisfaction
- 7 Best of Staffing Talent Satisfaction Awards
- 5-Year Diamond for Talent Satisfaction
Cross Country Medical Staffing Network
- 5 Best of Staffing Talent Satisfaction Awards
- 5-Year Diamond for Talent Satisfaction
- Best of Staffing Client Award
- 3 Best of Staffing Talent Satisfaction Awards
- Best of Staffing Talent Satisfaction Award
- 4 Best of Staffing Client Satisfaction Awards
- 4 Best of Staffing Talent Satisfaction Awards
Related resources
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