2025 Staffing Buyer Insights Report (Client Edition)

After a challenging past 2 years in staffing, most in the industry are forecasting renewed growth in 2025. However, savvy firms recognize that growth is predicated on their ability to successfully navigate economic uncertainty, changing demographics and emerging technologies including powerful AI models. 

Join ClearlyRated Founder and CX Strategist, Eric Gregg, in a conversation with Danny Ashraf, CareerBuilder + Monster’s longest tenured staffing industry expert, and Noah Yosif, Chief Economist for the American Staffing Association. Together they will share insights, trends, and predictions for the year ahead, as well as pragmatic advice for how your firm can stay ahead of the competition.

In this insightful webinar, you will:

• The latest economic data and trends likely to impact the industry in 2025
• How top firms are utilizing AI models to maximize the impact of their firm’s client and candidate data
• Keys to maximizing the client and candidate experience to unlock additional growth
• What to expect in 2025 and how to prepare your firm to take advantage of key trends to achieve your growth goals

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Speakers:

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Eric Gregg

Founder & CX Strategist, ClearlyRated

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Danny Ashraf

Director of Sales, CareerBuilder+Monster

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Noah Yosif

Chief Economist & Head of Research,

American Staffing Association

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Many thanks to our sponsors:

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When: Thursday, February 6th @ 11am PT | 2pm ET

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Predicting Needs and Exceeding Expectations

‍Is your staffing firm ready to thrive in 2025 and beyond? With growth hard to find in the staffing industry over the past 2 years, a deep understanding of customer needs has become even more imperative for growth-oriented firms. 

Join ClearlyRated founder, Eric Gregg, and Director of Analytics and Research, Darreon Day, for an exclusive deep dive into the annual ClearlyRated buyer study, featuring insights from over 500 hiring managers and staffing buyers.

In this insightful webinar, you will:

• Uncover the latest trends shaping buyer behavior: Discover how hiring managers are approaching staffing solutions in the year ahead and adapt your strategies to win more business.
• Gain a competitive edge: Learn how to overcome objections related to price and flexibility, and position your firm as the ideal partner.
• Master the art of differentiation: Understand the crucial role specialization plays in the buyer's decision-making process and how to showcase your unique value proposition.
• Navigate emerging challenges: Explore the impact of nontraditional threats like offshoring and automation, and develop effective counter-strategies.‍
• Unlock the secrets to exceeding expectations: Go beyond basic service delivery and create truly remarkable client experiences that drive loyalty and referrals.

Speakers:

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Eric Gregg

Founder & CX Strategist, ClearlyRated

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Darreon Day

Director of Analytics & Research, ClearlyRated

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Many thanks to our sponsors:

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Make sense of the last 2 years of staffing economic headwinds and what it means for growth in 2025 and beyond. In this interactive, fast-paced session, noted industry speaker, Eric Gregg will help make sense of the industry data, and share insights into proven strategies for accelerating growth during uncertain economic times. This session will be a must attend for you and your leadership team as you solidify your 2025 business plan.

Key Takeaways:

• The industry trends most impacting the staffing industry and your firm.
• Key solutions to help your firm grow during uncertain economic times.
• Techniques to differentiate your firm and break through the noise.
• Insight into how buyers decide which staffing firms to utilize and why they buy.

Moderator

Eric Gregg, Co-Founder & CX Strategist

With two decades of research experience in B2B professional services, Eric Gregg and the team at ClearlyRated have analyzed more than 7.2 million surveys with the goal of determining what drives success for professional services firms.

Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

The perception often is the shelf life of company founders comes with an expiration date as it relates to leading and scaling from start-up to a large company. But many founders, across many industries, have bucked this trend. But what are the skills needed to transition from high-growth startup to sustainably growing enterprise? While hiring a new CEO might not be necessary, evolving to a CEO mindset is.

In this session, four staffing industry founders representing four different staffing industry segments share their stories evolving from founders to CEOs of large staffing companies. They’ll describe their experiences and lessons learned successfully leading alongside private equity partners, their mindset in making the decision to do so, and what it took to position their organizations to combined market valuations and multiple exits in excess of $2 billion.

Moderator

Eric Gregg, Co-Founder & CX Strategist

With two decades of research experience in B2B professional services, Eric Gregg and the team at ClearlyRated have analyzed more than 7.2 million surveys with the goal of determining what drives success for professional services firms.

Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

With industry revenue on the decline the past two years in staffing, growth has been challenging for many firms. Join ClearlyRated founder and CX strategist, Eric Gregg for a fast-paced, 30-minute discussion of how Best of Staffing® firms leverage the program to outpace the competition.

More than just a survey, learn how ClearlyRated is helping firms unlock growth through better service, stronger social proof, and improved reputation, with the industry's largest database to benchmark your performance.

What you'll learn:

• The role that CX has in accelerating staffing firm growth
• How the Best of Staffing designation is earned, and how the program impacts growth
• Simple tools for improving retention and increasing expansion
• How to turn client and talent testimonials into new opportunities and new job orders

About our Moderator

Eric Gregg, Founder & CX Strategist

With two decades of research experience in B2B professional services, Eric Gregg and the team at ClearlyRated have analyzed more than 7.2 million surveys with the goal of determining what drives success for professional services firms.

Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Join Eric Gregg, Founder of ClearlyRated and Leslie Vickrey, CEO of ClearEdge for another insightful webinar on the latest trends shaping the staffing industry in 2024.

Macro trends around quitting remain high, and turnover continues to be a challenge for many firms. By leveraging feedback from over 50,000 staffing internal employees and job candidates, we will uncover what employees really want and need to stay engaged and committed to their roles.

We'll explore the latest research and data on turnover and retention within the staffing industry, including:

• Valuable benchmarks and critical data points to drive effective strategies for enhancing engagement and retention
• The leading indicators of churn, and how race and gender impact the likelihood of turnover
• The top priorities, fears, and expectations that drive employee satisfaction and decision making

Presenters

Eric Gregg, Co-Founder
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Leslie Vickrey, Founder & CEO
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Join Eric Gregg, Founder of ClearlyRated and Leslie Vickrey, CEO of ClearEdge for an insightful webinar on the latest trends shaping the staffing industry in 2024.

We’ll delve into the wide range of factors influencing staffing buyers and candidates, including AI advancements, mental health considerations, the impact of remote work, generational dynamics, opportunity gaps, and more. 

What you'll learn:

• Client and candidate concerns about AI and its perceived impact on the level of personalized service they can expect from their staffing firms
• The weight of mental health considerations in the workplace and how it affects candidate choices
• What’s desired vs. reality when it comes to remote work arrangements and schedule flexibility, and the implications for recruitment and retention
• Generational and opportunity gaps and how the staffing industry can enhance inclusivity and foster multi-generational collaboration

Presenters

Eric Gregg, Co-Founder
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Leslie Vickrey, Founder & CEO
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Join ClearlyRated's co-founder, Eric Gregg and Leslie Vickrey, CEO of ClearEdge, for a deep dive into key findings from the new Inside the Staffing Mindset report.

What you'll learn:

• The correlation between customers' satisfaction and their feeling of being "heard."
• The sources that staffing clients and candidates trust most when choosing a staffing firm.
• The important roles that the overall firm reputation and those of recruiters/account managers play in shaping perceptions and influencing decisions of clients and candidates.

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenters

Eric Gregg, Co-Founder
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Leslie Vickrey, Founder & CEO
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Discover 10 Key Trends Shaping the Staffing Industry

Each year ClearlyRated puts its survey capabilities and research experts to work to provide a deeper look at that question and numerous others facing the industry. 

This year, we've partnered with ClearEdge to bring you a comprehensive guide that offers valuable insights into the perspectives and attitudes of staffing clients and job candidates. We unveil the 10 trends that are reshaping the landscape in our new industry report, "Inside the Staffing Mindset." 

Dive in and learn what we are hearing about the state of employment to explore the issues on the minds of candidates and clients, and consider the impacts they are having.

Here's what you'll discover inside:

• What priorities are driving candidate behavior?
• Have economic and AI-driven uncertainty changed what candidates want?
• Is your staffing brand really having an impact on talent engagement?

Enjoy exploring the answers in the report. Get your copy now.

As staffing buyers navigate through a stormy economy, the expectations of their staffing partners are evolving, and so too is customer experience (CX). Growth-minded staffing and recruiting firms will need to adapt the experiences they deliver to key stakeholders—clients, candidates, and employees—in order to build reputation, address churn risk, and attract and retain the people who matter most to their business.

Join us for a quick 30-minute webinar, where Eric Gregg will share our latest proprietary research on the CX trends impacting staffing firms in 2023, and insights on the next wave of change in CX. 

What you'll learn:

• The attributes with the most influence on staffing decision-makers
• The differences in customer expectations and preferences based on generation
• How to create client, candidate, and employee experiences that go beyond satisfaction
• The evolution of CX to always-on experience management

You’ll take away insights into the types of experiences your clients, candidates, and internal employees expect, and learn how your firm can position itself to consistently deliver on the promise of world-class experiences.

Presenter

Eric Gregg, CEO & Founder

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.