ClearlyRated Survey Process
for Staffing Firms


The only Net Promoter® Score survey package designed specifically for staffing firms.

Step 1: Prepare your clients & candidates

When it comes to launching a client or talent satisfaction survey, never underestimate the power of preparation.

Notifying your clients and candidates about a survey ahead of time gives them the chance to prepare, and increases their likelihood of responding to the survey when they receive it.

Additionally, a pre-survey communication gives your firm the opportunity to remind clients and talent just how much their feedback means to you - which could influence survey results in and of itself.

Step 2: Collect feedback

ClearlyRated surveys are typically "in the field" (i.e. open for clients and candidates to respond to) for a period of 2 weeks. During that time, you'll have a lot to keep you - and your team - occupied.

Follow up with at-risk relationships

  • Real-time 'Detractor Alerts' notify you of at-risk clients and candidates as soon as they report their dissatisfaction.
  • 'Issue Tracking' empowers you to follow up on reported issues and track Detractor resolutions.
  • Click here to browse our blog posts on service recovery >>

Celebrate service wins

  • Employee 'Shout Outs' are triggered when Promoters recognize a specific person on your team who went above and beyond for them. 
  • Use real-time Shout Out notifications to recognize service leaders across the firm and fuel excitement for the survey process. 

Give non-responsive contacts a nudge

  • Maximize the number of clients and candidates who respond to your survey to eliminate blind spots and get the most accurate assessment of satisfaction.
  • It can require a personal touch to communicate just how important their feedback is to you and your firm, so plan to reach out personally while the survey is in the field.
More questions about fielding a ClearlyRated survey?

Step 3: Maximize the ROI of your survey

Many staffing firms fail to realize the opportunities to go beyond measurement with NPS.

At ClearlyRated, we believe a well-designed NPS survey program should place your firm’s service levels at the center of your marketing strategy - from retention and account growth to differentiation and improving your online search results.

Close the Loop

  • Make survey results and key findings available to your internal team. 
  • Communicate to your clients and talent about what you learned and what you'll change. 
  • Commit to, and measure progress against, key initiatives that will improve service quality across the firm.

Take action on client feedback

  • One of the biggest mistakes staffing firms make is spending more time designing and analyzing their satisfaction survey than they do taking action on client and talent feedback! 
  • Your clients and candidates took time out of their days to communicate their feedback to you - time to do something with it. 

Take client ratings and testimonials to the field

  • Research shows that buyers and job seekers care about the experience existing clients and candidates have with your firm.
  • Find opportunities to feature NPS and trust-building testimonials across your marketing and sales collateral. 
  • Winners of the annual Best of Staffing award should seek out ways to capitalize on the opportunity to differentiate.

Manage your ClearlyRated profile

  • Client and candidate survey responses will populate your firm's ClearlyRated listing with real-time star ratings and testimonials. 
  • Take advantage of the time after your survey closes to update your listing and manage your page. 
  • Click here to learn more >>
The time to act is now

87% of prospective staffing clients conduct vendor research even after receiving a referral from their personal or professional networks. Of those, nearly 2 out of 5 will look at online ratings for the firm.