ClearlyRated helps B2B firms credibly differentiate themselves based on their service.
The only Net Promoter® Score survey package designed specifically for staffing firms.
When it comes to launching a client or talent satisfaction survey, never underestimate the power of preparation.
Notifying your clients and candidates about a survey ahead of time gives them the chance to prepare, and increases their likelihood of responding to the survey when they receive it.
Additionally, a pre-survey communication gives your firm the opportunity to remind clients and talent just how much their feedback means to you - which could influence survey results in and of itself.
The large majority of staffing firms that work with ClearlyRated opt to survey both their clients and placed talent.
And that makes sense. Talent satisfaction and client satisfaction are inherently intertwined, so surveying both audiences is a straightforward way to maximize the value of your survey program.
We have seen cases where staffing firms elect to survey just one audience or the other. This decision should be based on the goals you've set forth for your firm's survey program and aligned with realistic expectations of ROI.
Our team is happy to talk you through your options for surveying clients, candidates, or both. Feel free to reach out to us to discuss survey strategy at any time.
ClearlyRated recommends that you survey as many clients and/or candidates as possible to gain an accurate idea of your firm's Net Promoter® Score and reputation.
Please note: The price of your survey subscription is based on the number of brands owned by your firm - never on the number of surveys you send. We do this to encourage a holistic inquiry into your clients' and/or candidates' satisfaction.
To be eligible to compete for the Best of Staffing award, you must survey 100% of clients who were billed for services and/or 100% of talent who were placed on assignment, at least once, during a three month (minimum) to twelve month (maximum) consecutive period. The consecutive period must fall within the trailing twelve months from the survey launch date.
Learn more about eligibility requirements for Best of Staffing >>
Key dates for your satisfaction survey will be finalized when you register for your survey program.
If you have a specific survey window in mind, please reach out to the ClearlyRated team and we can help you plan accordingly.
ClearlyRated surveys are typically "in the field" (i.e. open for clients and candidates to respond to) for a period of 2 weeks. During that time, you'll have a lot to keep you - and your team - occupied.
Follow up with at-risk relationships
Celebrate service wins
Give non-responsive contacts a nudge
All ClearlyRated satisfaction surveys are a standard 8-question survey measuring Net Promoter® Score and key drivers of satisfaction.
Clients and candidates are also asked to elaborate on the rating they give your firm, which provides additional context for service resolution and improvement, as well as testimonials from contacts who grant you permission to use their feedback publicly.
Click here to see an example of a ClearlyRated staffing client satisfaction survey.
Anything above a 20% response rate is considered a strong showing by your clients and talent (and will qualify you for the Best of Staffing competition). However, firms that work with ClearlyRated to administer satisfaction surveys see, on average, a 34% response rate - which is excellent.
Many staffing firms fail to realize the opportunities to go beyond measurement with NPS.
At ClearlyRated, we believe a well-designed NPS survey program should place your firm’s service levels at the center of your marketing strategy - from retention and account growth to differentiation and improving your online search results.
Close the Loop
Take action on client feedback
Take client ratings and testimonials to the field
Manage your ClearlyRated profile
87% of prospective staffing clients conduct vendor research even after receiving a referral from their personal or professional networks. Of those, nearly 2 out of 5 will look at online ratings for the firm.