Empowering world-class
CX for law firms

Tap into client and employee feedback to safeguard revenue, celebrate service excellence, increase referral rates, and fuel your law firm’s reputation. All in one Net Promoter® Score (NPS)-powered experience management platform.

Plans + Pricing

Empowering world-class CX for law firms

Tap into client and employee feedback to safeguard revenue, celebrate service excellence, increase referral rates, and fuel your legal firm’s reputation. All in one Net Promoter® Score (NPS)-powered experience management platform.

Book a Demo Plans + Pricing

Trusted by B2B service firms

How NPS can drive growth for your law firm

Gain ongoing actionable insights from clients and employees with ClearlyRated. You’re one step (and survey) away from leaning in, stepping up, and standing out among other law firms.

Understand

Measure client and employee satisfaction

You can’t manage what you don’t measure. Gauge satisfaction from your most important stakeholders with an integrated CX platform built for legal firms.

Client surveys
Employee surveys
Legal industry NPS benchmarks

Activate

Take action with always-on insights

Rely on powerful workflow automation so you can continue offering sound legal advice.

Issue tracking
Shout outs
Detractor alerts
Ongoing consultation

Grow

Magnify key strengths

ClearlyRated backs up your claims to fame and helps you spread the good news with industry awards, testimonials, and more.

Profile on ClearlyRated.com
Third-party validated ratings
Testimonials
Earn ‘Best of Legal’ awards

“The leaders behind our Experience Amplified initiative understood that client service was more than just table stakes. They saw how service could shape our brand, our reputation, and ultimately our ability to continue to grow in a challenging market. That’s when we set out to create service standards that would codify the way we work with clients and the experience we promise them. We were about a year and a half into our Experience Amplified initiative when we realized we needed a way to measure the success of that program.”

Read the Case Study

Other Resources + Insights

The #1 NPS tool for legal

NPS rates the likelihood of clients recommending your accounting firm to a friend or colleague. Based on the score, clients fall into one of three categories:

Promoters (score 9 or 10) are your loyal supporters, actively promoting your firm within their networks.
Passives (score 7 or 8) are satisfied yet unenthusiastic and can be swayed by more competitive options.
Detractors (score 0 to 6) are high-risk relationships, prone to sharing negative feedback about your firm.

Discover your firm’s score — and join the ranks of CX-minded accounting organizations using NPS to measure, track, and benchmark client satisfaction.

Explore NPS

Legal Industry Benchmarks

Once you know your NPS, discover where you land among your peers in our Complete 2023 Legal Industry Benchmarks.

60%

Over 60% of corporate legal clients who experience a service quality issue will consider leaving their firm.

Buyers of legal services rank reputation as the single most influential factor to consider when selecting a firm.

4 out of 5

Nearly 4 out of 5 clients would consider leaving their existing firm if they received a referral from their network.

The proof is in the praise

See all our reviews and testimonials

Best of Legal

Best of Legal® is a highly regarded industry award recognizing the industry’s MVPs. Those awarded have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees.

If your legal firm partners with ClearlyRated for client or employee surveying, you’re in the running for a Best of Legal award in that respective category.

Using the ClearlyRated survey process, appropriate stakeholders of participating firms are sent an online survey, and are asked to rate their satisfaction with their firm based on the Net Promoter® survey methodology.
The survey responses are calculated and validated by third party research firm and competition administrator, ClearlyRated.
Based on industry benchmarks for the given award year, ClearlyRated determines the minimum satisfaction score that legal firms must earn to be awarded Best of Legal for client or employee satisfaction.