Prove you’re the best
IT Services company
with ClearlyRated
The demand is fierce for IT Services firms that specialize in cloud, consulting, cybersecurity and managed services. Clients are craving a top-notch experience, and they’re willing to pay more for better. Tap into customer and employee feedback with our Net Promoter® Score (NPS)-powered platform to differentiate and capture more market share.
Prove you’re the best IT Services company with ClearlyRated
The demand is fierce for IT Services firms that specialize in cloud, consulting, cybersecurity and managed services. Clients are craving a top-notch experience, and they’re willing to pay more for better. Tap into customer and employee feedback with our Net Promoter® Score (NPS)-powered platform to differentiate and capture more market share.
Trusted in the IT Services industry
Unlock your competitive edge
Gain ongoing actionable insights from customers and employees with ClearlyRated. You’re one step (and survey) away from leaning in, stepping up, and standing out among other IT Services firms.
Understand
Measure client and employee satisfaction
You can’t manage what you don’t measure. Gauge satisfaction from your most important stakeholders with an integrated CX platform built for IT service firms.
“We receive very few Detractor responses, but when they do come through we are able to very quickly mobilize and get in front of the client that is experiencing an issue. Identifying these issues enables us to bring in senior leadership to meet with those clients and take the time to get at the root of the problem they are experiencing. It gives us a real opportunity to save those accounts.”
“Before beginning our Net Promoter Score® (NPS) program with ClearlyRated in 2011, we merely guessed at our client experience (CX) which forced us to base strategic business and marketing decisions on assumptions. This was not a good business strategy.”
“The leaders behind our Experience Amplified initiative understood that client service was more than just table stakes. They saw how service could shape our brand, our reputation, and ultimately our ability to continue to grow in a challenging market. That’s when we set out to create service standards that would codify the way we work with clients and the experience we promise them. We were about a year and a half into our Experience Amplified initiative when we realized we needed a way to measure the success of that program.”
Powering NPS for IT Services firms
NPS rates the likelihood of clients recommending your IT Services firm to a friend or colleague. Based on the score, clients fall into one of three categories:
Discover your firm’s score — and join the ranks of CX-minded IT Services firms using NPS to measure, track, and benchmark customer satisfaction.
IT Services industry benchmarks
Discover how your NPS ranks among peers in our Complete IT Services Industry Benchmarks.
What our clients have to say
Best of IT Services
Best of IT Services™ is a highly regarded industry award recognizing the industry’s MVPs. Those awarded have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees.
Register for Best of IT Services Awards
Ready to prove your IT Services firm is leading the pack? We’ve got your back.
Take your CX to a new level
Grow your IT Services firm with a simplified yet powerful integrated experience management platform.
