The CX platform
for Insurance firms
In the insurance business, reputation is everything. In an industry where switching to alternatives is effortless, activating customer feedback is crucial. Tap into customer and employee feedback with our Net Promoter® Score (NPS)-powered platform to boost your insurance firm’s reputation as a trustworthy safety net.
The CX platform for Insurance firms
In the insurance business, reputation is everything. With virtually no barriers to switching with alternatives just a click away, activating customer feedback is crucial. Tap into customer and employee feedback with our Net Promoter® Score (NPS)-powered platform to boost your insurance firm’s reputation as a trustworthy safety net.
Trusted in the insurance industry
Harness feedback power
Gain ongoing actionable insights from customers and employees with ClearlyRated. You’re one step (and survey) away from leaning in, stepping up, and standing out among other insurance firms.
Understand
Measure client and employee satisfaction
You can’t manage what you don’t measure. Gauge satisfaction from your most important stakeholders with an integrated CX platform built for insurance firms.
“We receive very few Detractor responses, but when they do come through we are able to very quickly mobilize and get in front of the client that is experiencing an issue. Identifying these issues enables us to bring in senior leadership to meet with those clients and take the time to get at the root of the problem they are experiencing. It gives us a real opportunity to save those accounts.”
“We knew that our business model was working, that we were delivering strong service, and that our clients appreciated us. We shared some testimonials, but that wasn’t always enough to set us apart when trying to earn new business. We needed an independent, credible source to instantly tell our service story using quantifiable feedback from our clients.”
The #1 NPS tool for insurance
NPS rates the likelihood of clients recommending your insurance firm to a friend or colleague. Based on the score, clients fall into one of three categories:
Discover your firm’s score — and join the ranks of CX-minded insurance organizations using NPS to measure, track, and benchmark customer satisfaction.
Insurance Industry Benchmarks
Once you know your NPS, discover where you land among your peers in our Complete 2023 Insurance Industry Benchmarks.
50%
Over 50% of insurance clients who experience a service quality issue will consider leaving their firm.
#1
Insurance buyers rank service quality as the single most influential factor to consider when selecting a firm.
85%
85% of insurance clients would consider leaving their existing firm if they received a referral from their personal or professional networks.
Our customers love ClearlyRated
Best of Insurance
Best of Insurance® is a highly regarded industry award recognizing the industry’s MVPs. Those awarded have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees.
Register for Best of Insurance Awards
Ready to prove your insurance firm is leading the pack? We’ve got your back.
Ready to stand out?
Get started with CX strategies that set your insurance firm apart from the competition.
