An integrated CX platform for HR services firms

Companies outsource HR functions to work more strategically and improve employee experience — which is why it’s so important to measure and activate feedback from your stakeholders. Our Net Promoter® Score (NPS)-powered experience management platform is designed to help HR providers maintain brand equity and improve CX. 

Book a Demo Plans + Pricing

An integrated CX platform for HR services firms

Companies outsource HR functions to work more strategically and improve employee experience — which is why it’s so important to measure and activate feedback from your stakeholders. Our Net Promoter® Score (NPS)-powered experience management platform is designed to help HR providers maintain brand equity and improve CX. 

Book a Demo Plans + Pricing

Trusted in the HR services industry

NPS for HR services?
You’ve come to the right place.

Gain ongoing actionable insights from clients and employees with ClearlyRated. You’re one step (and survey) away from leaning in, stepping up, and standing out among other HR service providers. 

Understand

Measure client and employee satisfaction

You can’t manage what you don’t measure. Gauge satisfaction from your most important stakeholders with an integrated CX platform built for Human Resources.

  • Client surveys
  • Employee surveys
  • HR services industry NPS benchmarks

Activate

Take action with always-on insights

Rely on powerful workflow automation so you can continue offering outsourced HR services like PEO, ASP, HRO, or RPO.

  • Issue tracking
  • Shout outs
  • Detractor alerts
  • Ongoing consultation

Grow

Magnify key strengths

ClearlyRated backs up your claims to fame and helps you spread the good news with industry awards, testimonials, and more.

  • Profile on ClearlyRated.com
  • Third-party validated ratings
  • Testimonials
  • Earn ‘Best of HR Services’ awards

The #1 NPS tool for HR services

NPS rates the likelihood of clients recommending your HR firm to a friend or colleague. Based on the score, clients fall into one of three categories: 

  • Promoters (score 9 or 10) are your loyal supporters, actively promoting your firm within their networks.
  • Passives (score 7 or 8) are satisfied yet unenthusiastic and can be swayed by more competitive options.
  • Detractors (score 0 to 6) are high-risk relationships, prone to sharing negative feedback about your firm.

Discover your firm’s score — and join the ranks of CX-minded HR organizations using NPS to measure, track, and benchmark customer satisfaction.

Explore NPS
Explore NPS

HR services industry benchmarks

Once you know your NPS, discover where you land among your peers in our HR Services Industry Benchmarks.

62%

Over 62% of clients who experience a service quality issue will consider leaving their HR service provider. 

#1

HR service buyers rank service quality the single most influential factor to consider when selecting a firm.

85%

85% of HR services clients would consider leaving their existing firm if they received a referral from their personal or professional networks.

What people are saying

See all our reviews and testimonials

Best of HR Services

Best of HR Services® is a highly regarded industry award recognizing the industry’s MVPs. Those awarded have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees.

If your firm partners with ClearlyRated for client, employee, or placed talent surveying, you’re in the running for a Best of HR award in that respective category. 

  • Using the ClearlyRated survey process, appropriate stakeholders of participating firms are sent an online survey, and are asked to rate their satisfaction with their firm based on the Net Promoter® survey methodology.
  • The survey responses are calculated and validated by third party research firm and competition administrator, ClearlyRated.
  • Based on industry benchmarks for the given award year, ClearlyRated determines the minimum satisfaction score that staffing firms must earn to be awarded Best of HR Services for client, talent, or employee satisfaction.

Past Best of HR Services winners can be found on ClearlyRated.com.

Register for 2024 Best of HR Services awards

Ready to prove your HR service provider is leading the pack? We’ve got your back. 

Get Started
Get Started

Additional Resources

All Resources + Insights

Additional Resources

Accounting

Four Customer Experience Tips for Accounting Firms

Customer experience (CX) strategist and ClearlyRated co-founder, Eric Gregg recently spoke with two CMOs from top-performing accounting firms. Each has successfully implemented CX initiatives with transformative results. Eric was joined by Sarah Cirelli, CMO at Grassi, and Suzanne Reed, CMO at LBMC. A four-time winner of ClearlyRated’s Best of Accounting Client Satisfaction award, Grassi has…
Read More Four Customer Experience Tips for Accounting Firms
Staffing

5 Strategies for Staffing Firm Growth In An Economic Downturn

As an industry partner since 2007, ClearlyRated has helped more than 300 staffing firms annually navigate growth through various economic conditions—from the downturns of 2008 and 2020 to the rapid expansions of 2021 and 2022. However, the sustained decline of the past 24 months presents an unprecedented challenge. While current conditions make growth challenging, it…
Read More 5 Strategies for Staffing Firm Growth In An Economic Downturn
Legal

Peer Insights: Achieving Law Firm Growth Through CX Best Practices

In today’s competitive legal landscape, the key differentiator isn’t just your firm’s legal prowess—it’s the quality of the client experience (CX) you provide. For law firm partners, CMOs, and business development leaders, the ability to measure and enhance CX is a powerful growth catalyst. Join us for a compelling session featuring a panel of industry…
Read More Peer Insights: Achieving Law Firm Growth Through CX Best Practices
All Resources + Insights

Capitalize on your strongest relationships

The process is simple and the results are exponential.

Book a Demo Plans + Pricing
Book a Demo Plans + Pricing