UNDERSTAND Your stakeholders

Inside the ClearlyRated
Survey Platform

Skip burdening your staff with the task of client and employee feedback. With roots since 2003, we proudly lead the way as the top Net Promoter® Score powered satisfaction survey platform for B2B professional service firms.

UNDERSTAND Your stakeholders

Inside the ClearlyRated Survey Platform

Skip burdening your staff with the task of client and employee feedback. With roots since 2003, we proudly lead the way as the top Net Promoter® Score powered satisfaction survey platform for B2B professional service firms.

Gain actionable client feedback

Once you’ve made the decision to execute a CX program with ClearlyRated, here’s the scoop on what happens next.

Design survey

We’ll bring our decades of experience to carefully build a survey that gets to the heart of client sentiment and service quality, tailored specifically for your industry.

Send survey

We lead you through every step, from organizing your contact lists to pre-survey communication, ensuring you’re set up for success before a survey ever hits an inbox.

Evaluate feedback

Receive your NPS score, compare with the industry, dig into individual responses, reviews, and testimonials, and identify areas that are impacting satisfaction.

Listen to VoC

In a market where 1 in 3 customers would consider taking their business elsewhere after just one negative experience with a brand, it’s critical to listen to the Voice of the Customer.

Measure & increase loyalty

Quantifying loyalty — and benchmarking against the industry — is crucial for organizational success. 

Fuel data-driven action

Customer feedback is one of the most reliable sources of tangible data that can be used in making business decisions. 

Drive revenue

Satisfied customers tend to spend 140% more — so identifying your most fulfilled customers means uncovering opportunities for growth.

Your clients want to share their customer experience…

…but they need you to ask! ClearlyRated’s customer experience management platform helps facilitate strategic touch points throughout a customer’s journey, so you can ensure you’re meeting their expectations, solving their problems, and fulfilling their needs.

Get unfiltered employee feedback

Today’s employees demand an inclusive, healthy, thriving employee experience — and rightfully so! ClearlyRated’s employee surveys kick your employee engagement strategy into high gear. Here’s how:

  • Design survey
    Your firm’s unique culture and industry are prioritized as we help build a survey that will solicit open, honest, and anonymous feedback from your employees to quickly and efficiently measure employee experience.
  • Send survey
    We guide you through the tried and true best practices for communicating this effort to your team, deploying the survey, and incentivizing feedback.
  • Evaluate feedback
    ClearlyRated’s dashboard calculates your Net Promoter® Score and gives insights into your employee’s perceptions of optimism, community, fairness, recognition, advancement, feedback, pride, belonging, meritocracy, and diversity. 

Improve DEI

Identity-based questions and industry benchmarks help you better understand your firm’s workforce diversity.

Address disparities

Satisfaction benchmarks, segmented by identity and demographics, pinpoint disparities in the employee experience.

Boost retention

Employees who feel heard and valued stick around longer, plain and simple. 

Decrease employee turnover

Identifying common concerns among staff help you get ahead of costly employee churn.

Don’t settle for a lackluster employee experience

ClearlyRated helps B2B firms collect actionable employee feedback to better retain staff, while providing critical insights to make their workplaces more inclusive, equitable, and engaging for all professionals.

The power of the Net Promoter® Score

How likely are your employees and clients to recommend your B2B service firm to their network? 

You have questions? We have answers. 

Easy peasy! As soon as you’ve registered to survey with ClearlyRated, we’ll follow up via email with a .csv template showing the fields that are required for your survey contact list.

Once you’ve compiled this information from your internal system into a compatible .csv file, you’ll import your list to your online survey dashboard. Our team provides a second set of eyes to ensure that you’re sending the right survey requests to the right people, every time.

Not all organizations are created equal, therefore no survey should be created equal! Specific survey questions will vary by industry and organization, but all include a Net Promoter® Score question as well specific drivers of client and employee satisfaction.

Net Promoter® Score (NPS® for short) is a simple metric based on a survey question that asks your clients how likely they are to recommend your firm to a friend or colleague on a numeric scale of 0 – 10; ten being extremely likely and zero being not likely at all.

Responses to the Net Promoter Score question are divided into three categories:

  1. Promoters are clients who respond to the NPS question with a 9 or 10. They are highly satisfied with your services, and most likely to be actively promoting your firm to their personal and professional networks.
  2. Passives are clients who respond with a 7 or 8. They may be satisfied, but their response demonstrates an indifference to their experience working with your firm. You should not expect passives to be loyal clients, nor should you expect them to promote your firm to others.
  3. Detractors are clients who respond to the NPS question with a 0 through 6. These are your most at-risk clients, and the most likely to share negative feedback about your firm with their networks.

Your firm’s “score” is calculated by subtracting the % of detractors from the % of promoters in your respondent set.

By way of example, ClearlyRated’s lifetime NPS score is 84%, which is derived from the 86% of promoters across our company survey history minus the 2% detractors across our company survey history.

86% – 2% = 84% NPS.

Ready to prove your staffing firm is leading the pack? We’ve got your back. 

Understand your stakeholders with precision

Finally, a holistic, organized view of customer and employee experience.