Inside the ClearlyRated
Survey Platform
Skip burdening your staff with the task of client and employee feedback. With roots since 2003, we proudly lead the way as the top Net Promoter® Score powered satisfaction survey platform for B2B professional service firms.
Inside the ClearlyRated Survey Platform
Skip burdening your staff with the task of client and employee feedback. With roots since 2003, we proudly lead the way as the top Net Promoter® Score powered satisfaction survey platform for B2B professional service firms.
Gain actionable client feedback
Once you’ve made the decision to execute a CX program with ClearlyRated, here’s the scoop on what happens next.
Design survey
We’ll bring our decades of experience to carefully build a survey that gets to the heart of client sentiment and service quality, tailored specifically for your industry.
Send survey
We lead you through every step, from organizing your contact lists to pre-survey communication, ensuring you’re set up for success before a survey ever hits an inbox.
Evaluate feedback
Receive your NPS score, compare with the industry, dig into individual responses, reviews, and testimonials, and identify areas that are impacting satisfaction.
Listen to VoC
In a market where 1 in 3 customers would consider taking their business elsewhere after just one negative experience with a brand, it’s critical to listen to the Voice of the Customer.
Measure & increase loyalty
Quantifying loyalty — and benchmarking against the industry — is crucial for organizational success.
Fuel data-driven action
Customer feedback is one of the most reliable sources of tangible data that can be used in making business decisions.
Drive revenue
Satisfied customers tend to spend 140% more — so identifying your most fulfilled customers means uncovering opportunities for growth.
Your clients want to share their customer experience…
…but they need you to ask! ClearlyRated’s customer experience management platform helps facilitate strategic touch points throughout a customer’s journey, so you can ensure you’re meeting their expectations, solving their problems, and fulfilling their needs.
Get unfiltered employee feedback
Today’s employees demand an inclusive, healthy, thriving employee experience — and rightfully so! ClearlyRated’s employee surveys kick your employee engagement strategy into high gear. Here’s how:
Improve DEI
Identity-based questions and industry benchmarks help you better understand your firm’s workforce diversity.
Address disparities
Satisfaction benchmarks, segmented by identity and demographics, pinpoint disparities in the employee experience.
Boost retention
Employees who feel heard and valued stick around longer, plain and simple.
Decrease employee turnover
Identifying common concerns among staff help you get ahead of costly employee churn.
Don’t settle for a lackluster employee experience
ClearlyRated helps B2B firms collect actionable employee feedback to better retain staff, while providing critical insights to make their workplaces more inclusive, equitable, and engaging for all professionals.
The power of the Net Promoter® Score
How likely are your employees and clients to recommend your B2B service firm to their network?
You have questions? We have answers.
Ready to prove your staffing firm is leading the pack? We’ve got your back.
Dive into resources
Understand your stakeholders with precision
Finally, a holistic, organized view of customer and employee experience.