Empowering world-class
CX for accounting firms

Ready to gain visibility into your CX at key touch points in the client journey? Manage and improve CX with ClearlyRated’s Net Promoter® Score (NPS)-powered experience management platform.

Plans + Pricing

Empowering world-class CX for accounting firms

Business owners know the importance of finding an accounting firm they can trust. In an industry with clients who like to stick around, customer experience matters. Manage and improve CX with ClearlyRated’s Net Promoter® Score (NPS)-powered experience management platform.

Book a Demo Plans + Pricing

Trusted in the accounting industry

All-in-one CX platform for accounting firms

Gain ongoing actionable insights from clients and employees with ClearlyRated. You’re one step (and survey) away from leaning in, stepping up, and standing out among other accounting firms.

Understand

Measure client, candidate, and employee satisfaction

You can’t manage what you don’t measure. Gauge satisfaction from your most important stakeholders with an integrated CX platform built for accounting firms.

Client surveys
Employee surveys
Accounting industry NPS benchmarks

Activate

Take action with always-on insights

Rely on powerful workflow automation so you can continue clarifying future business direction for your clients.

Issue tracking
Shout outs
Detractor alerts
Ongoing consultation

Grow

Magnify key strengths

ClearlyRated backs up your claims to fame and helps you spread the good news with industry awards, testimonials, and more.

Profile on ClearlyRated.com
Third-party validated ratings
Testimonials
Earn ‘Best of Accounting’ awards

“Before beginning our Net Promoter Score® (NPS) program with ClearlyRated in 2011, we merely guessed at our client experience (CX) which forced us to base strategic business and marketing decisions on assumptions. This was not a good business strategy.”

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Other Resources + Insights

The #1 NPS tool for accounting

NPS rates the likelihood of clients recommending your accounting firm to a friend or colleague. Based on the score, clients fall into one of three categories:

Promoters (score 9 or 10) are your loyal supporters, actively promoting your firm within their networks.
Passives (score 7 or 8) are satisfied yet unenthusiastic and can be swayed by more competitive options.
Detractors (score 0 to 6) are high-risk relationships, prone to sharing negative feedback about your firm.

Discover your firm’s score — and join the ranks of CX-minded accounting organizations using NPS to measure, track, and benchmark client satisfaction.

Explore NPS

Accounting industry benchmarks

Once you know your NPS, discover where you land among your peers in our latest Accounting Industry Benchmarks.

50%

Over 50% of accounting clients who experience a service quality issue will consider leaving their firm.

Accounting buyers rank service quality as the single most influential factor to consider when selecting a firm.

92%

of our accounting firm clients say ClearlyRated helps them differentiate their firm in the market.

Setting your firm apart in a sea of similarity

See all our reviews and testimonials

Best of Accounting

Best of Accounting™ is a highly regarded industry award recognizing the industry’s MVPs. Those awarded have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees.

If your accounting firm partners with ClearlyRated for client or employee surveying, you’re in the running for a Best of Accounting award in that respective category.

Using the ClearlyRated survey process, appropriate stakeholders of participating firms are sent an online survey, and are asked to rate their satisfaction with their firm based on the Net Promoter® survey methodology.
The survey responses are calculated and validated by third party research firm and competition administrator, ClearlyRated.
Based on industry benchmarks for the given award year, ClearlyRated determines the minimum satisfaction score that staffing firms must earn to be awarded Best of Accounting for client or employee satisfaction.