Now that we have a new payroll rep, Rosalee Valley, payroll has been accurate, and she is pleasure to work with Janice Ellis, our HR specialist, has been great to work with also. For what we pay for your services, I feel they both value our business.

My rep. always has time for my questions and immediately answers any issues that may arise, rare though they may be.

Many mistakes and misinformation during onboarding. Very time consuming and stressful

My Rep Claire is excellent and one of the reasons that I continue to use Paychex. In the past Paychex has tried to change my rep but I will not. I want to continue with Claire Nygen

Please limit emails to necessary information, I miss important emails because i ignore them due to the overwhelming amount of spam emails you send

Michele our HR rep and Andrea O our payroll rep are both amazing and very helpful.

My rep Rosa Raspberry is always helpful

we have been a client of paychex for many years. Our family business has grown to include 3rd generation as we look at retirement. The HR program has been great as it gives us the "go to" for how to handle certain HR situations as well as invaluable for any audits we have gone through. Andrea O'toole has been our contact for many years and always comes through, esp. with last minute, year end requests.

Response time for the last 6 months has been not so good.

My Paychex advisor Andrea O’Toole is absolutely wonderful