I previously had a rep Kathy Kirch, she was amazing, now I have a DeMichael and he takes much longer to reply and typically follows up with additional questions. Customer service that had a same day resolution now takes 2-3 days with DeMichael.

The Team at Paychex is by far the best that i have worked with in all the times that I have be doing this work. Your Team answers every question along with guiding me through my questions which makes me know more and makes me happy. Every time that I call there is always a Service Tech to help also they help that same moment which is Incredible. Thank You all for such Good Service.

Always ready to help

Twice, I was charged a non-activity fee when I was active all year long. Associates turn over so rapidly, I've stopped trying to learn their names. And yet, your fees keep increasing.

Staff has been knowledgeable and accessible Web site has been user friendly and easy to navigate Payroll process takes very little time to administer

Our representative, Chandra Sanders, is awesome. We haven't had any issues with working with her. She needs a raise.

I had mixed results with your company..in beginning I had a number of payroll tax reporting issues including "we can not help you with that' on paying taxes that were quarter ending, a number of employee changes in your company and had to involve my bank's contact person to help. so the start up was not good. I had good experience also..the orginal contact person was great...he followed up and communicated very well ...otherwise I would have reported back to my bank and found another provider....I recent had a 401 account set up and Amanda was very good to work with. I do not like the complexity of changing payroll amount as it takes I believe it takes to long to go thru the screens besides I am paying for a simple method to get everyone paid. I think only the future results will change my attitude as the being was bad....we will see how it goes.

Recommend the account manager check in with clients atleast every 6 months which would be twice a year.

excellent

Josephine DeSalvo my customer service representative is wonderful!! She is always helpful and quick to reply to questions. I greatly appreciate her and her service.