Service Insights from ClearlyRated

Here at ClearlyRated, we practice what we preach. Which means that we ask our own clients for feedback on the experience we provide after every survey we launch for them. Not only do we ask the NPS question (I’m thrilled to report that we have a world-class lifetime Net Promoter Score of 85%) – but […]

The research is clear. Online client (and talent) ratings matter greatly to your buyers. Research shows that 86% of customers look to online, third-party reviews as proof that the purchase they are considering will deliver the value they’re seeking1. And buyers of B2B services report that online ratings and reviews are 2x as trustworthy as […]

Your NPS® survey program is only as successful as the amount of effort put behind maximizing on its outcome. Which largely depends on how involved, motivated, and aware your internal team and employees are. Since after all, NPS is a true company-wide effort. Need a refresher with NPS (Net Promoter® Score)? Click here to learn […]

What if I told you that 32% of hiring managers (that’s right, nearly 1 in 3) have switched their primary staffing provider in the past year? That’s what we found in the 2018 Staffing Buyer Study – a joint research project conducted in partnership with our friends at CareerBuilder and ASA. The truth is that […]

As an RPO provider, you already know that your business’ reputation is an integral component of your business strategy. But, what you might not realize is just how much your buyers care about your firm’s service quality during their vetting process. ClearlyRated’s 2018 HR Services Benchmark Study shows that buyers of outsourced HR services like […]

Referrals hold immense power in the heart and mind of the accounting buyer. They are able to sway opinions and, in many cases, convince a client to take their business to a competing service provider. In fact, according to our 2019 Accounting Buyer Benchmark Study, referrals are a prospective client’s top resource when vetting potential […]

According to ClearlyRated’s 2019 Accounting Industry Benchmark Study, most existing accounting clients expect to need more assistance from accounting firms in 2019, with 60% reporting that they expect an increase in accounting needs this year. These numbers indicate an opportunity for accounting firm growth and expansion, but findings from our industry benchmark study also depict […]

Referrals hold immense power in the heart and mind of the corporate legal buyer. They are able to sway opinions and, in many cases, convince a client to take their business to a competing service provider. In fact, according to our 2019 Legal Buyer Benchmark Survey, referrals are a prospective client’s top resource when vetting […]

According to Thomson Reuters, demand for legal services is up nearly 2% since 2017, and our own legal market research shows that most existing corporate clients expect to need more assistance from law firms in 2019, with 47% reporting that they expect an increase in legal needs this year. These numbers indicate an opportunity for […]

Times HAVE changed. While word of mouth is still important, there is a whole new medium where your reputation is being discussed – and it’s online.   I know I personally let the world know if I’ve had a good experience online – like when MailChimp provided me with great customer service AND a free […]