How Perkins & Co Leverages ClearlyRated’s NPS® Survey Program to Measure and Improve the Client Experience Published by Kat Kocurek - March 26, 2020 Perkins is the largest provider of accounting services in Portland, Oregon and the “most admired” accounting firm in Oregon for 12 years running. According to their most recent ClearlyRated survey results, 84% of their clients gave them a 9+ rating out of 10 on the Net Promoter® scale. Click here to learn more about the […]
How Herbein Leverages ClearlyRated to Maximize the ROI of their NPS® Program Published by Kat Kocurek - October 9, 2019 Herbein + Company is a leading CPA firm headquartered in Reading, PA. They have been working with ClearlyRated for more than 3 years – leveraging the Net Promoter® Score to capture feedback and optimize their client experience. Since implementing NPS®, the Herbein team has made great strides to improve operations and enhance their value proposition […]
Vitamin T’s NPS® Story – From Brand Inception to World Class Client Service Published by Kat Kocurek - September 30, 2019 Vitamin T, the talent agency for digital creatives, has been working with ClearlyRated since 2011 to measure the experience of their clients and placed talent. Utilizing the Net Promoter® Score to monitor and improve client service, the Vitamin T team has generated increasing levels of customer value and service quality year-over-year since the brand’s inception. […]
Implementing a Client Feedback System for PEOs | A Q&A with Anne Donovan of Xenium HR Published by Kat Kocurek - September 5, 2019 Anne Donovan, President of Xenium HR, has over 25 years’ experience in HR services – including providing strategic leadership to Xenium as President since 2009. An active member of the HR community, she is also a former board member for the National Association of Professional Employer Organizations (NAPEO) and a respected thought leader throughout the […]
