Aronson LLC Delivers on Commitment to Client Service During COVID-19 with ClearlyRated’s Accounting Firm NPS® Survey Published by Kat Kocurek - December 14, 2020 Even before the coronavirus outbreak swept through the United States in March of 2020, the Aronson LLC team was investing time and resources to map out a client survey initiative. “Aronson has always had a firm commitment to client service, but we have relied on anecdotal feedback gathered by partners to determine how well we […]
How Apex Improves Talent Experience with ClearlyRated’s Integrated Talent Engagement NPS® Survey Program Published by Kat Kocurek - April 16, 2020 Apex Systems is a scientific, technology, and engineering staffing and services firm with a presence in over 70 staffing markets across North America. Since their founding in 1995, they’ve been committed to their relationship-centric approach to their placed talent—including their “three Cs”: client managers, candidates, and consultants. ClearlyRated’s partnership with this award-winning staffing firm began […]
How Perkins & Co Leverages ClearlyRated’s NPS® Survey Program to Measure and Improve the Client Experience Published by Kat Kocurek - March 26, 2020 Perkins is the largest provider of accounting services in Portland, Oregon and has been among the top ten “most admired” accounting firms in Oregon for 12 years. According to their most recent ClearlyRated survey results, 84% of their clients gave them a 9+ rating out of 10 on the Net Promoter® scale. Click here to […]
How Herbein Leverages ClearlyRated to Maximize the ROI of their NPS® Program Published by Kat Kocurek - October 9, 2019 Herbein + Company is a leading CPA firm headquartered in Reading, PA. They have been working with ClearlyRated for more than 3 years – leveraging the Net Promoter® Score to capture feedback and optimize their client experience. Since implementing NPS®, the Herbein team has made great strides to improve operations and enhance their value proposition […]
Vitamin T’s NPS® Story – From Brand Inception to World Class Client Service Published by Kat Kocurek - September 30, 2019 Vitamin T, the talent agency for digital creatives, has been working with ClearlyRated since 2011 to measure the experience of their clients and placed talent. Utilizing the Net Promoter® Score to monitor and improve client service, the Vitamin T team has generated increasing levels of customer value and service quality year-over-year since the brand’s inception. […]
Implementing a Client Feedback System for PEOs | A Q&A with Anne Donovan of Xenium HR Published by Kat Kocurek - September 5, 2019 Anne Donovan, President of Xenium HR, has over 25 years’ experience in HR services – including providing strategic leadership to Xenium as President since 2009. An active member of the HR community, she is also a former board member for the National Association of Professional Employer Organizations (NAPEO) and a respected thought leader throughout the […]
