In today’s data-centric world, it can be tempting to gather data about everything. And while it’s easy to see how client satisfaction data helps us learn more about our clients’ experience with our firms, we hear all the time about just how overwhelming it can be to look at all that aggregated information and figure…
Even before the coronavirus outbreak swept through the United States in March of 2020, the Aronson LLC team was investing time and resources to map out a client survey initiative. “Aronson has always had a firm commitment to client service, but we have relied on anecdotal feedback gathered by partners to determine how well we…
Here at ClearlyRated, we are always looking for ways to make client feedback more accessible. We know that one method to accomplish this is by leveraging technology to make survey data available directly within the systems that your team already relies upon for their day-to-day work. Which is why we are excited to announce that…
If you already work with the team here at ClearlyRated, you hopefully think of us as a trusted partner that helps your organization measure and act upon the experience of your clients (and in staffing, your placed talent). I am incredibly proud to announce that ClearlyRated is launching a new addition to our offerings: a…
Anne Donovan, President of Xenium HR, has over 25 years’ experience in HR services – including providing strategic leadership to Xenium as President since 2009. An active member of the HR community, she is also a former board member for the National Association of Professional Employer Organizations (NAPEO) and a respected thought leader throughout the…
Your NPS® survey program is only as successful as the amount of effort put behind maximizing on its outcome. Which largely depends on how involved, motivated, and aware your internal team and employees are. Since after all, NPS is a true company-wide effort. Need a refresher with NPS (Net Promoter® Score)? Click here to learn…
Partnership to help firms incorporate real-time client feedback into business analytics to inform strategies for growth Portland, Ore. and Newtown Square, Pa. – ClearlyRated a leading provider of client satisfaction surveys and service quality research for professional service providers, and Wilson Allen, a software, strategic consulting, and technical services provider for firms today announced a…
From the way you craft your survey emails to how you follow up on your results, there are several factors that can influence the overall success of your Net Promoter® survey program — and the long-term impact it has on both your organization and your revenue. Click here for a refresher on Net Promoter® Score>> Sourcing…
Net Promoter® Score (NPS®) – an increasingly popular measure of customer satisfaction – originally gained traction in a December 2003 Harvard Business Review article The One Number You Need to Grow, written by former Bain Consultant Fred Reichheld. Since then, NPS has consistently gained in popularity alongside Customer Experience (Cx) as more and more businesses…
What if I told you that 32% of hiring managers (that’s right, nearly 1 in 3) have switched their primary staffing provider in the past year? That’s what we found in the 2018 Staffing Buyer Study – a joint research project conducted in partnership with our friends at CareerBuilder and ASA. The truth is that…
It can be easy to focus a majority of your energy on your Promoters and Detractors. After all, they’re the cohort of your clients who are most likely to spend time talking about you (the good and the ugly), reviewing you, and in the case of a Promoter – referring you. Not sure what we…
Referrals hold immense power in the heart and mind of the accounting buyer. They are able to sway opinions and, in many cases, convince a client to take their business to a competing service provider. In fact, according to our 2019 Accounting Buyer Benchmark Study, referrals are a prospective client’s top resource when vetting potential…
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Bain & Company, and Fred Reichheld.
