For more than 10 years, ClearlyRated has helped staffing and recruiting firms in the U.S. and Canada measure the experience they provide to their clients and placed talent. And I’m very proud to share that we practice what we preach. On a monthly basis, we utilize our own ClearlyRated survey platform to ask our staffing…
Net Promoter® Score (NPS) is a powerful metric for business service firms. It is one of the most effective metrics because it directly asks the customer how likely they are to refer the company to a friend or colleague. NPS surveys help answer the following questions: How satisfied are our clients? Are there issues we…
RPOs – like other B2B service firms – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and…
As B2B service provider, you strive to deliver great service to your clients. And in 2023, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you…
HR service providers – like other B2B service firms – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client…
Law firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client…
All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based…
Insurance brokers – like other business service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client…
IT service providers – like MSPs and VARs – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded (and often unruly) marketplace. What is NPS? Net Promoter® Score (NPS) is…
Accounting firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction…
We launched the Best of Staffing® program in 2009 with the ambitions of helping staffing and recruiting firms who take great care with client and talent service get credit for that effort, and to stand out from their competitors. The Best of Staffing program took off in a way that we never anticipated, and now,…
At ClearlyRated, we try to approach everything from a research perspective—including our own software. We don’t just want to know if something works; we want to know how much it works and why. And thanks to our clients’ generosity, we have lots of insight into how ClearlyRated’s Net Promoter® Score satisfaction survey helps staffing firms…
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Net promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc.
Bain & Company, and Fred Reichheld.
