The original post was updated in October 2023 As a lawyer or legal practice administrator, you strive to deliver great service to your clients. And in 2023, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and…
The original post was updated in October 2023 As an insurance broker or agent, you provide the client service that differentiates a buyer’s experience from a commoditized interaction. You strive to consult, support, and provide expertise to your clients – all while delivering an exceptional service experience. And in 2023, your clients have come to…
The original post was updated in October 2023 As an accounting service provider, you strive to deliver great service to your clients. And in 2023, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how…
The original post was updated in October 2023. As a staffing provider, you strive to deliver great service to your clients and candidates. And in 2023, these stakeholders have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and talent? And…
While the staffing industry grew like gangbusters in 2021 and 2022, this year’s numbers and remaining projections reveal a slowdown with declining overall revenue. During economic lulls like this one, service quality and client satisfaction grow even more essential to maintaining business success. In fact, business leaders across sectors identified customer experience (CX) as a…
Accounting firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. Service quality and client satisfaction grow even more essential to business success during economic lulls and industry challenges. This may partially explain why business leaders across sectors prioritized customer experience…
At ClearlyRated we believe it’s good business for B2B service providers to place the client experience (CX) at the heart of their growth strategy. That’s why we’ve made it our mission since 2003 to help B2B firms get honest feedback about their service. Doing so helps them both to improve their CX and to credibility…
Referrals are the best—right? Not only are they the least expensive way to generate leads but they’re often the highest quality leads. Plus, B2B buyers hold high trust for referrals while looking for new vendors. In fact, 84% of B2B decision makers begin their buying process with a referral. But before you can reap the…
Online reviews are powerful marketing tools. Organizations with effective review programs build powerful credibility and are better at earning trust. In fact, our proprietary research shows that 87% of buyers use online ratings and reviews while deciding whether to work with a B2B service supplier. And reviews get even more powerful when customers see them…
Sometimes an outside perspective can shake things up to expose lurking issues and reveal a sustainable solution. That’s what happened for Integrity Staffing Solutions, now a 5-time Best of Staffing Client Satisfaction winner. Challenge When it came to Integrity Staffing’s client experience (CX), leaders at Integrity didn’t know what they didn’t know. But ignorance isn’t…
At ClearlyRated, we’ve consistently championed the Net Promoter® Score (NPS®) satisfaction survey. We believe in the power and beautiful simplicity of beginning with one question: How likely are you to recommend our company to a friend or colleague? This question gives survey takers real-life context, easily identifies your happy customers and your unhappy customers, and…
This post was previously published in June 2019 and was recently updated. With thousands of companies, large and small, already using Net Promoter® Score (NPS®) surveys to measure customer satisfaction, many more are likely to jump on the bandwagon. And we welcome them! Caring about your customer experience (CX) is positive on all sides —…
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Bain & Company, and Fred Reichheld.
