Join ClearlyRated co-founders Eric Gregg and Nathan Goff in a must-attend, free webinar designed to help your firm master CX measurement. Armed with our latest research data, Eric and Nathan will guide you through the evolution of CX best practices. Learn how to overcome the hurdles that stop many firms from moving forward with CX…
Learn the 5 stages of CX maturity as well as tips to get there and grow your bottom line.
Never before has it been so clear that providing a positive customer experience (CX) will boost your accounting firm’s bottom line. And since we know how much you like numbers, we have the data to prove it.
The original post was updated in October 2023 As a provider of outsourced HR services (like a PEO, ASP, HRO, or RPO) you strive to deliver great service to your business clients. And in 2023, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take…
The original post was updated in October 2023 As an RPO organization, you strive to deliver great service to your clients. And in 2023, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can…
The original post was updated in October 2023 As a lawyer or legal practice administrator, you strive to deliver great service to your clients. And in 2023, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and…
The original post was updated in October 2023 As an insurance broker or agent, you provide the client service that differentiates a buyer’s experience from a commoditized interaction. You strive to consult, support, and provide expertise to your clients – all while delivering an exceptional service experience. And in 2023, your clients have come to…
The original post was updated in October 2023 As an accounting service provider, you strive to deliver great service to your clients. And in 2023, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how…
The original post was updated in October 2023. As a staffing provider, you strive to deliver great service to your clients and candidates. And in 2023, these stakeholders have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and talent? And…
Editor’s Note: This Service Recovery Paradox post was originally published in January 2018 and has been updated for accuracy and comprehensiveness. Here at ClearlyRated we spend a significant amount of time studying, practicing, and discussing the art of service recovery – both internally and with our business clients. After all, identifying service issues is only…
This post was previously published in June 2019 and was recently updated. With thousands of companies, large and small, already using Net Promoter® Score (NPS®) surveys to measure customer satisfaction, many more are likely to jump on the bandwagon. And we welcome them! Caring about your customer experience (CX) is positive on all sides —…
For more than 10 years, ClearlyRated has helped staffing and recruiting firms in the U.S. and Canada measure the experience they provide to their clients and placed talent. And I’m very proud to share that we practice what we preach. On a monthly basis, we utilize our own ClearlyRated survey platform to ask our staffing…
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Bain & Company, and Fred Reichheld.
