Staffing Industry Benchmarks

2020 Staffing Client Satisfaction Benchmarks
Questions / Benchmarks

Scaled Answer Options; 0 to 10 & I Don't Know: 0 = Not at all likely, 10 = Extremely likely 

NPS 28% 
Based on your most recent experience, how likely would you be to recommend [brand] to a friend of colleague?

Percent of clients that answered "Yes". Not including: No and N/A.

Issue Resolution 72%
Have issues you've had been resolved in a timely manner?

 

Requirements 90%
Does [brand] submit multiple qualified candidates that match you requirements?

 

Culture Fit 86%
Does [brand] submit candidates who would be a good culture fit for your team?

 

Timeframe 86%
Does [brand] submit candidates within the expected timeframe?

 

Expectations 91%
Does [brand] set realistic expectations regarding the open positions you have them work on?

 

Average (out of 10)

Quality 7.91
The quality of the employees sent to us by our primary staffing firm have consistently met or exceeded my expectations.

 

Relationship 8.26
I enjoy working with my contacts.

 

Communication 8.17
Current staffing and HR information is available when I need it.

 

Responsive 8.17

Responds quickly to our staffing needs.

*2020 Staffing Buyer Study by ClearlyRated, CareerBuilder, and ASA

2020 Staffing Talent Satisfaction Benchmarks
Questions / Benchmarks
Percent of clients that answered "Yes". Not including: No and N/A.

 

NPS 18%
Based on your most recent experience, how likely would you be to recommend [brand] to a friend of colleague?

 

Issue Resolution 72%
Have issues you've had been resolved in a timely manner?

 

Responsiveness 75%
Have all your calls and emails received a response from [brand] within 24 hours?

 

Position Description 86%
Was your current or most recent position accurately described to you prior to starting?

 

Treatment 79%
Were you treated well by the organization with which you were placed on your current or most recent assignment?

 

Communication 90%
They set expectations about how best to communicate with them throughout the process.

 

Familiarize
They worked to get to know me as a person. 72%
They helped me prepare me for the interview. 73%
They acknowledged they received my materials (application, resume, etc). 85%

 

Performance Feedback 71%
I was given feedback and coaching throughout the assignment.

 

24 Hour Response 75%
Any emails or phone calls were returned within 24 hours.

 

Contract Prior To End of Assignment 77%
Someone contacted me prior to the end of my assignment about the upcoming transition.

*2020 Job Candidate Sentiment Study by ClearlyRated and ASA

2020 Staffing Internal Employee Satisfaction Benchmarks
Questions / Benchmarks
Scaled Answer Options; 0 to 10 & I Don't Know: 0 = Not at all likely, 10 = Extremely likely 

NPS 56%
If asked, how likely would you be to recommend [brand] as a good place to work to a friend or family member?

Scaled Answer Options; 0 to 10 & I Don't Know: 0 = Strongly Disagree, 10 = Strongly Agree

Optimism 6.9
I am optimistic about what the next year has in store for me working at [brand].

 

Community 8.6
I enjoy working with my colleagues at [brand]. 

 

Fairness 6.8
My compensation package (salary, bonuses, and benefits) is fair compared to people who do similar work at other companies. 

 

Recognition 7.6
I receive recognition when I do my job well. 

 

Advancement 5.8
There are opportunities for advancement for me within my firm

Feedback 7.2
I receive feedback in a timely manner from my immediate manager on my performance. 

 

Pride 8.2
I am proud to work for [brand].  

*2020 State of the Staffing Professional Study by ClearlyRated, CareerBuilder, and ASA