ClearlyRated helps B2B firms credibly differentiate themselves based on their service.
NPS 46% Based on your most recent experience, how likely would you be to recommend [brand] to a friend of colleague?
Percent of clients that answered "Always". Not including: Sometimes, Never and N/A*
Responsiveness 69% My phone calls and emails are __________ returned within 24 hours.
Quality 62% [Brand] ___________ delivers high quality, error-free work.
Value 62% The firm's services are ___________ a good value, given the cost.
Needs 67% [Brand] ___________ has a thorough understanding of my needs.
Proactive 66% [Brand] is ___________ proactive in their approach to helping me.
Timeframe 66% The [brand] ___________ delivers within the timeframe they say they will.
*2023 Industry Benchmark Study by ClearlyRated