ClearlyRated helps B2B firms credibly differentiate themselves based on their service.
Letting your internal staff know you have partnered with ClearlyRated to send a satisfaction survey will help them know what to expect and give them time to plan effective follow-up. Use the following tips to help you compose your own communication.
I’m excited to announce that [brand] has partnered with satisfaction research firm ClearlyRated to take a pulse of our relationships with clients to find out how we are doing. [In two weeks/Next week/Over the next few days], we will email the clients that we have done business with over the past quarter to ask them to participate in a short survey to collect their feedback.
The email will be signed by [insert name/title], and they will receive an email notification any time their clients give a satisfaction score of 6 or lower out of 10. [state your expectations for followup on email notifications here].
Thanks in advance for your understanding. I look forward to reading our client feedback and strengthening our business.