External Pre-Survey Communication


Prior to your survey launching, use this email template to send to your survey recipients to let them know a survey is coming their way.

Recommended Timing: Send as early as a week before launch up until a day or two before the survey launches.
Who sends this message? This communication should be sent by you not ClearlyRated, via whatever marketing communication tool/portal you use when sending email blasts to.

Hi [First Name],

I’m excited to announce that [brand] has partnered with a satisfaction research firm, ClearlyRated, to see how we are doing. Over the next few days, you will receive an email from [Brand] that includes a link to a short survey that will only take you a few minutes to complete. The email address that the message will come from is [email protected]. I hope you'll take this opportunity to share your input. Your feedback is crucial to helping us make decisions to improve the value of our services to you.


Thanks in advance for participating. I look forward to reading your thoughts and continuing to strengthen our partnership with you.



[Email Signature Name]

[Email Signature Title]