ClearlyRated helps B2B firms credibly differentiate themselves based on their service.
When you send a survey you’re asking your employees for their feedback and engaging in a two-way conversation. It's important for you to follow up with all your employees whether they responded or did not respond. Failing to continue the conversation invites disappointment and may have a negative impact on your employee satisfaction.
Hi [First Name],
Thank you for your candid feedback on our employee survey. We sincerely appreciate your time and will use the feedback that we received to make improvements to our company. If you did not have an opportunity to complete our recent satisfaction survey, we hope to hear back from you the next time around.
We heard from [number of people who responded] on our first survey and were pleased to learn that more than [XX]% of you rated us a 9 or 10 out of 10! From your comments, we learned that: [list one or two positive points that you would like to reinforce most here].
However, we also heard that we can improve in these areas: one or two areas here plus a brief description of what plans you have implemented to resolve issues listed or improve upon negative comments. Something measurable is best – so that your employees can actually read and recognize the improvement as it is happening/equate it to their feedback, etc.
We are committed to providing an exceptional experience for our employees, and will ask you for your feedback [twice a year is recommended]. Your satisfaction working at [brand] is very important to us and we look forward to hearing from you in the future.
[Email Signature Name]
[Email Signature Title]