ClearlyRated helps B2B firms credibly differentiate themselves based on their service.
The security and privacy of data shared with ClearlyRated is of utmost importance to us. We have taken the following steps to ensure that the privacy and security of all data shared with ClearlyRated is maintained:
Any further questions relating to privacy and confidentiality of personal information can be directed to Nathan Goff the Chief Technology Officer at ClearlyRated. He can be contacted at [email protected].
First and foremost as an organization we have always taken very seriously the protection of the data our clients entrust us with. From the beginning of ClearlyRated we have had in place security measures and policies that address the protection of all of the data our clients share with us. It is core to our DNA to balance the needs of our clients and the customers they serve, which we believe that balance is in the best interest of both parties. This doesn’t stop when it comes to the privacy and protection of our clients customer data.
All of our servers are located within the US so all data processing is happening here. To address the transfer of EU data to US servers we became certified under the EU-US Safe Harbor framework in 2010 and to show compliance with GDPR we have certified into the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield frameworks.
In the context of a satisfaction survey our clients have a legitimate interest in gathering feedback from their clients or employees to assess how that relationship is going. Therefore, we believe all satisfaction survey related data falls under the ‘legitimate interest’ category of the GDPR and we are a 'Service Provider' within the CCPA framework. It therefore does not require any additional consent to collect feedback with our tools so long as no questions are added to the survey that could be used primarily for sales and marketing purposes.
Here is what we have done to be in compliance with both GDPR and CCPA:
At ClearlyRated, we take information security very seriously. This sheet provides technical details for ClearlyRated’s survey system.