Client Survey Questions

 

Below is a list of questions that we send to survey your clients.

 

1. Based on your most recent experience, how likely are you to recommend [Brand] to a friend or colleague?

(Scaled 0 – 10 answer option)

2. My phone calls and emails are _____ returned within 24 hours.

  • Always
  • Sometimes
  • Never
  • N/A

3. [Brand] _____ delivers high quality, error-free work.

  • Always
  • Sometimes
  • Never
  • N/A

4. The Firm’s services are _____ a good value, given the cost.

  • Always
  • Sometimes
  • Never
  • N/A

5. [Brand]_____ has a thorough understanding of my needs.

  • Always
  • Sometimes
  • Never
  • N/A

6. [Brand] is _____ proactive in their approach to helping me.

  • Always
  • Sometimes
  • Never
  • N/A

7. What is the primary reason behind the ratings you provided?

(Open-ended)

8. What is the one thing we could be doing differently to increase the value you receive from us?

(Open-ended)