ClearlyRated helps B2B firms credibly differentiate themselves based on their service.
Surveying your clients with ClearlyRated grants your firm eligibility to win the annual Best of Staffing® award for client service excellence. If your firm is participating in the Best of Staffing Client Satisfaction program, your firm must pass the eligibility standards before they can move forward to earn the award.
Preparing Your Contact List
To be eligible for the award, each participating agency must provide ClearlyRated a list of 100% of their clients who were billed for services at least once during a three month (minimum) to twelve month (maximum) consecutive period. The consecutive period must fall within the trailing twelve months from the survey launch date.
Example 1: You request a list from your accounts receivable department of clients who were billed in June, July and August. These are three consecutive months, so your list meets the requirement.
Response Rate Requirements
Participating staffing firms must receive at least a 20% response rate AND at least 15 responses, or a minimum of 250 responses.
Example 1: You provide a list of 35 clients. 17 of those clients complete the survey, that’s a 49% response rate. You meet the award eligibility requirement of at least a 20% response rate and at least 15 total response.
Example 2: A firm provides a list of 172 clients. 31 of those clients complete the survey, that’s an 18% response rate. This firm does NOT meet the response rate requirements of at least a 20% response rate, despite having received 15+ responses.
Example 3: You provide a list of 1500 clients. 280 clients complete the survey, that’s a 19% response rate. This firm meets the award eligibility requirements because they have at least 250 responses despite not having a 20% response rate.
NPS Requirement is 50% or Higher*
In order to qualify for the Best of Staffing award for Client Satisfaction your firm needs to obtain a 50% NPS or higher. However, the Best of Staffing award is a two-part qualification process. To qualify, your firm must meet a 20% (see exceptions above) response rate and at least 15 responses or more and an NPS score of 50% or higher.
Please review our Rules and Guidelines if you are participating in Best of Staffing.
*50% is the current minimum but is subject to change.
