ClearlyRated helps B2B firms credibly differentiate themselves based on their service.
Asking for referrals can feel very intimidating, but clients want to help their accounting firm, too. ClearlyRated’s study found that 70 percent of accounting firm clients have given a referral in the past six months, yet many firms aren’t doing enough to identify and ask their most loyal clients to help them tell their story. Finding the right words and the right time is the hardest part. Here are our best practices to follow when asking for referrals from clients.
Ask for a referral after a satisfaction survey has identified your most delighted clients.
How to Ask
“Is there anyone else in your industry or network you think we should be working with?”
There is no perfect ask
You don’t want the ask to feel awkward, so choose the approach that makes you feel the most comfortable. It’s most important that you are genuine with your method. Also, your method may vary for different clients depending on their preferred method of communication. Whatever you feel most comfortable doing is going to be the best method for you.
To: Client's Name
From: Your Name
Subject: Thank you for your survey feedback
Hi Client's Name,
Thank you for participating in our satisfaction survey last week!
Your feedback is very helpful and I appreciate you taking the time. I'm trilled to hear you are so happy working together. Let me know if there is anyone else in your industry or your network that you think we should be working with. I always like to keep my new clients close to home.
Have a great day!
You: Hi [Client's Name] - I wanted to call and thank you for participating in our satisfaction survey last week. I really appreciate your feedback!
You: You're a pleasure to work with as well. I'd love to work with more people like you. Do you know anyone in your industry or network that you think I should be working with?
Client: No problem! It's been a real pleasure working with you!