2019 NPS® Benchmarks for IT Service Providers Published by Kat Kocurek - January 8, 2019 IT service providers – like MSPs and VARs – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded (and often unruly) marketplace. What is NPS? Net Promoter® Score (NPS) is […]
NPS® 101 for IT Service Providers Published by Eric Gregg - January 8, 2019 As an IT service provider, you strive to deliver great service to your clients. And in 2019, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the […]
NPS® 101 for Accounting Firms Published by Eric Gregg - January 8, 2019 As an accounting service provider, you strive to deliver great service to your clients. And in 2019, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]
2019 NPS® Benchmarks for HR Service Providers Published by Kat Kocurek - January 8, 2019 HR service providers – like other B2B service firms – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]
NPS® 101 for HR Service Providers Published by Eric Gregg - January 8, 2019 As a provider of outsourced HR services (like a PEO, ASP, HRO, or RPO) you strive to deliver great service to your business clients. And in 2019, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients […]
2019 Legal Industry NPS® Benchmarks Published by Kat Kocurek - January 8, 2019 Law firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]
NPS® 101 for Law Firms Published by Eric Gregg - January 8, 2019 As a lawyer or legal practice administrator, you strive to deliver great service to your clients. And in 2019, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality […]
2019 Insurance Provider NPS® Benchmarks Published by Kat Kocurek - January 8, 2019 Insurance brokers – like other business service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]
NPS® 101 for Insurance Providers Published by Eric Gregg - January 8, 2019 As an insurance broker or agent, you provide the client service that differentiates a buyer’s experience from a commoditized interaction. You strive to consult, support, and provide expertise to your clients – all while delivering an exceptional service experience. And in 2019, your clients have come to expect nothing short of an excellent experience with […]
GUEST POST: The Power of Personalization: 3 ways to stand out to job seekers Published by Erica Pepe - December 21, 2018 With unemployment at a record low, today’s job candidates have options. Despite your best recruiting efforts, getting a candidate in the door doesn’t guarantee they’ll accept an offer. And more often than not, your client’s ideal candidate is also the top choice at another company. So in this race for top talent, how can staffing […]
