Service Insights from ClearlyRated

The team at ClearlyRated is thrilled to announce that we’ve made the Inc. 5000 list of fastest-growing private companies. We were honored to be one of the 60 fastest growing Oregon companies on the list and within the top 500 software companies across the United States. “This is a real testament to our team and […]

As an RPO provider, you already know the client experience you provide is crucial to both retention rates as well as new business earnings. However, as an industry, RPO providers receive a Net Promoter® Score — a good barometer for satisfaction in the industry — of only 16%. A score that is well below the […]

Herbein + Company is a leading CPA firm headquartered in Reading, PA. They have been working with ClearlyRated for more than 3 years – leveraging the Net Promoter® Score to capture feedback and optimize their client experience. Since implementing NPS®, the Herbein team has made great strides to improve operations and enhance their value proposition […]

Vitamin T, the talent agency for digital creatives, has been working with ClearlyRated since 2011 to measure the experience of their clients and placed talent. Utilizing the Net Promoter® Score to monitor and improve client service, the Vitamin T team has generated increasing levels of customer value and service quality year-over-year since the brand’s inception. […]

Anne Donovan, President of Xenium HR, has over 25 years’ experience in HR services – including providing strategic leadership to Xenium as President since 2009. An active member of the HR community, she is also a former board member for the National Association of Professional Employer Organizations (NAPEO) and a respected thought leader throughout the […]

At ClearlyRated, we obsess over client and candidate feedback. And we stand by the belief that the most successful survey programs are those that make their results visible across the entire organization. That’s why we’re thrilled to announce our first integration with Bullhorn – a leading applicant tracking system and CRM in the staffing and […]

Your NPS® survey program is only as successful as the amount of effort put behind maximizing on its outcome. Which largely depends on how involved, motivated, and aware your internal team and employees are. Since after all, NPS is a true company-wide effort. Need a refresher with NPS (Net Promoter® Score)? Click here to learn […]

Partnership to help firms incorporate real-time client feedback into business analytics to inform strategies for growth Portland, Ore. and Newtown Square, Pa.  – ClearlyRated a leading provider of client satisfaction surveys and service quality research for professional service providers, and Wilson Allen, a software, strategic consulting, and technical services provider for firms today announced a […]

Thousands of businesses have implemented a Net Promoter® Score (NPS®), or similar survey program to gauge client satisfaction at their firm — but that doesn’t mean they’ve all executed on it right. Whether they failed to identify a point person to take ownership over the program or they simply failed to set expectations across their […]

From the way you craft your survey emails to how you follow up on your results, there are several factors that can influence the overall success of your Net Promoter® survey program — and the long-term impact it has on both your organization and your revenue. Click here for a refresher on Net Promoter® Score>> Sourcing […]