Service Insights from ClearlyRated

Lewis Roca is a US law firm headquartered in Phoenix, AZ – with offices in Arizona, California, Colorado, Nevada, and New Mexico. The Lewis Roca team has been working with ClearlyRated since 2018, leveraging the Net Promoter Score® survey methodology to support and enhance their “Experience Amplified” client service model. Since implementing NPS®, the Lewis […]

We are excited to be launching support for SMS (texting) of our survey invitations. This new feature requires us to make some changes to the ClearlyRated dashboard reports. With that, an additional data field called ‘contact_sms’ will be included in the existing reports that are available to be exported from our software. This change may impact you […]

Companies of every shape and size know that it hurts to lose an employee. In the staffing industry, it can be even more painful, especially when you consider that account managers and recruiters are the face of your business and in most cases are the primary relationship holders with prized clients and highly sought-xafter talent. […]

Millennials make up 45% of the American workforce today; and that number is projected to reach 60% within the next 10 years. It’s no surprise, then, that staffing and recruiting leaders are increasingly working with millennial clients and talent. But it’s also important to note that members of the millennial generation make up 56% of […]

The research is clear. Online client (and talent) ratings matter greatly to your buyers. Research shows that 86% of customers look to online, third-party reviews as proof that the purchase they are considering will deliver the value they’re seeking1. And buyers of B2B services report that online ratings and reviews are 2x as trustworthy as […]

It probably wouldn’t surprise you to learn that 86% of customers look to online, third-party reviews as proof that the purchase they are considering will deliver the value they’re seeking1. And if you think back to your most recent purchases, you might find that you used this methodology too. You probably have your own experience […]

The ClearlyRated team is thrilled to announce that we have been awarded a Top Workplaces 2019 honor by The Oregonian! We are incredibly proud to be one of only 99 companies that made this year’s list of Top Workplaces in Oregon and Southwest Washington – a designation based exclusively on feedback that our employees provided […]

The team at ClearlyRated is thrilled to announce that we’ve made the Inc. 5000 list of fastest-growing private companies. We were honored to be one of the 60 fastest growing Oregon companies on the list and within the top 500 software companies across the United States. “This is a real testament to our team and […]

As an RPO provider, you already know the client experience you provide is crucial to both retention rates as well as new business earnings. However, as an industry, RPO providers receive a Net Promoter® Score — a good barometer for satisfaction in the industry — of only 16%. A score that is well below the […]

Herbein + Company is a leading CPA firm headquartered in Reading, PA. They have been working with ClearlyRated for more than 3 years – leveraging the Net Promoter® Score to capture feedback and optimize their client experience. Since implementing NPS®, the Herbein team has made great strides to improve operations and enhance their value proposition […]