Service Insights from ClearlyRated

Most staffing leaders I talk to these days would agree that the industry is undergoing a momentous shift in how we do business. It’s a change driven by talent shortages, technology and automation, and generational flux. But at the heart of the industry, no matter how much it evolves, we’re still all about people. Nowhere […]

As a staffing provider, you strive to deliver great service to your clients and candidates. And in 2019, these stakeholders have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and talent? And how can you leverage the quality of the […]

Portland, OR – February 15, 2018 – ClearlyRated, a leading provider of client satisfaction surveys and service quality research for accounting firms, announced the winners of the 2018 Best of Accounting™ Award today on ClearlyRated.com.   The Best of Accounting™ award recognizes accounting industry leaders in client satisfaction and service quality based exclusively on ratings […]

As a staffing and recruiting firm, you take pride in delivering amazing service and lasting results to your clients. And, given the level of competition in the industry, it makes sense to differentiate on (and build your company around) this promise.   But what if I told you that the reputation of the industry as a whole is working […]

Last week, Kat Kocurek (our VP of Marketing) hosted a webinar on the topic of “Service Quality as a Strategy for Growth: How Accounting Firms Win in 2018.”    Kat shared a first look at findings from ClearlyRated’s annual Accounting Industry Benchmark Study – which surveyed 681 prospects and clients of accounting firms. Key findings shed […]

Here at ClearlyRated we spend a significant amount of time studying, practicing, and discussing the art of service recovery – both internally and with our business clients. After all, identifying service issues is only half the battle when it comes to maximizing the value of your client satisfaction survey program. The fact is, what you do […]

As a B2B service provider, you work hard to provide great service to your clients.    But what happens when you make a mistake? When that one task slips through the cracks? That one email your client is waiting on is late? Or worse – what happens if your client experiences an issue that you don’t even […]

Some of you have asked why ClearlyRated spends so much time talking about (and sometimes giving away) Fitbits.    That’s a reasonable question – best answered with a short anecdote pulled from the Gregg family archives. Ready for a quick trip down memory lane? I can promise self-deprecating humor and halloween photos. Here we go… […]

Employment agencies continue to grow in popularity, but there are still many misconceptions about how they work. Leveraging more than a million survey responses over the last decade, we’ve identified and dispelled the 5 most common myths about working with an employment agency. Myth 1: I will be charged money to work with an employment […]

When charged with the task of hiring a staffing agency in today’s ever-changing business environment, many companies find it’s no longer a question of whether or not to implement a flexible workforce strategy, but rather which staffing agency or agencies are best to partner with when building and executing that strategy. Leveraging more than a […]