Service Insights from ClearlyRated

Yelp, Google+, TripAdvisor – if I asked you to tell me about your company’s “online reputation” strategy, these are likely the websites that would come to mind.   These online rating platforms were born of (and have helped usher in) a new era of digital buyer behavior; one that capitalizes on the innate human desire […]

Don’t leave your clients hanging… A common concern we hear from service providers that conduct regular client satisfaction surveys is what to do after surveying their clients. There is plenty of work to be done while surveys are in the field: reaching out to detractors and moving through issue resolution; celebrating service wins and recognizing internal […]

As the Director of Client Services for ClearlyRated, I work closely with hundreds of staffing firms who leverage client and talent satisfaction surveys to improve the experience of what it’s like working with their business. Most staffing firm clients easily recognize the importance of client-based feedback, yet fail to realize that keeping an ongoing pulse […]

I work with staffing firms to administer client and candidate satisfaction surveys. As staffing firms are starting to place more of an emphasis on the candidate experience at their firms, we’re seeing a trend towards more frequent surveying that correlates with key touch-points throughout a given employment journey. But with a more frequent survey cadence […]

Statistics tell us that it costs up to five times more to acquire a new customer than to retain an old one. But in many cases, staffing agencies fail to properly manage and collect payments on overdue accounts – which, in turn, may result in decreased sales and poor customer retention at your firm. As […]

As B2B service provider, you strive to deliver great service to your clients. And in 2018, your clients have come to expect nothing short of an excellent experience with your company.   But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]

You aren’t growing even close to the rate that the staffing industry is averaging. You are not hitting your profit targets. Your recruiters want more resources, but your budget doesn’t support it. You want to hire the best people in the industry. However, you can’t afford them right now. “There is no silver bullet.”   […]

Last week, Eric Gregg (CEO and Founder of ClearlyRated) hosted a panel webinar that featured three winners of the 2018 Best of Staffing® award for talent satisfaction.   Andrea Pion (Vice President of National Client Programs for The DAVIS Companies), Ashley Brickman (Engagement Manager for IDR) and Jenifer Lambert (Vice President of Sales & Marketing at TERRA Staffing Group) are […]

Last week, Eric Gregg (CEO and Founder of ClearlyRated) hosted a panel webinar that featured three winners of the 2018 Best of Staffing® award for client satisfaction.   Susie Hall (President at Vitamin T), Tammi Heaton (COO at PrideStaff), and Jeff Miller (Managing Director at EdgeLink) are leaders of organizations with a proven track record of consistent, remarkable client service […]

Last week, Eric Gregg (Founder and CEO of ClearlyRated) and Adelaide Ness (Executive Vice President of The Rainmaker Companies) hosted a webinar titled: “From Service Management to Service Excellence: Unlocking your Firm’s Growth Potential.”   Eric and Adelaide took turns peeling back the layers of a winning client service strategy for accounting firms – from internal […]