3 Service Quality Takeaways for Accounting Firms in 2018 Published by Courtney Anderson - January 17, 2018 Last week, Kat Kocurek (our VP of Marketing) hosted a webinar on the topic of “Service Quality as a Strategy for Growth: How Accounting Firms Win in 2018.” Kat shared a first look at findings from ClearlyRated’s annual Accounting Industry Benchmark Study – which surveyed 681 prospects and clients of accounting firms. Key findings shed […]
What is the Service Recovery Paradox? An overview for B2B service providers Published by Kat Kocurek - January 8, 2018 Here at ClearlyRated we spend a significant amount of time studying, practicing, and discussing the art of service recovery – both internally and with our business clients. After all, identifying service issues is only half the battle when it comes to maximizing the value of your client satisfaction survey program. The fact is, what you […]
10-Step Framework for Recovering from Service Failures Published by Kat Kocurek - January 8, 2018 As a B2B service provider, you work hard to provide great service to your clients. But what happens when you make a mistake? When that one task slips through the cracks? That one email your client is waiting on is late? Or worse – what happens if your client experiences an issue that you don’t even […]
Fitbits and Client Satisfaction – a cautionary tale Published by Eric Gregg - November 1, 2017 Some of you have asked why ClearlyRated spends so much time talking about (and sometimes giving away) Fitbits. That’s a reasonable question – best answered with a short anecdote pulled from the Gregg family archives. Ready for a quick trip down memory lane? I can promise self-deprecating humor and halloween photos. Here we go… […]
Dispelling the Top 5 Employment Agency Myths Published by Eric Gregg - January 15, 2017 Employment agencies continue to grow in popularity, but there are still many misconceptions about how they work. Leveraging more than a million survey responses over the last decade, we’ve identified and dispelled the 5 most common myths about working with an employment agency. Myth 1: I will be charged money to work with an employment […]
7 Questions to Ask Before Hiring a Staffing Agency Published by Eric Gregg - January 15, 2017 When charged with the task of hiring a staffing agency in today’s ever-changing business environment, many companies find it’s no longer a question of whether or not to implement a flexible workforce strategy, but rather which staffing agency or agencies are best to partner with when building and executing that strategy. Leveraging more than […]
Job Seekers – What is an Employment Agency? Published by Eric Gregg - January 15, 2016 Employment agencies work on behalf of their clients (companies looking to hire permanent or temporary employees) to find people with the proper skills and experience to fill a position. Employment agencies work in nearly all industries, hiring people at all stages of their career from entry level to senior executive positions. The jobs […]
Hiring Managers – What is a Staffing Agency? Published by Eric Gregg - January 15, 2016 Staffing agencies work on behalf of their clients (companies looking to hire permanent or temporary employees) to find people with the proper skills and experience to fill a position. Staffing agencies work in nearly all industries, hiring people at all stages of their career from entry level to senior executive positions. The jobs […]
Phone Interview Tips Published by Eric Gregg - January 4, 2015 Here are a few things that we have seen across the pool of applicants who completed the phone interview. We hope they will be helpful to you, but by no means do they apply to everyone. Tip 1: Discover what a company values and address that in your interview At ClearlyRated, we value fanatical client service. […]
Job Application Tips Published by Eric Gregg - January 2, 2015 Here are a few job application tips that we have compiled from the pool of applications we’ve received over the years. We hope they will be helpful to you, but by no means do they apply to everyone. Tip 1: Show your personality! It is always great to get a peek at someone’s personality through their […]
