Service Insights from ClearlyRated

All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]

You aren’t growing even close to the rate that the staffing industry is averaging. You are not hitting your profit targets. Your recruiters want more resources, but your budget doesn’t support it. You want to hire the best people in the industry. However, you can’t afford them right now. “There is no silver bullet.”   […]

Last week, Eric Gregg (CEO and Founder of ClearlyRated) hosted a panel webinar that featured three winners of the 2018 Best of Staffing® award for talent satisfaction.   Andrea Pion (Vice President of National Client Programs for The DAVIS Companies), Ashley Brickman (Engagement Manager for IDR) and Jenifer Lambert (Vice President of Sales & Marketing at TERRA Staffing Group) are […]

Last week, Eric Gregg (CEO and Founder of ClearlyRated) hosted a panel webinar that featured three winners of the 2018 Best of Staffing® award for client satisfaction.   Susie Hall (President at Vitamin T), Tammi Heaton (COO at PrideStaff), and Jeff Miller (Managing Director at EdgeLink) are leaders of organizations with a proven track record of consistent, remarkable client service […]

Last week, Eric Gregg (Founder and CEO of ClearlyRated) and Adelaide Ness (Executive Vice President of The Rainmaker Companies) hosted a webinar titled: “From Service Management to Service Excellence: Unlocking your Firm’s Growth Potential.”   Eric and Adelaide took turns peeling back the layers of a winning client service strategy for accounting firms – from internal […]

Last week, Eric Gregg (Founder and CEO here at ClearlyRated) and Kyle Braun (President of the Staffing and Recruiting Group at Careerbuilder) hosted a webinar covering key findings from this year’s Staffing Advantage Report – a joint industry study that asks today’s hiring managers, job seekers, and staffing employees about what they identify as key […]

Most staffing leaders I talk to these days would agree that the industry is undergoing a momentous shift in how we do business. It’s a change driven by talent shortages, technology and automation, and generational flux. But at the heart of the industry, no matter how much it evolves, we’re still all about people. Nowhere […]

As a staffing provider, you strive to deliver great service to your clients and candidates. And in 2018, these stakeholders have come to expect nothing short of an excellent experience with your firm.   But, what steps can you take to demonstrate your commitment to your clients and talent? And how can you leverage the quality of […]

Portland, OR – February 15, 2018 – ClearlyRated, a leading provider of client satisfaction surveys and service quality research for accounting firms, announced the winners of the 2018 Best of Accounting™ Award today on ClearlyRated.com.   The Best of Accounting™ award recognizes accounting industry leaders in client satisfaction and service quality based exclusively on ratings […]

As a staffing and recruiting firm, you take pride in delivering amazing service and lasting results to your clients. And, given the level of competition in the industry, it makes sense to differentiate on (and build your company around) this promise.   But what if I told you that the reputation of the industry as a whole is working […]