Service Insights from ClearlyRated

Times HAVE changed. While word of mouth is still important, there is a whole new medium where your reputation is being discussed – and it’s online.   I know I personally let the world know if I’ve had a good experience online – like when MailChimp provided me with great customer service AND a free […]

Staffing firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts, build their talent pipeline, and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace.  What is NPS? Net Promoter® Score (NPS) […]

As a provider of outsourced HR services you already know that your business’ reputation is an integral component of your business strategy. But, what you might not realize is just how much your buyers want to hear from your clients during their vetting process.   ClearlyRated’s 2018 HR Services Benchmark Study shows that buyers of […]

As an accounting firm partner, administrator, or marketer – you already know that your firm’s reputation is an integral component of your business strategy. But, what you might not realize is just how much your potential buyers care about your firm’s reputation.   ClearlyRated’s 2018 Accounting Industry Benchmark Study finds that today’s accounting buyers rank […]

At ClearlyRated, we believe that it’s good business to place the client experience at the heart of your growth strategy. And after nearly 10 years of empowering professional service firms with client intelligence and actionable feedback, the ClearlyRated team is excited to announce the launch of our newest offering – ClearlyRated.com!   ClearlyRated.com is an […]

Yelp, Google+, TripAdvisor – if I asked you to tell me about your company’s “online reputation” strategy, these are likely the websites that would come to mind.   These online rating platforms were born of (and have helped usher in) a new era of digital buyer behavior; one that capitalizes on the innate human desire […]

Don’t leave your clients hanging… A common concern we hear from service providers that conduct regular client satisfaction surveys is what to do after surveying their clients. There is plenty of work to be done while surveys are in the field: reaching out to detractors and moving through issue resolution; celebrating service wins and recognizing internal […]

As the Director of Client Services for ClearlyRated, I work closely with hundreds of staffing firms who leverage client and talent satisfaction surveys to improve the experience of what it’s like working with their business. Most staffing firm clients easily recognize the importance of client-based feedback, yet fail to realize that keeping an ongoing pulse […]

I work with staffing firms to administer client and candidate satisfaction surveys. As staffing firms are starting to place more of an emphasis on the candidate experience at their firms, we’re seeing a trend towards more frequent surveying that correlates with key touch-points throughout a given employment journey. But with a more frequent survey cadence […]