2018 NPS® Benchmarks for B2B Service Industries Published by Kat Kocurek - April 24, 2018 All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]
GUEST POST: 3 Common Mistakes that Even the Smartest Staffing Executives Can Make Published by Mary Ann McLaughlin - April 4, 2018 You aren’t growing even close to the rate that the staffing industry is averaging. You are not hitting your profit targets. Your recruiters want more resources, but your budget doesn’t support it. You want to hire the best people in the industry. However, you can’t afford them right now. “There is no silver bullet.” […]
Winning the Battle for Talent: How Top Staffing Firms Attract and Retain Quality Candidates Published by Amanda Barker - March 21, 2018 Last week, Eric Gregg (CEO and Founder of ClearlyRated) hosted a panel webinar that featured three winners of the 2018 Best of Staffing® award for talent satisfaction. Andrea Pion (Vice President of National Client Programs for The DAVIS Companies), Ashley Brickman (Engagement Manager for IDR) and Jenifer Lambert (Vice President of Sales & Marketing at TERRA Staffing Group) are […]
Excellence in Action: How 2018 Best of Staffing® Winners Approach Client Service Published by Amanda Barker - March 13, 2018 Last week, Eric Gregg (CEO and Founder of ClearlyRated) hosted a panel webinar that featured three winners of the 2018 Best of Staffing® award for client satisfaction. Susie Hall (President at Vitamin T), Tammi Heaton (COO at PrideStaff), and Jeff Miller (Managing Director at EdgeLink) are leaders of organizations with a proven track record of consistent, remarkable client service […]
Service Measurement to Service Excellence: 3 Client Service Lessons for Accounting Firms in 2018 Published by Kat Kocurek - March 6, 2018 Last week, Eric Gregg (Founder and CEO of ClearlyRated) and Adelaide Ness (Executive Vice President of The Rainmaker Companies) hosted a webinar titled: “From Service Management to Service Excellence: Unlocking your Firm’s Growth Potential.” Eric and Adelaide took turns peeling back the layers of a winning client service strategy for accounting firms – from internal […]
Staffing Advantage Report: 4 Key Trends and Opportunities for Staffing Firms in 2018 Published by Kat Kocurek - February 27, 2018 Last week, Eric Gregg (Founder and CEO here at ClearlyRated) and Kyle Braun (President of the Staffing and Recruiting Group at Careerbuilder) hosted a webinar covering key findings from this year’s Staffing Advantage Report – a joint industry study that asks today’s hiring managers, job seekers, and staffing employees about what they identify as key […]
GUEST POST: echogravity’s ‘Ultimate Guide’ to Marketing Your Best of Staffing® Award Published by Kevin O'Brien - February 22, 2018 Most staffing leaders I talk to these days would agree that the industry is undergoing a momentous shift in how we do business. It’s a change driven by talent shortages, technology and automation, and generational flux. But at the heart of the industry, no matter how much it evolves, we’re still all about people. Nowhere […]
NPS® 101 for Staffing and Recruiting Firms Published by Eric Gregg - February 21, 2018 As a staffing provider, you strive to deliver great service to your clients and candidates. And in 2018, these stakeholders have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and talent? And how can you leverage the quality of […]
Raising the Bar: Top Accounting Firms Win ClearlyRated’s 2018 Best of Accounting Award for Client Service Excellence Published by Kat Kocurek - February 15, 2018 Portland, OR – February 15, 2018 – ClearlyRated, a leading provider of client satisfaction surveys and service quality research for accounting firms, announced the winners of the 2018 Best of Accounting™ Award today on ClearlyRated.com. The Best of Accounting™ award recognizes accounting industry leaders in client satisfaction and service quality based exclusively on ratings […]
The Staffing Industry’s Reputation Disadvantage (and What Your Firm Can Do About It) Published by Kat Kocurek - January 22, 2018 As a staffing and recruiting firm, you take pride in delivering amazing service and lasting results to your clients. And, given the level of competition in the industry, it makes sense to differentiate on (and build your company around) this promise. But what if I told you that the reputation of the industry as a whole is working […]