Service Insights from ClearlyRated

As a lawyer or legal practice administrator, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of […]

Accounting firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction […]

Perkins is the largest provider of accounting services in Portland, Oregon and has been among the top ten “most admired” accounting firms in Oregon for 12 years. According to their most recent ClearlyRated survey results, 84% of their clients gave them a 9+ rating out of 10 on the Net Promoter® scale.  Click here to […]

Here at ClearlyRated, we practice what we preach. Which means that we ask our own clients for feedback on the experience we provide after every survey we launch for them. Not only do we ask the NPS question (I’m thrilled to report that we have a world-class lifetime Net Promoter Score of 85%) – but […]

ClearlyRated® is thrilled to announce winners of the 2020 Best of Accounting award program! We’re incredibly excited to recognize the Best of Accounting winners for their commitment to service excellence and their efforts to foster a memorable and remarkable client experience. What is Best of AccountingTM? Best of Accounting is an industry award recognizing accounting […]

Lewis Roca is a US law firm headquartered in Phoenix, AZ – with offices in Arizona, California, Colorado, Nevada, and New Mexico. The Lewis Roca team has been working with ClearlyRated since 2018, leveraging the Net Promoter Score® survey methodology to support and enhance their “Experience Amplified” client service model. Since implementing NPS®, the Lewis […]

We are excited to be launching support for SMS (texting) of our survey invitations. This new feature requires us to make some changes to the ClearlyRated dashboard reports. With that, an additional data field called ‘contact_sms’ will be included in the existing reports that are available to be exported from our software. This change may impact you […]

Companies of every shape and size know that it hurts to lose an employee. In the staffing industry, it can be even more painful, especially when you consider that account managers and recruiters are the face of your business and in most cases are the primary relationship holders with prized clients and highly sought-xafter talent. […]

Millennials make up 45% of the American workforce today; and that number is projected to reach 60% within the next 10 years. It’s no surprise, then, that staffing and recruiting leaders are increasingly working with millennial clients and talent. But it’s also important to note that members of the millennial generation make up 56% of […]

The research is clear. Online client (and talent) ratings matter greatly to your buyers. Research shows that 86% of customers look to online, third-party reviews as proof that the purchase they are considering will deliver the value they’re seeking1. And buyers of B2B services report that online ratings and reviews are 2x as trustworthy as […]