2020 NPS® Benchmarks for HR Service Providers Published by Kat Kocurek - April 2, 2020 HR service providers – like other B2B service firms – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]
NPS® 101 for HR Service Providers Published by Eric Gregg - April 2, 2020 As a provider of outsourced HR services (like a PEO, ASP, HRO, or RPO) you strive to deliver great service to your business clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and […]
NPS® 101 for RPOs Published by Eric Gregg - April 2, 2020 As an RPO organization, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you […]
NPS® 101 for Accounting Firms Published by Eric Gregg - April 1, 2020 As an accounting service provider, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]
2020 Legal Industry NPS® Benchmarks Published by Kat Kocurek - April 1, 2020 Law firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]
NPS® 101 for Law Firms Published by Eric Gregg - April 1, 2020 As a lawyer or legal practice administrator, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of […]
2020 Accounting Industry NPS® Benchmarks Published by Kat Kocurek - April 1, 2020 Accounting firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction […]
How Perkins & Co Leverages ClearlyRated’s NPS® Survey Program to Measure and Improve the Client Experience Published by Kat Kocurek - March 26, 2020 Perkins is the largest provider of accounting services in Portland, Oregon and has been among the top ten “most admired” accounting firms in Oregon for 12 years. According to their most recent ClearlyRated survey results, 84% of their clients gave them a 9+ rating out of 10 on the Net Promoter® scale. Click here to […]
96% of Accounting Firms that Survey their Clients with ClearlyRated Report a Positive ROI Published by Courtney Anderson - February 5, 2020 Here at ClearlyRated, we practice what we preach. Which means that we ask our own clients for feedback on the experience we provide after every survey we launch for them. Not only do we ask the NPS question (I’m thrilled to report that we have a world-class lifetime Net Promoter Score of 85%) – but […]
2020 Best of Accounting winners announced on ClearlyRated.com! Published by Eric Gregg - February 4, 2020 ClearlyRated® is thrilled to announce winners of the 2020 Best of Accounting award program! We’re incredibly excited to recognize the Best of Accounting winners for their commitment to service excellence and their efforts to foster a memorable and remarkable client experience. What is Best of AccountingTM? Best of Accounting is an industry award recognizing accounting […]