Service Insights from ClearlyRated

As an accounting firm partner, administrator, or marketer – you already know that your firm’s reputation is an integral component of your business strategy. But, what you might not realize is just how much your potential buyers care about your firm’s reputation.   ClearlyRated’s 2018 Accounting Industry Benchmark Study finds that today’s accounting buyers rank […]

At ClearlyRated, we believe that it’s good business to place the client experience at the heart of your growth strategy. And after nearly 10 years of empowering professional service firms with client intelligence and actionable feedback, the ClearlyRated team is excited to announce the launch of our newest offering – ClearlyRated.com!   ClearlyRated.com is an […]

Yelp, Google+, TripAdvisor – if I asked you to tell me about your company’s “online reputation” strategy, these are likely the websites that would come to mind.   These online rating platforms were born of (and have helped usher in) a new era of digital buyer behavior; one that capitalizes on the innate human desire […]

One of the questions we hear from many firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, accounting client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality. Our 2018 Accounting Client […]

One of the questions we hear from many law firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, legal client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality.   Our 2018 […]

Don’t leave your clients hanging   A common concern we hear from service providers that conduct regular client satisfaction surveys is what to do after surveying their clients.   There is plenty of work to be done while surveys are in the field: reaching out to detractors and moving through issue resolution; celebrating service wins and […]

As the Director of Client Services for ClearlyRated, I work closely with hundreds of staffing firms who leverage client and talent satisfaction surveys to improve the experience of what it’s like working with their business. Most staffing firm clients easily recognize the importance of client-based feedback, yet fail to realize that keeping an ongoing pulse […]

I work with staffing firms to administer client and candidate satisfaction surveys. As staffing firms are starting to place more of an emphasis on the candidate experience at their firms, we’re seeing a trend towards more frequent surveying that correlates with key touch-points throughout a given employment journey. But with a more frequent survey cadence […]

Statistics tell us that it costs up to five times more to acquire a new customer than to retain an old one. But in many cases, staffing agencies fail to properly manage and collect payments on overdue accounts – which, in turn, may result in decreased sales and poor customer retention at your firm. As […]

As B2B service provider, you strive to deliver great service to your clients. And in 2018, your clients have come to expect nothing short of an excellent experience with your company.   But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]