Answers to 5 Common Questions About Surveying Candidates During COVID-19 Published by Eric Gregg - April 28, 2020 “Should I be surveying my temporary talent during the COVID-19 outbreak? I’m afraid that with all of the bad news out there currently that they won’t respond or it will seem inappropriate.” I received this question from a client of ours; a long-time staffing leader who takes the experience and satisfaction of the talent his […]
Staffing Firm NPS® Correlated to Revenue Retention and Account Expansion Published by Eric Gregg - April 24, 2020 At ClearlyRated, we spend a lot of time talking about Detractors and Promoters—generally speaking, dissatisfied and satisfied clients as indicated by the Net Promoter® Score (NPS®) methodology. And with good reason: your staffing firm’s reputation hinges on how your clients experience working with you, and getting a clear measure of your service quality is good […]
98% of Staffing Firms that Survey with ClearlyRated Report a Positive ROI Published by Kat Kocurek - April 22, 2020 For more than 10 years, ClearlyRated has helped staffing and recruiting firms in the U.S. and Canada measure the experience they provide to their clients and placed talent. And I’m very proud to share that we practice what we preach. On a monthly basis, we utilize our own ClearlyRated survey platform to ask our staffing […]
Surveying Clients During COVID-19: 5 Considerations for NPS® Initiatives in Times of Uncertainty Published by Eric Gregg - April 22, 2020 We’re headed into our second month of the COVID-19 pandemic, and the business services landscape looks very different than it did a matter of weeks ago. Conferences have been canceled, entire teams have transitioned to remote work, and we are now grappling with unprecedented economic uncertainty. Amidst all of this, there are 3 questions that […]
NPS® 101 for IT Service Providers Published by Eric Gregg - April 21, 2020 As an IT service provider, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]
2020 NPS® Benchmarks for B2B Service Industries Published by Kat Kocurek - April 21, 2020 All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]
2020 Insurance Provider NPS® Benchmarks Published by Kat Kocurek - April 21, 2020 Insurance brokers – like other business service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]
NPS® 101 for Insurance Providers Published by Eric Gregg - April 21, 2020 As an insurance broker or agent, you provide the client service that differentiates a buyer’s experience from a commoditized interaction. You strive to consult, support, and provide expertise to your clients – all while delivering an exceptional service experience. And in 2020, your clients have come to expect nothing short of an excellent experience with […]
How Apex Improves Talent Experience with ClearlyRated’s Integrated Talent Engagement NPS® Survey Program Published by Kat Kocurek - April 16, 2020 Apex Systems is a scientific, technology, and engineering staffing and services firm with a presence in over 70 staffing markets across North America. Since their founding in 1995, they’ve been committed to their relationship-centric approach to their placed talent—including their “three Cs”: client managers, candidates, and consultants. ClearlyRated’s partnership with this award-winning staffing firm began […]
NPS® 101 for B2B Service Providers Published by Eric Gregg - April 4, 2020 As B2B service provider, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you […]