Service Insights from ClearlyRated

Law firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]

As a lawyer or legal practice administrator, you strive to deliver great service to your clients. And in 2019, your clients have come to expect nothing short of an excellent experience with your firm.   But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality […]

Insurance brokers – like other business service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]

As an insurance broker or agent, you provide the client service that differentiates a buyer’s experience from a commoditized interaction. You strive to consult, support, and provide expertise to your clients – all while delivering an exceptional service experience. And in 2019, your clients have come to expect nothing short of an excellent experience with […]

With unemployment at a record low, today’s job candidates have options. Despite your best recruiting efforts, getting a candidate in the door doesn’t guarantee they’ll accept an offer. And more often than not, your client’s ideal candidate is also the top choice at another company. So in this race for top talent, how can staffing […]

At ClearlyRated, we believe it’s good business for staffing firms to place the client and candidate experience at the heart of their growth strategy. Few staffing firms embody this idea as distinctly and consistently as our partners at Kforce.   In the 3 years that Kforce and ClearlyRated have worked together, Kforce’s Net Promoter® Score […]

Times HAVE changed. While word of mouth is still important, there is a whole new medium where your reputation is being discussed – and it’s online.   I know I personally let the world know if I’ve had a good experience online – like when MailChimp provided me with great customer service AND a free […]

Staffing firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts, build their talent pipeline, and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace.  What is NPS? Net Promoter® Score (NPS) […]

As a provider of outsourced HR services you already know that your business’ reputation is an integral component of your business strategy. But, what you might not realize is just how much your buyers want to hear from your clients during their vetting process.   ClearlyRated’s 2018 HR Services Benchmark Study shows that buyers of […]

Jenifer Lambert, Chief Revenue Officer, at TERRA Staffing Group, has over 20 years’ experience in the staffing industry – working across various roles ranging from recruiter to executive leadership. Jenifer is passionate not only about making the industry as a whole stronger – but also about inspiring her team at TERRA and helping to grow […]