Service Insights from ClearlyRated

Here at ClearlyRated, we’re committed to making it as easy as possible for B2B service firms to maximize the return on their client survey investment. We see many businesses struggle with a critical value-driver in the survey process: capitalizing on the positive feedback they receive from their most satisfied clients. While many organizations understand how […]

Here at ClearlyRated, we spend a lot of time deliberating about how to best help B2B service providers leverage their client (or, for staffing and recruiting firms, talent) feedback for growth. In addition to administering industry awards for client satisfaction, we have invested a great deal of time and energy helping the businesses we serve […]

We’re excited to share that ClearlyRated now has two powerful ways to automate your client and talent survey programs with our Bullhorn integration. Our first custom tab integration automatically makes all your ClearlyRated survey responses visible in Bullhorn, where your recruiters and account managers work every day. Now we’re thrilled to offer a second way […]

“Should I be surveying my temporary talent during the COVID-19 outbreak? I’m afraid that with all of the bad news out there currently that they won’t respond or it will seem inappropriate.”  I received this question from a client of ours; a long-time staffing leader who takes the experience and satisfaction of the talent his […]

At ClearlyRated, we spend a lot of time talking about Detractors and Promoters—generally speaking, dissatisfied and satisfied clients as indicated by the Net Promoter® Score (NPS®) methodology. And with good reason: your staffing firm’s reputation hinges on how your clients experience working with you, and getting a clear measure of your service quality is good […]

For more than 10 years, ClearlyRated has helped staffing and recruiting firms in the U.S. and Canada measure the experience they provide to their clients and placed talent. And I’m very proud to share that we practice what we preach. On a monthly basis, we utilize our own ClearlyRated survey platform to ask our staffing […]

As an IT service provider, you strive to deliver great service to your clients. And in 2020, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service […]

All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]

Insurance brokers – like other business service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client […]