ClearlyRated + Bullhorn | Integration Announcement Published by Nathan Goff - August 26, 2019 At ClearlyRated, we obsess over client and candidate feedback. And we stand by the belief that the most successful survey programs are those that make their results visible across the entire organization. That’s why we’re thrilled to announce our first integration with Bullhorn – a leading applicant tracking system and CRM in the staffing and […]
2019 NPS® Benchmarks for B2B Service Industries Published by Kat Kocurek - July 10, 2019 All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based […]
How to Increase Employee Engagement in NPS Survey Efforts Published by Kat Kocurek - July 9, 2019 Your NPS® survey program is only as successful as the amount of effort put behind maximizing on its outcome. Which largely depends on how involved, motivated, and aware your internal team and employees are. Since after all, NPS is a true company-wide effort. Need a refresher with NPS (Net Promoter® Score)? Click here to learn […]
ClearlyRated and Wilson Allen Announce Strategic Partnership to Empower Law Firms with Actionable Client Experience Data Published by Kat Kocurek - July 8, 2019 Partnership to help firms incorporate real-time client feedback into business analytics to inform strategies for growth Portland, Ore. and Newtown Square, Pa. – ClearlyRated a leading provider of client satisfaction surveys and service quality research for professional service providers, and Wilson Allen, a software, strategic consulting, and technical services provider for firms today announced a […]
How to Avoid Common NPS® Survey Mistakes Published by Kat Kocurek - June 27, 2019 Thousands of businesses have implemented a Net Promoter® Score (NPS®), or similar survey program to gauge client satisfaction at their firm — but that doesn’t mean they’ve all executed on it right. Whether they failed to identify a point person to take ownership over the program or they simply failed to set expectations across their […]
Secrets to Winning With Your NPS® Survey Published by Eric Gregg - June 26, 2019 From the way you craft your survey emails to how you follow up on your results, there are several factors that can influence the overall success of your Net Promoter® survey program — and the long-term impact it has on both your organization and your revenue. Click here for a refresher on Net Promoter® Score>> Sourcing […]
NPS® 101 for RPOs Published by Eric Gregg - June 6, 2019 As an RPO organization, you strive to deliver great service to your clients. And in 2019, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you […]
5 things the Wall Street Journal got wrong about NPS® Published by Eric Gregg - June 5, 2019 Net Promoter® Score (NPS®) – an increasingly popular measure of customer satisfaction – originally gained traction in a December 2003 Harvard Business Review article The One Number You Need to Grow, written by former Bain Consultant Fred Reichheld. Since then, NPS has consistently gained in popularity alongside Customer Experience (Cx) as more and more businesses […]
The Cost of Client Churn in Staffing (and How to Stop It) Published by Eric Gregg - June 4, 2019 What if I told you that 32% of hiring managers (that’s right, nearly 1 in 3) have switched their primary staffing provider in the past year? That’s what we found in the 2018 Staffing Buyer Study – a joint research project conducted in partnership with our friends at CareerBuilder and ASA. The truth is that […]
Accounting Client Survey Frequency Tied to Accounting Firm NPS® Published by Kat Kocurek - May 29, 2019 One of the questions we hear from many firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, accounting client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality. Our 2019 Accounting Industry […]